Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
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James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
Company replied
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
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Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
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Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Flogas Ireland
Good Morning Gerard ,
Thank you for sharing your review.
We really appreciate it.
Kind Regards
Gill G
Customer Experience Team
In December last year my contract with…
In December last year my contract with Flogas ended, and I wanted to switch to Yunos because they are cheaper. Flogas came with a better offer to keep me as a customer, and I accepted their offer. However, two days later, Flogas withdrew the contract they had offered me themselves, with the pretext of a "20-days block by ESB". I contacted ESB, and they informed me there was no such block. This made me draw the logic conclusion that Flogas messed up their own administration and lied to me about this, and falsely blamed ESB for their own mistakes. After 20 days I finally got the contract...so I thought. Until I found out that Flogas had cancelled my contract again, without motivation and without even informing me. I finally got the contract 84 (!) days after the date I should have received it. 84 days is more than 4X the 20 days block, which never existed to begin with. In March I got astronomically high bills. When I called, I got the reply that this was because "I had no contracwith them" over that period. While it was 100% their fault I was without contract for those three months. I filed a complaint with them, and requested that these bills be recalculated on contract-base fees. After completion of the complaint case, they still kept me stuck with these high bills, which was the main issue of the complaint. The case is now under investigation by CRU. Because of this, they are obliged by law to let these bills rest until CRU has completed the investigation. However, they keep harassing me with reminders about these very same disputed bills, while they know that this is against the law, and while they promised to CRU that they would leave me alone about these bills until CRU has completed their investigation. This case has been going on for more than nine months now, and the end is not in sight yet. If you prefer to avoid an extra load of problems in your life, make a wise decison, and stay away from Flogas.
September 30, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Joseph,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve experienced with your contract and subsequent billing, and we appreciate how frustrating this situation must have been.
The 20-day restriction referenced can normally arise where there has been a recent attempt to switch between suppliers, which may have contributed to the issue in this case. However, we would like to review exactly what happened with your account, including the delays, contract status, billing and the communications issued while your complaint is with the CRU.
I can see at some stage supply did return to us which leads me to believe supply left us , that would tie in with the 20 day block.
If you could please send in your account details to SocialEscalations@flogas.ie I will have one of the team follow-up and we’ll arrange for the full history to be reviewed.
Kind Regards
Gill G
Customer Experience Team
Highly important to me they reward customers loyalty in today's 🌎 which is unheard of!
It was for easier than I had experienced with other providers very straight forward and very competitive rates a no brainer really to stay with them again and again. More importantly they reward customers loyalty!!
September 24, 2026
Reply from Flogas Ireland
Good Evening Fiona,
Thank you for such a lovely review. It’s especially great to hear that you value being rewarded for your loyalty — we believe looking after our existing customers is just as important as welcoming new ones.
We’re also delighted you found the renewal straightforward and the rates competitive. Thanks for choosing to stay with Flogas, Fiona — we really appreciate your continued support.
Kind Regards
Gill G
Customer Experience Team
New Customer and the staff have been so…
New Customer and the staff have been so helpful and lovely to deal with for all questions I’ve had.
September 23, 2026
Reply from Flogas Ireland
Hi Denise, thank you so much for your lovely feedback and for choosing Flogas. It’s great to hear that the team have been so helpful and made things easy for you as a new customer.
We really appreciate you taking the time to share your experience.
A very warm welcome to Flogas, Denise — we hope you’ll be very happy with us.
Kind Regards
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Michael,
Thanks for taking the time to leave us a review. We’re delighted to hear you found everything straightforward and easy to deal with — that’s exactly the experience we want for our customers.
Thanks again for choosing Flogas, Michael. We really appreciate your support.
Kind Regards
Gill G
Customer Experience Team
I switched to flogas through a broker…
I switched to flogas through a broker it was the best they had to offer.
September 22, 2026
Reply from Flogas Ireland
Hi Betty, thank you for taking the time to share your experience.
We’re delighted that Flogas came out as the best option for you when you compared the available offers through your broker. We really appreciate you choosing us and hope your experience with Flogas continues to be a positive one.
Welcome to Flogas, Betty, and thanks again for your feedback.
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Margaret, thanks for sharing your feedback with us.
It’s great to know that everything was handled quickly and efficiently and that you found the experience so easy. Making things simple for our customers is really important to us, so your comments are very much appreciated.
Thanks again for choosing Flogas, Margaret.
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Tom, thank you for taking the time to leave us a review.
We’re delighted to hear that you found the transfer to Flogas easy and straightforward. We know that changing energy supplier should be as simple and hassle-free as possible, so it’s great to hear that everything went smoothly for you.
Thank you for choosing Flogas and we look forward to continuing to provide you with a great experience.
Kind Regards,
Gill G
Customer Experience Team
Excellent service
Excellent service. I didn't have to do anything to switch, it was all done for me.
September 20, 2026
Reply from Flogas Ireland
Morning Rosy,
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that you received excellent service and, particularly, that you found the switch to Flogas so straightforward and hassle-free. Moving energy supplier should be simple, with as little for the customer to worry about as possible, so it’s great to hear that everything was taken care of for you from start to finish.
We really appreciate you choosing Flogas and hope we can continue to provide you with the same great experience throughout your time with us.
Thanks again for the fantastic feedback and welcome to Flogas!
