Flick Reviews 

Chandra is really professional and has done the job properly.

Company is great. Tracy Henderson has been amazing. Never forgets birthdays. We love her here in Melinga

Great service, friendly staff

I know Tracy Henderson for last 7 years from Salisbury House OCconnection. Tracy always come on time, greet all the staff and residents with the bright smile, always happy and cheerful.
During the COVID time she was very helpful.
Tracy is very enthusiastic and extremely helpful and friendly.

Santosh is very descriptive and did well doing the inspection and applying the spray.

Tracy is a delight and a joy to work with, she remembers all our names and we look forward to her visit each time! She’s marvellous!

Paul S was very professional and helpful. Job well done!
Rozlynn Gisborne

Mark was very professional in his work when he visited our place for the inspection. He was very thorough and went through all the problematic areas and provided very good feedback. Very accomodating of the work happening at home as well

Spiders and pests were back in just over 3 month & 2 weeks. Contacted Flick and they advised us that the 'warranty' was only for 3 months so a reapplication would be at the full cost. I won't be using their service again and wouldn't recommend them.

We had Brady from flick pest control was an awesome bloke friendly and Explained everything and was so great as we just had moved in.

Would recommend them.

3 months and 2 weeks after internal and external spraying, I had to kill 5
large cockroaches in the space of 2 weeks in the kitchen, and numerous outside. Never had this issue in the past as we used to use MnM which was taken over by Flick.
When I raised the issue I was told the warranty only lasts 3 months and there is no wiggle room. They wanted to charge me another $150 odd dollars to redo the inside.
The service is subpar as this was never an issue using other pest control companies, especially not soon after spraying. Will not be using their service again.

Avoid this company if you can. First visit I was told they would need a longer ladder (I had already told them on booking they would need a long ladder to reach the top of the second story), 2nd visit was told they needed to park in the same road as my house, and if thy could not find a park in the same road within 10 minutes they would have to reschedule. They then "isolated the bee problem" although it was an unrelated wasp nest. And then told me they could only guarantee the treatment given for 1 week! How can you call yourselves pest controllers if you can't distinguish between a wasp and a blue banded bee?

Edit following reply from company: believe it or not, the technician booked for the follow up visit initially turned up on the incorrect day, and then failed to turn up at all. Avoid, avoid, avoid, avoid.

I never before had to write a bad review as most companies I deal with will sort out any issue I may wish to discuss. However, if I could rate 0 stars for this company I would.

Trying to cancel my account was a nightmare. No answering of calls, no response to my voice messages. I received an initial response to my email with no follow through from the recipient despite a number of emails requesting a follow up of my complaint.

Oh, and don’t try to cancel the auto payment yourself as there is no option to do so. Even my bank couldn’t assist me with that - other than suggesting I cancel my credit card.

As for the initial inspection more than 12 months ago, the technician spent more time chatting than actually carrying out an inspection. Hence, yet another reason for wanting to close my account once the 12 month period was up.

Could have been better

Supposed to spray my house annually — instead they sprayed my bank account.

Paid monthly for over a year. Annual spray missed this year with no contact — payments kept going though . Misleading and frustrating. Beware before subscribing.

Was happy enough with the results - 10 months before the spiders came back . But very unhappy with the subscription service - now I know why they don’t let you pay upfront.

Was on a 12 month subscription plan at $29.99 per month have an email clearly stating this. No terms and conditions were received.
Noticed recurring charges on bank statement rang flick, emailled flick and social media posted flick no response.
Finally managed head office who called tasmanian office for me elyse insisted that I had to give 30 days written notice or money keeps coming out.
I have sent through the email which is not transparent in their charges and subscription details.
I have also submitted a complaint to the ACCC.
Head office replies to all complaints are that they will esculate the complaint to branch state level they most do not.
This companys trading ethics is highly illegal how have they not been brought to account by now.
Do not deal with this company.

Be aware that Flick Pest Control are dishonest rogues. They suck you in and keep charging you monthly fees after the agreed term has expired, claiming it is allowed under their Terms and Conditions buried in the fine print!

They are the Pest.
They are only about overcharging,
Overcharged 5 months outside contract,
They will not cancel and charged additional month after advising to cancel contract.

8 weeks ago I advised them that they had overcharged my card for the service provided. Whilst they acknowledged that they overcharged me and would provide a refund, I still have not received the refund. I’ve emailed and called multiple times and receive the same generic response from them that they are processing it. Ann Fernandico provides particularly abysmal customer service. I regret not looking online prior to using them and seeing that this a regular pattern of theirs and many people never receive their money back.