Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
Company replied
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James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
Company replied
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
Company replied
Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
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Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Sales rep was very informative about…
Sales rep was very informative about service. Explained costs and options available very well. Friendly and listened to my questions
October 5, 2026
Reply from Flogas Ireland
Good Morning Darragh
Thank you for taking the time to share your positive feedback. We're delighted to hear that our sales representative provided you with clear, helpful information and took the time to explain the costs and options available.
We believe that great customer service starts with listening, understanding our customers' needs and ensuring they have the information to make the right decisions. It's lovely to hear that this was reflected in your experience.
Thank you for choosing Flogas, and we look forward to continuing to provide you with a great service.
Kind regards,
Gill G
Flogas Customer Experience Team
It was extremely easy to review the…
It was extremely easy to review the various plans offered on your site. I had looked at all the major service providers and found the Flogas site to be the clearest and easiest to follow.
October 6, 2026
Reply from Flogas Ireland
Good Morning Mr Treacey,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you found our website clear, straightforward and easy to navigate, particularly when comparing the different plans available.
We know that choosing an energy provider is an important decision, and we work hard to make the process as simple and transparent as possible. It's especially encouraging to hear that our website stood out positively when compared with other providers.
Thank you for choosing Flogas. We really appreciate your support and look forward to providing you with a great service.
Kind regards,
Gill G
Flogas Customer Experience Team
Reply from Flogas Ireland
Hi Nelli,
Thank you for taking the time to share your positive feedback.
We're delighted to hear that you found our service fast and the information provided clear and straightforward. We know how important it is to make things simple and hassle-free for our customers, so it's great to hear that we delivered on that.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Flogas Customer Experience Team
Yvonne went the extra mile to sort out…
Yvonne went the extra mile to sort out my queries. I was happy to get her on the phone to discuss the issues I had.
October 7, 2026
Unprompted review
Reply from Flogas Ireland
Hi Eilish,
Thank you for taking the time to share your lovely feedback. We're delighted to hear that Yvonne went the extra mile to help resolve your queries and took the time to discuss your concerns with you.
Providing that personal level of service is really important to us, and it's great to hear that Yvonne made such a positive difference. We'll be sure to pass on your kind words to her.
Thanks again for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Help navigating bills
Yvonne contacted me after I left a 1 star review because I was frustrated with the complexity of getting multiple bills for the same account. Yvonne took her time to try to explain it to me but the system is currently a mess and is unlikely to change. I did appreciate Yvonne getting in touch and that has helped me to sort our accounts, knowing what bills are for payment and what are redundant.
October 8, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Bairbre,
Thank you for taking the time to update your review and share your experience.
We fully appreciate your frustration with receiving multiple bills and the confusion this has caused. We know we don't always get things right, but what really matters is how we respond when things go wrong, taking ownership, listening to our customers and doing everything we can to put things right.
We're delighted that Yvonne took the time to contact you personally, explain the situation and help you make sense of your accounts and outstanding bills. While we recognise that the underlying issues still need attention, it's reassuring to know that her support made a positive difference.
We'll be sure to share your feedback with Yvonne and the wider team. It's important that we recognise colleagues who go the extra mile for our customers, particularly when resolving difficult situations.
Thank you again for your patience, understanding and for giving us the opportunity to help.
Kind Regards
Gill G
Customer Experience Team
The ease of transferring the account…
The ease of transferring the account over, together with the competitive costs involved, made this an attractive option.
October 6, 2026
Reply from Flogas Ireland
Hi Francis, thank you for taking the time to share your lovely feedback.
We're delighted to hear that you found switching to Flogas straightforward and that our competitive rates helped make the decision an easy one.
We know that changing energy supplier should be simple and hassle-free, so it's great to hear that we delivered that experience for you.
Thanks again for choosing Flogas, Francis, and a very warm welcome aboard!
Gill G
Customer Experience Team
Excellent Customer Service.
October 6, 2026
Unprompted review
Reply from Flogas Ireland
Hi Adam, thank you so much for your lovely feedback!
We're delighted to hear that you received excellent customer service from our team. Providing a positive experience for our customers is something we're really passionate about, so it's always wonderful to hear when we've delivered.
We really appreciate you taking the time to share your experience, Adam, and thank you for choosing Flogas!
