FLOATING GRIP Reviews 

725
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

A total upgrade in our living room where our PS5 is stored. Till now cables were hanging below the tv and the ps5 was held in various objects at a time. Floating Grip is a super simple as a t... See more

Rated 4 out of 5 stars

Its a interesting mount. It takes a few goes to get it secure, or into a state your comfortable with.. would be great if it used the existing mounting point may give you more confidence. Time will te... See more

Rated 3 out of 5 stars

Materials look sturdy enough and the packaging is quite small. Installing the kit is something else. You get a manual, which tries to explain the entire process with illustrations. It's not really s... See more

Company replied

Rated 5 out of 5 stars

I’ve used floating grip previously for an Xbox one x. That was over 2 years ago and it's still up on the wall with no issues. I just setup my Xbox series x with it’s own floating grip and it looks g... See more

Company details

  1. Gaming service Provider

Written by the company

Unique. Most innovative. Top Funtionality. Introducing next level Wall Mounts for gaming by FLOATING GRIP.  Welcome to FLOATING GRIP. FLOATING GRIP brings fun to the otherwise borring Wall Mounts for gaming. Our Rope System Wall Mounts are unique, best quality and with a touch of fun. Ultra sleek design, yet super strong Wall Mounts for PlayStation, XBOX, Nintendo Switch, Apple TV and other consoles. There's a lot to be excited about and a lot to do to upgrade the look of your game room.  Simple design, top quality and functionality Due to the design the FLOATING GRIP rope wall mounts will make the device look like it's 'floating' on the wall. The rope used for the wall mount is nonelastic, it's very slim yet ultra strong and will hold many more kilos that needed to carry a console. All ropes are stress tested before packed. FLOATING GRIPs Wall Mounts allows for 360 degree of ventilation, it stabilizes itself on the wall due to the design of it and it does not cover any entrances.  About FLOATING GRIP The very first Wall Mount was designed in 2014 by the founder and owner, Stephanie, who is from Denmark. She developed the first wall mount for her boyfriend, because she thought the console should be placed on the wall behind the TV, instead of taking space on the TV-table. Due to purchase requests from friends she decided to start producing the wall mounts. All from her livingroom. Today FLOATING GRIP is selling globally, production in Europe, Selling in some of the largest retailers in Europe and the Nordic countries, offering more than 100 different wall mounts for a variaty of consoles, controllers and other items. Stephanie is still the head figure in the company, yet many more people are today helping making FLOATING GRIP possible. By ordering a FLOATING GRIP product, you support labor in mainly Denmark.  Float into the universe of FLOATING GRIP! 


Contact info

3.9

Great

TrustScore 4 out of 5

725 reviews

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3.9

All reviews

(725)

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Rated 1 out of 5 stars

Ordered floating grip for Xbox from…

Ordered floating grip for Xbox from this company a month and a half ago and never received the package.
Text them several times regarding the missing package. They responded each time with tracking number and never offered to replace the item. I can search and track the package by my self and don’t need email with tracking details.
Will never order from them again.

June 19, 2020
Unprompted review
FLOATING GRIP logo

Reply from FLOATING GRIP

Hi Mario 123,

Thank you for your review even through it's a bad one.

First of all, I'm really sorry to read your 'call for help' in here instead of an e-mail directly to us. It would had been way easier to help you through that insead of here. Mostly because I can't see who you are as you haven't added your order number in here.

Please inform us who you are for us to be able to look into this case and help you.

From looking at your profile in here it looks like you are from the US.
As I believe we have informed in our mails to you we have had big delays due to COVID 19. As the entire world has been affected by a total lock down for months only very limited flights have been able to transfer parcels from Denmark to the US. You write that we haven't offered you a replacement. I believe in the mail, that you have accepted to wait a little extra for the parcel to arrive. If that is the case, then it would had been strange to offer you a replacement. However, if you didn't want to wait extra for the parcel to arrive you should just have informed us, then we could have solved it right away. But again, this reply to your review isn't very constructive as I can't see your order number, I don't know who you and therefore I am not able to check the e-mails or the status of your parcel. If you provide me with your order number I'm happy to check for you and help you solve this.

As we ship a lot of orders to the US we have have just opened a warehouse located in the US (Ohio). This is a consequence to the delays caused by COVID 19. This means that now we offer 1-3 days shipping to all American customers. Orders to the US are therefore no longer fulfilled from our warehouse in Denmark but from our new one in the US.

Please contact us directly if you want my help to solve this case.

Wishing you a great day.

Best
Stephanie Skov
/FLOATING GRIP



Rated 4 out of 5 stars

Efficient expediting and customer guidance

Efficient expediting and guidance by Floating Grip team.
Only comment is that with PostNord tracking requires downloading an app (not done) and they are always slow on delivery. Use another transport provider.

June 11, 2020
Unprompted review
FLOATING GRIP logo

Reply from FLOATING GRIP

Hi Kim,
Thank you for your review and awesome to hear that you are enjoying your FLOATING GRIP and have been pleased with our service.
Thank you for the comment on our courier, we will look into that. Appreciate you taking the time to write a review.

Wishing you a wonderful day.

Please don't hesitate to get back for anything else.

Best
Stephanie

Rated 4 out of 5 stars

Perfect

Little slow shipment due to COVID-19, product is great. Xbox One X stand is just perfect and easy to install. PS4 Slim stand instead is a little tricky because the smaller wire is about an inch too short and requires some force and patience to be installed. Once installed the consoles are just perfectly steady and beautiful to see.

June 1, 2020
Unprompted review
Rated 3 out of 5 stars

To be honest....

To be honest the screws and raw plugs that came with it wernt that good, so I used my own. But omg putting my playstation up was so hard that it made me sweat when I was trying to put the string round, I thought I'd lose my playstation it was not fun. Design looks good otherwise.

June 1, 2020
Unprompted review
FLOATING GRIP logo

Reply from FLOATING GRIP

Dear Amy,
Thank you for your review and we are happy to hear that you like the design and managed to install your console.

The ropes are supposed to keep the console safe and stable on the wall, which is the reason it's tight. Not sure about what you mean by losing your console, but it's good you managed.

It's fully up to you whether you chose to use your own screws or the ones we have included. However we are actually using the best quality from one of the best providers, Fischer. As every customer has different kind of wall (like. eg. drywall, brick or concrete) we have chosen to include screws that can be used in a drywall without wall plugs, and then we included wall plugs that can be used in any other kind of wall and are fitable with the screws.

Anyway, I'm happy to hear that you are enjoying your new FLOATING GRIP and thank you for sharing a review.

Wishing you a wonderful day.

Take care.

Best
Stephanie Skov
/FLOATING GRIP

Rated 5 out of 5 stars

Excellent customer service!

Got a wrong color string, was looking to just trade the string, but was sent an upgraded replacement immediately and told to keep the wrong color. Clearly a company that ensures customer satisfaction and is willing to do whatever it takes!

March 27, 2020
Unprompted review

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