Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more
Company replied
Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience
Company replied
Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more
Company replied
Company details
- #2 of 2 best companies in Flower Market
- #1 of 1 best companies in Florist
- #2 of 2 best companies in Flower Delivery
Contact info
Canada
- www.fleur-quebec.com
3.2
Average
497 reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered Peaceful White Lillies for my…
Ordered Peaceful White Lillies for my Uncle's funeral. Did not receive what I ordered. Arrangement looked like it was put together by a child, there was no balance and not 1 Lillie in the arrangement. Will never order again!!!!
April 23, 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re truly sorry to hear that the arrangement delivered for such an important and sensitive occasion did not match what you ordered. We understand how upsetting this must have been. It appears there may have been a confusion regarding the composition and preparation of the arrangement.
Please contact us directly so we can review your order in detail and investigate this matter further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Allen
Allen. Thank you for your honest response to my question
Have a great day
April 27, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words. We're truly happy to hear you had a great experience with your order. Your feedback means a lot to our team, and we look forward to serving you again soon.
Always have been very happy with the…
Always have been very happy with the product and delivery in Winnipeg, MB. The staff are excellent by phone and online chat (I dealt with Eva this time) and make the ordering process easy.
April 26, 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words. We're truly happy to hear you had a great experience with your order. Your feedback means a lot to our team, and we look forward to serving you again soon.
Needed to update information
How to contact the helpdesk about a recent order. Eva made it seamless and was very helpful. Definitely recommend.
April 26, 2026
Unprompted review
Reply from Fleur Quebec
We really appreciate you taking the time to share your experience. It’s wonderful to hear everything went well, and we’re grateful you chose us.
I want to thank Eva for her assistance…
I want to thank Eva for her assistance in correcting information on an order today. I went through three agents who said they made the corrections but did not. 4th time lucky, and Eva was very helpful and efficient.
April 25, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Eva provided great customer service to…
Eva provided great customer service to resolve an order issue.
April 25, 2026
Unprompted review
Reply from Fleur Quebec
We’re delighted to hear you had a positive experience. Thank you for sharing your feedback and for choosing us. We hope to serve you again very soon.
Jack was very helpful and quick to deal…
Jack was very helpful and quick to deal with my problem. I ordered the flowers to be shipped too soon. He fixed the order
April 25, 2026
Unprompted review
Reply from Fleur Quebec
We’re delighted to hear you had a positive experience. Thank you for sharing your feedback and for choosing us. We hope to serve you again very soon.
Never received order in time
Never received order in time, received an email to mention that my order would be delivered 4 days later... I tried to reach someone, no answer... waiting to get a refund
April 24, 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear that your order was not delivered on time and that you experienced difficulty reaching our team. It appears there may have been a confusion regarding the delivery timing and follow-up communication.
Please contact us directly so we can review your order in detail and assist you with the refund process.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
“ALLAN”
I appreciate the user friendly
Site of Bloomex and great Customer
Service. Receive email and text updates on orders and delivery confirmation. Reliable delivery service and product pretty much what you see on line. If you sign up you get rewarded with points in $ you can use on your next order and always have discount codes available.
April 22, 2026
Unprompted review
Reply from Fleur Quebec
We’re delighted to hear you had a positive experience. Thank you for sharing your feedback and for choosing us. We hope to serve you again very soon.
Will Order Again
The website is very easy to use and the delivery was on time.
April 20, 2026
Unprompted review
Reply from Fleur Quebec
We’re delighted to hear you had a positive experience. Thank you for sharing your feedback and for choosing us. We hope to serve you again very soon.
Reply from Fleur Quebec
We’re delighted to hear you had a positive experience. Thank you for sharing your feedback and for choosing us. We hope to serve you again very soon.
Worked out great
I had order an arrangement , for condolences .....
While I have not seen them myself. I am told the arrangement was impressive .... It was made up of several different flowers ....The Arrangement did arrive the next day...
April 22, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Hard to use system and status updates were infrequent
Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never successfully got a response. Ultimately the first incomplete order was cancelled (which was good). I only received one text message on status regarding order confirmation, not when it was in transit nor when delivery was complete. From what I can tell on the website it was delivered just before the deadline of 8pm on delivery day so it wasn’t exactly timely. Status updates could be much better.
April 21, 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you for sharing your experience and feedback. We’re sorry for the difficulties you encountered during checkout, the limited status updates, and the timing of the delivery. It appears there were some technical and communication issues that affected your order experience.
We appreciate you taking the time to explain this — your comments about payment flow, chat response, and delivery updates are helpful and will be taken into consideration for improvements.
The flowers are beautiful and fresh
The flowers are beautiful and fresh. Delivery was fast. Every happy with your service. Will use you again.
April 22, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
You do not get what you order...
It would be useful to be able to add pictures as what I ordered was just beautiful. What was received was like a bouquet that was so terrible, it was just awful. Plus, it was delivered on the wrong date!
April 18, 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear that the bouquet received did not match what you ordered and that it was delivered on the wrong date. It appears there may have been a confusion regarding the arrangement and delivery timing.
Please contact us directly so we can review your order in detail and investigate further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
It was easy to order from
It was easy to order from, friendly staff made made the process alot smother. But I still haven't received my receipt yet it's been a few hours
April 20, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Phillip was very helpful and I alway…
Phillip was very helpful and I alway receive beautiful flowers.
April 20, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Allan was super helpful in adjusting…
Allan was super helpful in adjusting the message to my friend. Thanks Allan!
April 20, 2026
Unprompted review
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
Reply from Fleur Quebec
Thank you for the lovely review. Knowing that you enjoyed your experience means a great deal to our team. We’re always here whenever you need us again
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