Kind Regards
Gill G
Customer Experience Team
I rated you 4/5
I rated you 4/5. And you sent me a email celebrating a 4/5.
I would not be happy with that.
Try and do better.
You lost points because your customer help appears to be non existant
October 7, 2026
Reply from Flogas Ireland
Good Evening Peter
Hi, thank you for your feedback. We appreciate the point you’re making — while a 4/5 score is very positive, we should always be looking at what we could have done better rather than simply celebrating the score.
More importantly, we’re concerned by your comment that you found our customer support difficult to access, as that’s certainly not the experience we want to provide.
If you’re happy to share your account and contact details with us at SocialEscalations@flogas.ie, we’d really like to understand what happened and see what we can do to improve your experience.
Thanks again for the feedback — we’ll take it on board.
Kind Regards
Gill G
Customer Experience Team
Have been dealing with Flogas since 2025
Have been dealing with Flogas since November 2025. In that time I had had cause to contact Flogas at least 4 times. ncluding. On each and every occasion I have been dealt with by a very professional, empathetic and understanding young person, yesterday it was Leah.
One account is for a family member with additional needs, which was dealt with seemlessly, and eased my mind considerably.
Having spent my entire professional career dealing with the public, often in difficult and stressful situations, I am impressed to find this level of service in a private company.
Again I never post anything, or respond to surveys, however I made an exception in this case.
D. K. Dillon
October 6, 2026
Unprompted review
Reply from Flogas Ireland
Good Evening Derek
Wow ! , thank you so much for taking the time to leave such a thoughtful review.
Feedback like this genuinely means a great deal to us, and it’s something we make a point of sharing and celebrating with our teams. The fact that you don’t normally leave reviews makes your comments even more appreciated.
We’re particularly pleased to hear that, across several interactions with us, you’ve consistently experienced professionalism, empathy and understanding. Knowing that Leah was able to support you with your family member’s account and provide some reassurance is exactly the type of customer experience we want to deliver.
We’ll make sure your lovely comments are shared with Leah and the wider team — recognition like this means a lot to the people looking after our customers every day.
Thank you again for making an exception and sharing your experience with us, and for choosing Flogas.
Kind Regards
Gill G
Customer Experience Team
43% & 26% increase to stay as a customer
To continue with FloGas my Electricity will increase by 43% and my Gas by 26% so obviously going to switch supplier.
Issues mentioned on earlier post rectified via support team so thank you kindly for that.
Would have been happy to stay as a customer if you could make your rates more competitive especially considering that your parent company reported an operating profit of £634.0 million for the year to March 2026.
Proudly stating that you have some of the lowest unit rates in the market is not the flex you think it is.
Irish customers now pay the highest energy rates in Europe. 500,000 households in arrears when energy companies are making record profits. It is both reprehensible and immoral.
Unfortunately energy companies these days never reward loyalty which results in the existing customer being forced into a game of hopping supplier every 12 months to save a few pennies out of principle.
October 7, 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon John
I'm sorry to hear about the frustration this has caused, particularly given that you originally requested both your gas and electricity supplies to switch to Flogas at the same time. There can be a slight difference between both ESBN and GNI in terms of coming on supply but that should not be your issue to deal with.
Based on the difference between the two original switch dates, we’d like the opportunity to take a closer look at your account and see what we can do to help. If you could please email your account and contact details to SocialEscalations@flogas.ie, our team will review the circumstances and, where appropriate, look at crediting any nominal early exit fee that may apply as a result of the difference in dates.
We appreciate you bringing this to our attention and would like to ensure you’re not unnecessarily disadvantaged by the original switching dates.
Kind Regards
Gill G
Customer Experience Team
I contacted one of your customer care…
I contacted one of your customer care staff 4 days ago as I was unable to make a payment. This matter has still not been resolved.
October 2, 2026
Reply from Flogas Ireland
Good afternoon Wendy
I have your contact details there and will pass to the Senior team to reach out to you.
It should be straight forward to make a payment and all agents are trained how to process a payment.
Apologies for any confusion or annoyance , please bear with us and we will reach out to you asap.
Kind Regards
Gill G
Customer Experience Team
no hassle changeover
October 1, 2026
Reply from Flogas Ireland
Good Morning,
Thank you for taking the time to leave us a review. We’re delighted to hear that your changeover to Flogas was straightforward and hassle-free. We know that changing energy supplier can sometimes feel like an unnecessary complication, so we always aim to make the process as simple and seamless as possible.
