Flinn & Steel Reviews 

290
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Start to finish F&S were great. A good website with everything easy to find and well presented. And a great original take on men's wedding rings. I talked to a couple of members of staff who wer... See more

Rated 5 out of 5 stars

Flinn & Steel custom made our beautiful wedding rings. We wanted something unique and chose the fingerprint rings that are also engraved. They are wonderful and we cannot wait to wear them tomorrow, w... See more

Rated 5 out of 5 stars

After visiting quite possibly every jewellers in South Wales and being disappointed with overpriced average male wedding rings, we thankfully came across Flinn & Steel. We ordered a ring sizer online,... See more

Rated 5 out of 5 stars

I've never been one for gold, so when my other half and I got married I spent a while looking for less traditional rings and Flinn & Steel stood out. Despite being all the way down in Sheffield w... See more

Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewellery Manufacturer
  5. Online Marketplace
  6. Wedding Service

Written by the company

FROM THIS DAY FORWARD. Here’s the thing with wedding bands: They often end up in the shadow of the engagement ring. An afterthought. A box on the wedding checklist. More ‘that’ll do’ than ‘I do’. But we say something different. We say: wedding bands shouldn’t put you in a bind. They needn’t cost the earth. They don’t have to be a precious metal. They certainly shouldn’t be a task to be ticked off. They just have to be… you. At Flinn & Steel we make wedding bands in rare and unusual metals. Rings for people who want to express themselves and their relationship. For those doing things their way and who want their bands to mean something. Whether polished titanium or black zirconium, every single band has been created to reflect its wearer. Not just for one big day. For every day, from that day forward.


Contact info

4.8

Excellent

TrustScore 5 out of 5

290 reviews

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4.8

All reviews

(290)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my ring

I love my ring, and the service the guys at Flinn have given me. Sadly I lost the original one and needed a replacement. When I got in touch they were super helpful in expediting the new one I ordered so my finger didn't feel naked for too long.

Excellent, would buy again, and recommend.

August 14, 2024
Rated 5 out of 5 stars

I spent months looking for the perfect…

I spent months looking for the perfect ring for my fiancé until I finally found Flinn & Steel. They were so helpful, made it so easy, and was even able to engrave what I was looking for on the inside, which felt like a big ask! They were so quick to answer my questions and it shipped all the way to the US so quickly. I could not be happier with the ring or the experience!

August 14, 2024
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The consultation with Pete was brilliant, really helping with our choices with no pressure applied on us to purchase. Olivia provided excellent advice and service on getting a ring resized and communication was top notch throughout.

Will 100% be getting more jewellery from here in the future.

July 27, 2024
Rated 5 out of 5 stars

Excellent customer care

I needed to get my ring in a very short timeframe. Flinn & steel managed to make this happen. I spoke to the team and they were very helpful. My ring is of the highest quality. Cannot recommend enough!

August 7, 2024
Rated 5 out of 5 stars

Brilliant service

ordered my ring and made a mistake on the engraving i wanted. They responded within 5 minutes and my ring turned up 3 days later.
Product is perfect i love it.

August 6, 2024
Rated 5 out of 5 stars

Great Service and stunning rings

We came to see Peter at the outlet without TBH any idea of the types of ring we wanted other than something different.
The range was great and we left having bought two stunning rings that were delivered just over a week later.
He was really helpful and had a great insight into what would suit us.
Well worth the drive from Stockport.

August 7, 2024
Rated 5 out of 5 stars

Simple and perfect

Easy process to get the correct size. Ring is perfect, excellent finish, delivered in good time, great to deal with throughout.

July 30, 2024
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great packaging & the quality of the ring is amazing! I needed to exchange my original ring due to it been to big. Flinn & Steel exchanged & sent back out with no hassle! Very much appreciated. Thanks

July 26, 2024
Rated 5 out of 5 stars

Great Experience

Super friendly staff, who knew exactly how to treat the customer and had great products knowledge.

July 23, 2024
Rated 5 out of 5 stars

Perfect wedding ring

I love the ring, it's perfect and so comfortable which is surprising because I always hated having rings on. The tapered inside is perfect and I can't wait to have it on all the time.

July 17, 2024
Rated 5 out of 5 stars

wedding ring appointment

Peter was super friendly and the appointment to pick my ring was amazing. From the second we shook hands and started talking he had already worked out which ring I was going to pick.
Quick dispatch and delivery.
Super happy with my wedding ring.
10/10 would highly recommend to anyone looking for a ring that has something different about it

July 23, 2024
Rated 1 out of 5 stars

This website is extremely good-looking…

This website is extremely good-looking and well marketed, unfortunately this guys are proper crooks. We bought a Tungsten ring which got broken barely 1 year after the purchase, the client service told me this was expected based on normal use of an office worker. No apologies, just an explanation this was all our fault and they had issued a warning then sold. They tried to convince us to buy another ring on their website, then at least agreed to reimburse around 40 GBP from the order - problem is that they didnt proceed the reimbursement . After further chasers, it sounds that it was a "paypal issue" and I finally got these 40 GBP back , for a broken ring.
After asking for opinion of a proper jeweller, a tungsten ring should not have been broken unless getting some heavy hit, and the correct approach would have to replace the faulty ring.
In a nutshell, just stay away from them, they are here to take your money and are surprisingly less helpful when it comes to aftersales service...

July 30, 2024
Unprompted review
Flinn & Steel logo

Reply from Flinn & Steel

Hi Raphaelle, we’re really sorry that you had a less than stellar experience with us. Our tungsten rings are fab choices for people who work with heavy machinery who don’t ever want to take their rings off. Tungsten breaks on impact, so it means in accidents, your ring isn’t going to worsen an injury. You did state that you knocked the ring against a glass surface repeatedly which is when it broke. At no point in our emails did we state tungsten breaking was normal for an office worker. We did inspect the ring for any signs of fault, but couldn’t find any. This is when we offered you either a partial refund or a significant discount and free engraving on a new ring. You chose the refund, and we did process that straight away. Unfortunately, the system we use cannot process refunds on PayPal if the purchase was more than six months ago, and we only discovered this with your refund request. No notification was sent to us from the system letting us know this wasn’t possible, and we have fed back to the system provider that we aren’t happy with this feature, and it needs to change. After two failed refunds, we arranged to have the funds sent back to you through bank transfer, which was arranged the next working day. We apologise for the delay in receiving your refund, and it’s something we will ensure doesn’t happen again to any future customer. Do let us know if you would like any more advice on a suitable metal for your ring - even if it isn’t purchased from us, we will always be happy to advise on metal choices!
Team Flinn

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