Kind Regards,
Gill G
Customer Experience Team
Excellent as always
September 5, 2026
Reply from Flogas Ireland
Hi Gladys, thank you for the wonderful feedback. It’s especially lovely to hear “excellent as always” – we really appreciate your continued support and for taking the time to leave us a review.
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Good Morning Saramma
That's lovely feedback, thank you so much. We’re delighted to hear that your experience with us has been a positive one so far, and we’ll certainly do our best to make sure that continues into the future.
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Declan,
Thanks for the great feedback. We’re delighted to hear that you found the process easy and quick. We really appreciate you taking the time to leave us a review.
Kind Regards,
Gill G
Customer Experience Team
The WORST customer service I have ever…
The WORST customer service I have ever received. 3 hours on the phone to FloGas to try and renew my gas contract. On the phone to 3 advisors, all with conflicting information regarding the available loyalty discount. Transferred from Customer Service, to Erin in Sales. Promised a call back yesterday (23rd) which didn't happen. Called again today, received the NI team and subsequently transfered to Jay back in Customer Services. I'm being told the 28% loyalty scheme is available to me one moment, and that it had expired the next. The delay on the call-back means I have supposedly missed the opportunity of 28% and can now only redeem 20%. My blood is boiling. All calls are recorded and I'm being passed around the team, waiting on a response, all whilst I'm at risk of being placed on a standard rate when my contract expires this Saturday. Jay informed me I should expect to receive a call by Monday (after my contract has expired!!). This is unacceptable, the ABSOLUTE WORST in customer service. "Loyalty"?! Where is it?!
September 24, 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon Phoebe,
UPDATE * Thanks Phoebe , I have your contact details now and one of my escalation team colleagues will investigate and reach out to you directly. Thanks for your patience while we resolve this for you. Gill *
Thank you for taking the time to share this, and I’m genuinely sorry to read about the experience you’ve had.
Spending three hours on the phone, being passed between teams and receiving conflicting information about the loyalty offer is simply not the experience we want any customer to have. More importantly, having been promised a call back that didn’t happen, I completely understand your frustration at then being told that the offer may no longer be available as a result of that delay.
I also appreciate how concerning it must be with your current contract due to expire this Saturday and without a clear resolution in place.
I’d really like us to review what has happened here, including the advice you were given and the missed call back, and make sure this is properly followed through rather than asking you to start the process again.
Please contact us with your account details and reference this review so we can identify the account and have the matter reviewed as a priority.
Again, I’m very sorry for the frustration and time this has caused you.
Kind regards,
Gill G
Customer Experience Team
Awful slow company to resolve anything…
Awful slow company to resolve anything or provide refunds for their errors. You will wait literal months for it to "process" and get nowhere.
September 1, 2026
Unprompted review
Reply from Flogas Ireland
Good morning EC,
Many thanks for taking the time to leave your feedback, and apologies for any confusion or frustration caused.
If you could send your account details to SocialEscalations@Flogas.ie, I will arrange for one of the team to review exactly what happened as a matter of priority and contact you directly.
Kind regards,
Gill G
Customer Experience Team
Prepay to Bill pay
Very smooth switch over from prepay to bill pay with flogas. Just received my first bill and am very happy. Keep up the good work 😄
August 31, 2026
Reply from Flogas Ireland
Hi Susan,
Thank you for the lovely feedback. It’s great to hear that your switch from prepay to bill pay went smoothly and that you’re happy with your first bill. We really appreciate you taking the time to share your experience with us. 😊
Kind regards,
Gill G
Customer Experience Team
The staff in Customer service were very helpful with my problem and persevered till it was sorted out
The staff in
September 18, 2026
Reply from Flogas Ireland
Hi Gerald,
Thank you for taking the time to leave us a review. I’m delighted to hear that our Customer Service team were able to help and, most importantly, stayed with the issue until everything was sorted for you. I’ll be sure to pass your kind feedback on to the team.
Kind regards,
Gill G
Customer Experience Team
Didn’t mind waiting online once I knew…
Didn’t mind waiting online once I knew exactly where I was in the Q when I finally got through the lady was more than helpful
September 17, 2026
Reply from Flogas Ireland
Hi Ann, thank you for your lovely feedback. We really appreciate your patience while waiting to speak with us, and I’m delighted to hear that the lady who helped you was so helpful. We’re working hard to make sure we get to all of our customers as quickly as possible while still giving everyone the time and support they need.
Thanks again for taking the time to leave us a review.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Good Afternoon
Thank you for the lovely feedback. We’re delighted to hear that you found the switch to Flogas quick and easy. We really appreciate you taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
Reviewed my electricity bills
Reviewed my electricity bills recently and after reviewing a few suppliers, decided to change to Flogas Ireland. Changing from my existing supplier was very easy and the communication from Flogas Ireland kept me informed of each step and made the transfer seamless.
September 22, 2026
Reply from Flogas Ireland
Hi Moira,
Thank you for the lovely review. We’re delighted to hear that switching to Flogas was straightforward and that our communication kept you informed throughout the process.
It’s great to have you with us, and we really appreciate you taking the time to share your experience.
Kind Regards
Gill G
Customer Experience Team
not too bad hope pickup phone more…
not too bad hope pickup phone more quicker
September 20, 2026
Unprompted review
Reply from Flogas Ireland
Hi Ivan,
Thank you for taking the time to leave your feedback. We’re glad your overall experience was positive, and we appreciate your comments regarding the time taken to answer your call.
We’re continuing to work on improving our response times and making it quicker and easier for customers to reach us.
Thanks for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
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