Flipkart Reviews 2,759

They have tried to charge my card several times, I have never been to the website or app! Be careful!

FLIPKART IS A SCAM.

I ordered a ₹14,600 TV in March.
It arrived DEFECTIVE.
4 MONTHS LATER: Still no refund.

Timeline of FRAUD:
- April 11: Return cancelled
- April 17: Replacement cancelled
- April 25: Return rejected
- May 7: Pickup cancelled
- May 16: Delivery failed
- May 17: Pickup cancelled
- Today: CANCELLED AGAIN

They use FAKE CODES.
They make FALSE PROMISES.
They DELIBERATELY DEFRAUD customers.

Police have filed FIR.
Criminal investigation ongoing.

AVOID FLIPKART.
SERIOUS FRAUD COMPANY.

Delevery 26 installation 28 not don
Customer in from deltels back and tem inform who back and team asa possible items purchased has 5 dyes installation not purchased very bad wrest service Flipkart

A fraud business is going on in Flipkart. Selling counterfeit products which are going non-functional even before closing the return window but refusing to return or refund. I ordered a samsung memory card which became non functional within 4 days. I booked for return and refund (return window was active at that time) but stateway refused to return and even downloading of invoice was also blocked.

Very disappointing experience with Flipkart.
My order has been delayed continuously and keeps moving between Mumbai and Thane without delivery. Customer care only gives repeated scripted replies with no actual resolution. I was even promised a callback which never happened.

Pathetic customer support and complete lack of concern for customers’ time and inconvenience. Expected much better service from Flipkart. Extremely dissatisfied.

Flipkart service is very disgusting don't get anything from Flipkart i will give Flipkart 0 star

They failed to provide a solution during the warranty period, and I had a very disappointing experience after contacting customer care.

Very very wrost service.... Flipkart service in boduppal.......flipkart Excutives not reacting in time.. Bad service

It's so bad services, whenever every things is good you will be happy but if you get complaint about your purchase product ye log aapko rula denge.

🚨 Extremely Disappointing Experience with Flipkart Customer Support

I had requested a return for a specific product, but unfortunately, in my absence, the delivery executive picked up a different product of higher value from my home. My mother handed over the item only after confirming with the delivery agent, trusting the process.

Since then, I’ve contacted multiple customer support representatives, including Senior Associates – Zia, Aditya, and Saurabh.

👉 The response has been shocking and unacceptable:

“Sorry ma’am, we cannot do anything once the product is picked up.”

Refused to share delivery partner details
Refused to connect with the delivery agent
Refused to refund the price difference
No accountability, no resolution, no empathy

This is not just poor service, this is a complete failure of customer trust and responsibility.

How can a platform allow wrong product pickup and then take zero responsibility?
Where is the customer protection?

I expected better from a brand like Flipkart, but this has been one of the worst customer support experiences I’ve ever faced.

I ordered an egg tray today on 25/5/26 at 10 pm I received the order, and I boiled four eggs quickly because I was hungry but the boiled eggs were very stinky and black inside. After that I checked the expiry date to check if Flipkart delivered me expired eggs or not . The Expiry date was 14 May 2026. I shop from Flipkart because it is a big brand and Only for 250 rupees they delivered me expired eggs. If me or someone from my family would have eaten these eggs we would have gotten severely sick

I am writing this review as a formal legal notice and final escalation regarding the refrigerator purchased through Flipkart RealTeachlife -OD437520604358230100

1. Defective Product and Substandard Quality
The refrigerator delivered to me is defective and of substandard quality. The trays, compartments, internal fittings, and overall build quality are not in accordance with the standards reasonably expected from the product as represented at the time of sale.

The product supplied is not fit for its intended purpose and does not meet the requirement of a functional household refrigerator.

2. Deficiency in Service and Failure of Resolution
Immediately upon identifying the defects, I raised multiple complaints with both Flipkart and realme support.

However, despite repeated follow-ups:

No effective resolution has been provided
Technician visits have been repeatedly scheduled but no technician has physically attended
Calls received are disconnected without proper communication
Complaint status is falsely updated as “customer cancelled visit,” which I categorically deny
3. Pattern of Call Avoidance and Non-Escalation
Every attempt to contact customer support has resulted in repeated delay tactics, including:

Calls being redirected or terminated with assurance of a “senior callback,” which never materializes
Repeated statements that concerned departments are “non-functional” or “unavailable”
No effective escalation mechanism or resolution provided despite multiple attempts
This demonstrates a clear failure of grievance redressal mechanisms and deficiency in service.

4. Technician Misconduct (Serious Concern)
At the initial stage of complaint handling, it was indicated by the technician that additional or unofficial payment may be required for processing or approving the refund-related resolution.

Such conduct is completely unacceptable and raises serious concerns regarding improper handling of consumer complaints and abuse of service authority.

