Very happy with your service , helpful staff and good to be able to speak on the phone ! Unfortunately in the Autumn of 2025 I had to cancel my holiday, after I had gathered all the relevant informa... See more
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I've now used Flexicover for my travel insurance twice and have been very happy with their service. They were able to cover all of my pre-existing medical conditions at a reasonable price, which gave... See more
Flexicover is my go-to insurer for travel insurance. Quick and easy to arrange cover with them as you prepare your future travel plans or need to quickly put cover inplace for an urgent journey abro... See more
Always helpful...Always contactable , Always competitive prices for their Travel Insurance products...As a long standing customer they are a pleasure to deal with.Thk- U FLEXICOVER❣️
Company details
About Flexicover Travel Insurance
Written by the company
Flexicover is one of the UK’s leading travel insurance providers. We have made customer satisfaction and value for money our main focus and pride ourselves on providing a quick, efficient and uncomplicated service. We believe choosing the right holiday insurance is just as important as choosing the right holiday destination. That’s why we provide a wide range of policies, so you can pick the most appropriate insurance cover to suit your needs.
Why choose Flexicover?
Written by the company
- Benefits of Choosing Flexicover
- - 24/7 Emergency Medical Helpline - 100+ Activities Covered As Standard - Up to £10m Medical Cover Per Person - Up to £5,000 Cancellation Cover Per Person
- Featured in the Which? Best Rate Tables
- To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Call Centre
- Our friendly customer service team is ready to assist! If you have any questions or would like to speak with someone directly, feel free to give us a call at 0333 005 1071. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- www.flexicover.co.uk
Flexicover Travel Insurance
4.7
Excellent
2K reviews
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Easy to do and understand
Easy to do and understand and very straight forward and not full of jargon.
April 24, 2023
always used flexicover for all our…
always used flexicover for all our trips because its straightforward to enter my wife's ms details, unlike other insurers who need extra details about her condition
April 18, 2023
No problems on my short city-break
No problems on my short city-break. But isurancewas easy to arrange (even with one medical condition to report) and was good value.
April 8, 2023
Good job done
April 5, 2023
Flexicover single trip travel insurance
Very smooth process with clear guidance. Good range of optional extras so that policy could be tailored to suit personal circumstances. Efficient service.
April 11, 2023
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Extremely Difficult to claim
Took out insurance with Flexicover,had to make a claim. To do this you have to get in touch with another company -Collinsons, then you have to fill in forms from yet another company-policy holder claims ,which never answers, and the information they require is very intrusive into your private matters . Would never use Flexicover again and would certainly advise other people not to use them
March 13, 2023
Unprompted review
Reply from Flexicover Travel Insurance
Hi David,
Thank you for taking the time to leave us a review. We are sorry to hear that you were unsatisfied with the claims process and would like to hear more about it. Please could you email details in to responses@tifgroup.co.uk so we can look in to this further and get a better understanding of this.
Kind regards
Lewis
Older travellers insurance cover…
My travel company will only give cover to people 85 and under, so it is appreciated for older travellers like myself to find a company to cover us, or we could not go away on holiday. Well done flexicover.
February 23, 2023
Easy to use web site
Easy to use web site. Saved quote feature excellent if you wished to check elsewhere. Used Flexicover for many years.
February 20, 2023
Great Travel Insurance
Offer’s everything we need for our travel insurance. Website was quick & easy to use. The cost was good as well.
March 12, 2023
Easy to use on-line site.
February 19, 2023
Competitive quotation including cover…
Competitive quotation including cover for existing medical issues. Have used Flexicover several times for holiday insurance including on one occasion making a claim which was dealt with speedily and without fuss
February 21, 2023
Have been using this company for years…
Have been using this company for years with no problems
February 9, 2023
Travel insurance
The representative I spoke to was helpful and patient taking me through the medical questionnaire regarding pre-existing conditions; this was my main concern.
February 8, 2023
It was easy to understand
It was easy to understand. Step by step the process was made simple and could edit information easily. My children both have medical conditions and the price of the cover was amazing also .
January 31, 2023
Not happy
Don't use these people. I was delayed on my flight and, as a result, had to stay the night in a hotel at an airport through no fault of my own. I was insured for delays for up to £150 on my Flexicover policy. However, this turns out to mean £15 for every 12 hours of delay. Since my flight was only delayed by two hours, even though it meant I arrived well after midnight and couldn't travel onwards, they wouldn't even pay me the £15.
September 16, 2022
Unprompted review
Reply from Flexicover Travel Insurance
Hi Ruth,
Thank you for leaving us a review. My name’s Lewis and I work with the Flexicover team.
I’m sorry to hear that your flight was delayed, and that you claimed for the delay through your policy and that the claim was declined. Our travel delay cover is there to cover circumstances where your flight has been delayed for an extended period of time and where you might not also be entitled to compensation from the airline. This is standard within travel insurance policies across the market.
In the instance of a two hour delay, you might be entitled to compensation from your airline, dependent on their terms and conditions, so we would recommend checking with them to compensate any financial losses.
If you remain unsatisfied with the outcome of your claim, please follow the complaints process as outlined in your policy wording document.
Kind regards,
Lewis
Hassle free and speedy claim process.
October 19, 2022
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