FLIR Systems Reviews 

I bought a FLIR E8 camera for $3000 USD sometime ago. But I have hardly used it since it's purchase. I keep it in it's original padded case and have never dropped or abused it. Recently, I was unable to download images, so I sent it to the factory for service. They quoted me $1238 USD to repair it including a $318 part. This is outrageous! FLIR is supposed to be high quality, but I have not gotten that impression. I won't be buying FLIR products anytime soon.

Please do not purchase from this company. I purchased a flir one pro and within three years it no longer worked. The company provided no support to diagnose the problem and could only offer a small discount on a new item.

Not very helpful. They haven't replied to my emails for months. I can only imagine what their after sales service would be like

Bought a Flir MR176 plus off ebay, brand new in the box unopened, great, got delivered Dec 23, registered with flir Dec 23 and worked a treat till Jan 24 when the pinless moisture meter stopped working, No problem, I thought, it's guaranteed, so contacted Flir, reply from flir, send it back to the shop, advised they don't do returns, basically they said they could not look at it unlles I have a verified retail shop that sells the Flir products. Gutted and I already have i7 and others and will never buy a Flir again. The funny thing is, they said these meters can not be repaired, and it's a common issue and a replacement is required, but in my case, I can't even send it back to be exchanged. Shocking customer service and warranty department, I thought a warranty was for the product, obviously not. 11-MR176-A002609

This Flir corporation has turned itself around recently with a useful troubleshooting ticketed queuing system for anyone attempting to cure a problem. Well done.

Worst customer service i have ever had to deal with, card was charged when they said it wouldnt be, long wait time to to find out they wont fix the product but rather offer me a new one at a low discount price, no i will never buy anothr flir product and dont not recommended any one else to do so. 0 stars would be too good of a rating imo

Absolute scam! They took my money then said my order was abandoned because the payment wouldn't process. But they took the money out of my acct. Then said there was nothing they could do for me! DO NOT BUY THEIR PRODUCT. UNTRUSTWORTHY AND DISHONORABLE!

Total scam, place order then they take your money. Provide a shipping date the have no intention in meeting, when you make contact you a new shipping date 2 weeks forward again they dont ship so make contact again and get a new shipping date for another two weeks. In total 7 weeks No sign the of the product. Avoid Avoid Avoid.

I was looking for a place to write a review for this product but can't seem to find one. I live in South Africa and bought the Flir Scout TK about 6 years ago second hand (used) and it still impresses me every day. I've on occasion dropped it and changed the battery once, but after the last 2 weeks I have new found respect and is just in awe with it. We went bushpig hunting on a local farm and during the night we lost sight of the Flir without knowing as the excitment of the evening escalated. We went home thinking all is well and packed and before our next night of hunting a couple days later I wanted to charge the Flir as always before a night out hunting. As I searched for it and also my partner now involved in searching at his house we realized we can't locate it and then started searching the last farm we remember having it, and so a couple rainy, stormy days pass and meeting the owner of the farm we ask him if he maybe saw the Flir to which he replied "yes, I saw it. I picked it up by the storage rooms, where you dropped it and drove over it." To which my first reaction was stunned and then worry as we were not able to afford a new one now, so we arranged with the owner of the farm to bring us what was left of the Flir. So we waited in susspence to see what was left of the Flir and low and behold to our surprise it was mostly intact (after a ford ranger D/C 4x4 drove over it) and just the seams seem to have popped and a couple of loose wires. So we put and soldered everything back together as best we could and by a miracle it works!! I would reccomed this to anyone I see and also tell my story as it is just amaizing how well put together this Flir was. We do not know the age of it as I said I bought it used from a private seller but I have to say it was worth every sent!! Good job!

The camera works fine but you are obliged to use the FLIR software and report generator which is awful, glitchy and so time consuming that it makes it uneconomic to use.

Absolutely diabolical customer service. I have a FLIR OTM136 which I may potentially have a problem with it’s display, all I wanted was for them to check it out, after pinging umpteen messages between myself and customer service I eventually received a quite pathetic and weak reply which read,

Unfortunately we cannot repair the OTM136 cameras

Best Regards,

Keith Worrall
Service Manager
Teledyne FLIR

Basically a complete brush off saying good luck mate we are not interested.

Once again absolutely PATHETIC and to say I’m disappointed doesn’t even get close.
Not surprisingly Flir do not respond to any of the reviews here, tells you a lot about how customer oriented they are.
Just got on to their USA reviews and they mirror the UK customer reviews which = rubbish.

I thought I had a potential problem with my C5 that support agreed to have a look at for me.

It turns out there was no problem with the device at all but it was reassuring for me to know that it passed all FLIR's diagnostics and the turnaround time was just a few days which I thought was pretty good.

Happy customer.