It’s great to hear that everything went smoothly for you, and we really appreciate you choosing Flogas. Welcome aboard!
Kind Regards
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Pauline and Bart, thank you for your lovely feedback. We’re delighted to hear that you found the switch to Flogas simple, quick and easy. We always aim to make the transition as straightforward as possible for our customers, so it’s great to hear everything went smoothly for you.
Thanks for choosing Flogas and welcome aboard!
Kind Regards
Gill G
Customer Experience Team
Honestly ye were cheaper
October 1, 2026
Reply from Flogas Ireland
Good Afternoon,
Thanks for your feedback! We’re delighted that Flogas offered you the best value and that this helped make your decision an easy one. Hopefully we’ll continue to give you plenty of reasons to be happy with your choice.
Thanks for choosing Flogas and welcome aboard!
Kind Regards
Gill G
Customer Experience Team
The Agent that I spoke with was so…
Robert, the agent that I spoke with was so pleasant and helpful.
October 1, 2026
Reply from Flogas Ireland
Hi Dolores,
Thank you for your lovely feedback. We’re delighted to hear that Robert was so pleasant and helpful and made your experience with us a positive one.
We’ll be sure to pass your kind comments on to him. Thanks for choosing Flogas, Dolores.
Kind Regards
Gill G
Customer Experience Team
Flo gas are reactive and thank you
I have recieved a call back this afternoon and can say Flo gas were amazing. Gave me the information and discussed other options with me. Thank you for this
I have spent all day trying to get through to customer service. went from 14 to 3 in the queue and has not changed now for 40 mins. they recordings are telling me to use their portal which i have to register for and takes up to 10 yes 10 days for them to approve me. lines say open to 17:30 and got a message now to say lines are closed call back tomorrow. dont move to flo gas. a joke.
October 5, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Maeve,
Thank you for taking the time to leave your feedback. I apologise for the delay in getting to your call yesterday late afternoon.
If you can send me through your account number and contact details to SocialEscalations@flogas.ie , I will have the team review as priority your request. Also I will have them setup portal access your you straight away.
I apologise again for the delays.
Kind Regards
Gill G
Customer Experience Team
Switched from SSE to Flogas
Switched from SSE to Flogas. Was told all was good and okay. Now I am receving supply disconnection notice from SSE, and no communication from Flogas and total nightmare to get hold of someone reliable.
October 5, 2026
Unprompted review
Reply from Flogas Ireland
Good Evening Adam
If you can send through your Account Number and/or contact information , I will have one of the Senior Team reach out to you and review what the status of your account with Flogas is.
If you can email through to SocialEscalations@Flogas.ie , I will make sure its picked up.
I apologise for any frustration or annoyance this is causing.
Kind Regards
Gill G
Customer Experience Team
Very good
Everything was great and the employee was very friendly. Thank you from the bottom of my heart.
October 1, 2026
Reply from Flogas Ireland
Thank you so much for your lovely feedback. We’re delighted to hear that everything went smoothly and that our team member made such a positive impression.
Your kind words are very much appreciated, and thank you for choosing Flogas.
Kind Regards
Gill G
Customer Experience Team
Your agent Martin was so pleasant after…
Your agent Martin was so pleasant after I gave him the incorrect eircode and he drove miles out of the way. His explanation was detailed but so easy to understand.He made the change of provider so easy for us.
September 30, 2026
Reply from Flogas Ireland
Hi Mary,
Thank you for the lovely feedback. We’re delighted to hear that Martin made the whole experience so easy for you and took the time to explain everything clearly, despite the unexpected detour! We’ll be sure to pass your kind comments on to him.
Thanks for choosing Flogas, Mary, and welcome aboard!
Kind Regards
Gill G
Customer Experience Team
Satisfaction
The person I spoke to on the phone was most helpful.
He also listened to my explanation about my no claims bonus.Thank you.
September 25, 2026
Reply from Flogas Ireland
Hi Mary, thank you for your lovely feedback. We’re delighted to hear that our team member was so helpful and took the time to listen and understand.
We really appreciate you taking the time to share your experience.
Kind Regards
Gill G
Customer Experience Team
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