5. Non-Resolution Despite Full Cooperation
As per instructions from realme support, I submitted all required documents including:

Invoice copy
Purchase details
Contact information
Despite full compliance, I have not received:

Any refund approval
Any written timeline for resolution
Any replacement confirmation
Any meaningful communication regarding closure of the issue
6. Legal Position
The above conduct constitutes:

Deficiency in service under the Consumer Protection Act, 2019
Unfair trade practice
Sale of defective goods
Misrepresentation of service records
Failure of after-sales service obligations
Mental harassment and inconvenience
7. Final Demand for Resolution
I hereby provide a final opportunity to resolve this matter amicably within 24 hours from receipt of this email by:

Issuing immediate refund OR replacement of the product
Providing written confirmation of resolution
Clarifying false “customer cancelled visit” entries
Ensuring proper closure of the complaint
8. Legal Consequences of Non-Compliance
If the issue is not resolved within the stipulated time, I will be constrained to initiate formal legal proceedings without further notice, including:

Filing a complaint before the District Consumer Disputes Redressal Commission via e-Daakhil
Filing complaint with the National Consumer Helpline (NCH)
Seeking refund, compensation, damages, litigation costs, and interest
Reporting unfair trade practices to the Central Consumer Protection Authority (CCPA)

Every time I order something from Flipkart, getting it installed turns into a complete nightmare. My LG AC was delivered on 22nd May, and the installation was scheduled for 24th May. The installation executives were extremely rude, careless, and completely unresponsive. I wasted the entire day waiting at my new house, where I haven’t even shifted yet, just for this installation.
Then at around 8 PM, I suddenly received an update saying the installation was “rescheduled as per my request” — which is an absolute lie. I never requested any rescheduling.
Today the exact same nonsense is happening again. I have been sitting in an empty house since morning with an uninstalled AC and no proper response from anyone. First, the technician said he would arrive at 2:30 PM. Then around 2:50 PM, he casually said he “forgot” about the appointment. After that, he stopped answering calls completely, while customer support keeps repeating the same scripted line: “Please wait till 8 PM.”
Why should customers waste entire days waiting endlessly without any fixed installation time slot? People have jobs, responsibilities, and lives beyond sitting in empty houses waiting for irresponsible technicians who don’t even bother to communicate properly.
This is one of the worst post-sale service experiences I have faced. Delivery means nothing if installation support is this unprofessional and badly managed.

Edit 1: After posting negative reviews on the product page, Play Store, and Trustpilot, I noticed that the same product suddenly became “not deliverable” to both my old and new addresses. This feels extremely suspicious, especially because I experienced something similar earlier with another poorly serviced product as well. It gives the impression that customers who report bad experiences may be getting unfairly restricted instead of having their issues resolved properly.

Flipkart is more ekart oriented ( it's delivery partner) and less customer oriented.recentlly I order a flush tank. Now the ekart delivery agent called stating the delivery will take place after some time. I waited but no delivery.so i called cust care & as per customer care I, the customer had requested for reschedule. Delivery agent was lying but flipkart refused to co-operate. Insted after sometime I received msg stating it's some sort of issue at flipkart end & same will be delivered next day . Next day the product was delivered but the box was torn . When informed flipkart they said it's open box delivery, so product can't be returned. They put the blame on customer & refuse to accept it's a goof up from their end . This is flipkart - escalation team- agent name sourav .
As for cust care team ( cust care - agent name sushmita & few others - team more into written chat , and not verbal/escalation - time oriented) But again flipkart is now a part of walmart.
Co-operation - questionable/doesn't exist. This is not service . This is all about cheating the customer.

It was the worst day of my life when the thought of buying Blue Star Split AC from Flipkart portal.
I am at Vadodara. The temperature here is nearly 42-43 degree centigrade hence the purchase.
It's been 8 days of purchase and till date the installation partner jeeves person has not turned up for installation.
A small advice to all. Always go for local showroom purchases than the online companies especially Flipkart.

Most worst experience ever had. Pathetic services . delivery boy refused to deliver in my address. He asked me to collect the product from a different place which is merely 4 km away from my place. Now i cancalled the order . what the hell

I work in flipkart minutes in badlapur rameshwadi west that was my worst experience in their store they doesn't respect their employees they don't how to value their employees. the ASM and SM misbehave with employees and using bad languages with employees. their riders misbehave with everyone and the HR of the store don't know how to handle the store. They already have so many complaints against their store and their ASM, SM, and HR but still they don't make changes this is the worst store in badlapur they treat their employees like their existence doesn't matter in their store.

Horrible customer service
Ordered an AC that took me million calls and 5 days but no one ever installed.
Can't return , can't get it installed from outside. Why am I at their mercy ?

This is really pathetic and horrible services which I received for the first time while ordering the electronic things online. This seems to gamers between third party and Flipkart. They are looting people somehow.
My husband ordered an AC for me from this platform. The delivery took place after two days. It was open box delivery and one item copper fibre of 3mtr was missing in the product. I raised complain immediately and I was told by the executive that this amount will be reimbursed. I uploaded my bill as well but still no action has been taken. Everytime, I call they say only one thing that the matter is escalated and gives turn around time but still no result. I followed multiple times, called them but still no response.
It costs me a lot. If I would have bought it from other shops directly, I won't be facing this issue.
My experience is bad with Flipkart on buying any electronic gadgets.
Installation persons also informed me that the copper fibre comes with the product. Nowadays the seller do not send it deliberately or the delivery persons do some gambling to sell it late to local markets as this wire is expensive.
I had to pay 4k extra fir this missing item.

If there was an option to give zero stars, I would gladly choose it. My recent experiences with Flipkart have been nothing short of a nightmare.
First, I bought a Haier AC through their platform. When an issue came up, Haier denied the standard 1-year warranty, stating that it was supposed to be provided by Flipkart. When I reached out to Flipkart's customer service, it was a completely exhausting experience. It took them an entire month just to resolve a very small error with the AC.
As if that wasn't bad enough, I recently made the mistake of giving them another chance and ordered a cooler. They delivered the completely wrong item, and to my absolute disbelief, they are now constantly rejecting my return request! They messed up the order and are now trying to force me to keep a product I never asked for.
Their after-sales support is a joke, and there is zero accountability. Save your money, your time, and your peace of mind—do not buy appliances from Flipkart!