Be very, very cautious buying from this site if you're in the UK. What you don't realise is that they post from France. Not an issue unless you need to return the item, which I do, as their Android devices require their app which only runs on Android 11 or later and I'm stuck on 10 (something not made clear on their site either, unless you get in to the nitty gritty of the full spec). Their response to the return request was quick and simple: send it back and we'll refund you. The issue isn't that I have to pay postage (I don't mind that). The issue is that I need to complete customs declarations and I'm stuck as I'm unable to accurately fill out the forms and really don't want to pay to fully insure it and not even know if customs will allow it through without wanting duties to be paid. With an item of this value it's not really a risk I want to take.
Brexit and custom's red tape is not Flir's fault, but their initial response was "ask the courier". It was only after a lot push back and nagging on my behalf that they finally provided me with a paid postage label and pre-filled customs forms. Hopefully I'll get to see the refund...
Again, be very wary! Buy from a 3rd party retailer based in the UK if you can.
Edit: I've upped this from 2 to 3 stars, as, after a little battle, Flir agreed to cover the return cost and sent me prepaid forms with customs documentation.

Terrible customer service.

I waited 2 months between order and delivery without a single update from this company unless I chased them. Even then, they couldn't give me a sensible update -mid-April turned into mid-May and the item arrived late-June.

Judging by the other reviews left here, this company simply doesn't care. I'm not the first to have problems and I assume that I won't be the last.

Ordered through Amazon. Broken on delivery, doesn’t power up, looking around it seems a common problem with the C5 to get stuck on the loading screen or not turn on. Luckily I can get a refund through Amazon because Flir just ask you to send it to them for repairs. The responsibility isn’t on me here guys, it’s a £700+ product. There shouldn’t be this many complaints about them.

Second one ordered, working fine for now. But a few bugs, sometimes it forgets what setting it was on before turning it off or the picture doesn’t update.

Massive amounts of complaints towards Flir related to Flir One 1st, 2nd and 3rd generation Thermal cameras. Batteries die after a couple of months. No refunds. Now they started to try to hide issues by taking away the support for these products in their new software which means that even if you do have a working Flir One, as I do, I cannot use it as the app does not support it anymore. I spoke with support and they pretended not to know about the huge amount of products being complained about.

When it came to supporting my model in their software they claimed it was supported but "some" users "might" see challenges. All of a sudden they sent me a coupon via a standardized email worth 200Euros that I could use IF I was going to buy their more expensive Thermal cameras priced from 500Euros and up. I was offended by that as I at that moment understood that they are making big money on the battery issues along with taking away product support in the own software. I would not recommend buying any products from Flir. I even got offended of having to give as much as 1 star in this review. That is way to good for Flir.

Did you know Flir delivers lots of equipment to military in several countries? I hope lives don't depend on that equipment then. Good luck with the defense!

I have to say that it is Flir.co.uk I am not happy with and have no choice due to being ignored?

Is somebody trying to sabotage what was a good company, Perhaps Amazon should not let you sell on their platform as that allows you to wash your hands with any customers.

I have to say on the surface, Flir do make great Camera, which are excessively overpriced because at the moment they have a huge market share on this technology.
As for after sales service and support I would say it is nonexistant and the company doesn’t hide the fact that they really do not care about their customers.
I have made enquiries about their products and the bugs which everybody is talking about.
Bugs like the short battery life or the locking up when the battery goes flat.
I would say do not rush ahead and buy this product because there are many companies which are not far behind which will give you a lot better support and service.
I really don’t want a response message from the company explaining how much they care about customers and how we value our customers.
Please just be honest and say now we have your money we really don’t care.

I have had the exact same experience as another poster below. I paid £215.99 for the item which was explicity £179.99 + VAT. However, the item was shipped without the VAT being paid and now I am being told I have to pay an additional £37 for the VAT plus a £12 clearance free to receive the item. So far FLIR customer service have refused to refund the VAT but I will keep trying and update if they do so.
I think this is particularly bad as this is a .co.uk website, priced in pounds with very little indication that the item is coming from abroad until you get the customs paperwork.

Update:
Support escalted the issue and have now refunded the VAT and offered to refund the handling fee in addition, so resolved in the end. The FLIR one itself was very easy to get up and running and works very well - very pleased with it.

Ordered a FLIR one gen 3.
Purchased fast delivery and paid the duty/vat of 20%. It came across and got stuck waiting for the duty to be paid as it hadn't been by the shipper. I spoke with customer services who seem not connected very well to other parts of the business and you can't contact the UK or European support. Only the US. I didn't get really anywhere with their support on getting the item paid duty wise and a few days later had to pay 20% more to release the item else it's at risk of return. I've asked for a refund of the duty/vat I paid the company and will update here when that happens.
The product does work and I'm happy with that part at least.

Update 8th April: I have my refund for the tax/duty now.

Worst customer service ever encountered. Sent a defective Scout TK camera back to Flir at the end of March 2018 following an not uncommon issue with the battery not holding charge when not in use. Had to pay to post the unit to the USA against an RMA number.
They got the camera in early April and after a questioning email to them on the 20th April was told the unit would be replaced and posted out the following week. Exactly 60 days later still no replacement camera, lots of excuses about a back log of work, lots of apologies but no action.
I am worse off now than before I posted it to them, at least I had a camera I could use, now I have nothing and little prospects of ever having.
Will not buy Flir again.