Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more
Company replied
Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience
Company replied
Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more
Company replied
Company details
- #2 of 2 best companies in Flower Market
- #1 of 1 best companies in Florist
- #2 of 2 best companies in Flower Delivery
Contact info
Canada
- www.fleur-quebec.com
3.2
Average
498 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Able to acquire the perfect flowers for…
Able to acquire the perfect flowers for my niece's birth. So thankful for the quality and price really makes the experience you know.
January 14, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found the perfect flowers for your niece’s birth and that the quality and price made the experience enjoyable. We truly appreciate your support and look forward to serving you again!
Finally great customer service
I’ve been dealing with this issue for over a week, and I appreciate your assistance. Once I joined the live chat with Sam, what had taken more than seven days to resolve was settled in under nine minutes.
I also want to acknowledge Derek, the customer service agent who initially referred me to the live chat. He took the time to identify that my emails weren’t reaching the company for some reason.
Derek documented everything to help Sam provide the quickest service possible.
Thank you for going above and beyond to ensure my satisfaction. I truly appreciate it!
I will say the the other customer service agents probably need to be updated on proper procedure to refer clients to alternate communication needs to get issues resolved quickly
. Thank you
January 13, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
Great Florals and Service
Very user friendly website, great prices, can ship basically anywhere, fast delivery, gorgeous florals and huge variety of arrangements to chose from. I also had to use the customer service chat and Sam was extremely helpful and efficient. Very good website to order from!
January 13, 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication.
Very disappointed with this Bloomex
Very disappointed with this Bloomex, they send completely different flowers from what l ordered. What a terrible experience. Butch of thieves, stealing people's hard earned cash for nothing!!!
January 10, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. It seems there may have been a misunderstanding or an issue with your order. At Bloomex, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can investigate your order in detail and work on a tailored solution for you.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Delivered date is not important for the seller
The web, the description are good and clear. One thing that I need the improvement is the communication when the delivery date doesn't match with my demand. As the flower needs to delivered in fresh condition, so it should be delivered on the need date but not one day in advance during the winter. I ordered it for delivering on Saturday for a funeral ceremony, but it was delivered on Friday. I called them and they said that if it was not delivered on Friday, it should be done on next Tuesday. It's unacceptable for me.
January 9, 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication.
excellent - superb price points !!!! nice product!
Once a few details were easily addressed - great service- super fast delivery and a lovely product. Very reasonable and great quality. thumbs up!😁
January 10, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your great feedback! We’re glad the details were quickly sorted out and that you were happy with the service, speedy delivery, and quality of the product. Your thumbs up truly means a lot to us!
Sheh was a great help great service and…
Sheh was a great help great service and made sure to accomate my needs
January 10, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your great feedback! We’re glad the details were quickly sorted out and that you were happy with the service, speedy delivery, and quality of the product. Your thumbs up truly means a lot to us!
Sheh was able to obtain proof of…
Sheh was able to obtain proof of delivery for me quickly as the system was still showing that my order was processing and as such appeared to be late.
January 10, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that Sheh was able to quickly provide proof of delivery and clarify the status of your order. We appreciate your patience and look forward to assisting you again in the future.
Everything was easy accessible people…
Everything was easy accessible people were nice
January 10, 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation!
I would have given zero stars if that…
I would have given zero stars if that was an option. Very disappointing experience. Ordered an arrangement to celebrate first Christmas in a new home for a family member. The arrangement was never delivered. When I enquired a couple of days later I was told an investigation had been started. A week later still not response. I again contacted customer service and received the same scripted response. I was reassured my business was valued and they appreciated my patience as they continued the investigation. I finally received an explanation that the arrangement was not delivered due to courier error and I was offered a bouquet instead of the original arrangement as stock was low. I replied that would be fine...still nothing. It's been 3 weeks since the original order and I again had to contact Bloomex to get an update. I requested a refund. I no longer have any trust that the company can deliver on their promises. If you have a special occasion that you would like to celebrate with a floral arrangement I would NOT ever recommend you use Bloomex.
January 9, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your order and understand how frustrating this must have been. It seems there may have been some confusion or an issue with the delivery process. At Bloomex, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can review your situation in detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation!
Save your money.
I ordered a supersize designer birthday bouquet for my mother in law. The picture shows a large beautiful bouquet in a vase. Turns out, no vase. Also the website crashed repeatedly but the money processed just fine. Also, no card was included when I specifically included a message. For over $100, I would expect basic things like a card and a vase, especially when that’s what’s shown in the picture. Save your money and order from somewhere else.
January 8, 2026
Unprompted review
Reply from Fleur Quebec
First, I'm so sorry by the experience you had with us. We're doing everything possible to improve and give to our customers the best service that we can. I hope we can solve this issue in any way.
The disclaimer says this: "Le vase n’est pas inclus, mais il est disponible à l’achat séparément en tant que « Extra Touch »."
Anyways we can do a second review, if you don't mind sharing your order number or name so we can review a second time by a different team.
Sam receives 5 STARS!
Sam was the chat agent who assisted me today. AMAZING! VERY PROFESSIONAL, EFFICIENT, AND HELPFUL. 😃
January 7, 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication. It truly means a lot to us that you trusted Fleur Québec
Bloomex handled all the issues I had…
Bloomex handled all the issues I had and gave me reassurance that it was all good.
January 7, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your kind feedback! We’re glad to hear our team was helpful and quick to respond. We truly appreciate your support.
Reply from Fleur Quebec
Thank you for your kind feedback! We’re glad to hear our team was helpful and quick to respond. We truly appreciate your support.
Chat serviced worked fine
Chat serviced worked fine, and was updated fast (my account email). Reason I didn't give it 5 stars is because the site doesn't allow you to do this online.
January 7, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that our chat service worked well and that your account was updated quickly. We appreciate your comments regarding the limitations of our website and will take them into consideration as we work to improve the online experience.
Good quality flowers
Great flowers . Did miss the card and chocolate box was very small .
But they are courteous even when I have not been pleasant.
Would recommend them .
January 7, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear about the mix-up with your order. It seems there may have been a misunderstanding regarding the items selected. At Fleur Québec, ensuring high-quality flowers and client satisfaction is always a priority.
We kindly invite you to contact our support team directly so we can review your order in detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Sam was wonderful
Sam was wonderful, she accepted to re-send flowers as the 1st ones were stolen!! That's incredible service.
January 5, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
great customer service
sam was great with helping me reschuduele my delivery!
January 6, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
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