Super service, product and best price out there Really happy with service and price. Special thank you to Danielle for helping with special requests re delivery, with a friendly professional manne... See more
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Review summary
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Chris from sales was absolutely brilliant, from the initial inquiry to making the final payment. He was very patient in answering my many, many queries and regularly checked in at every step of the pr... See more
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we ordered the wrong flooring on line so we visited the showroom to sort a replacement and was looked after by Lily! she gave us all the information we needed as well as space for us to make our new c... See more
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When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... See more
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Company details
About Flooring365
Written by the company
Flooring 365 - Your Flooring Solution, 365 Days a Year
Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.
Our commitment is to provide an exceptional customer experience from start to finish. We offer:
- Extensive Product Range: Find the perfect style and grade for your home or commercial project.
- Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
- Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
- Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.
At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.
Choose with confidence. Choose Flooring 365.
Contact info
Unit 4 Crosland Moor Garage, Blackmoorfoot Road, HD4 5AQ, HUDDERSFIELD, United Kingdom
- 03330020175
- sales@flooring365.co.uk
- www.flooring365.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Professional and helpful
Danielle made the process very smooth and was able to help me out even though i made a mistake with the order.
March 30, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. Sorting things out quickly and keeping the process smooth is exactly what we aim for, especially when plans change.
The Flooring365 Team
Excellent product and service
Good communication from start to finish, product arrived within times allotted.
March 8, 2026
Reply from Flooring365
Thanks for your review. Clear communication and delivering within the expected timeframe are exactly what we aim for, so it’s good to see that reflected in your experience.
The Flooring365 Team
Customer service has been great
Customer service has been great. Starting off with a chat with Chris H who was so very helpful and knowledgeable. Danielle called to arrange delivery and was also very helpful and explained everything really nicely. My experience with the staff at Flooring 365 has been first class. Hopefully when the flooring arrives it will be just as excellent as these two members of staff.
March 30, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s great to know the team made the process clear and easy from the start. We’re confident the flooring will live up to the same standard once it arrives.
The Flooring365 Team
Thank you to Danielle for excellent…
Thank you to Danielle for excellent communication and quick delivery.
March 16, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. Clear communication and quick delivery are both key parts of what we do, so it’s good to know everything was handled just right.
The Flooring365 Team
The whole process of ordering flooring…
The whole process of ordering flooring was enhanced by Chris and Danielle who answered my questions promptly and ensured I had information I needed. I haven't taken receipt of my flooring yet but the process so far has been great.
March 25, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s good to know you’ve felt well supported and had the information you needed throughout the process so far. We hope everything continues just as smoothly once your flooring arrives.
The Flooring365 Team
You did as you promised
You did as you promised . Sent me a dampness l asked for . Thank you .
March 3, 2026
Reply from Flooring365
Thanks for your review. We’re pleased everything arrived as requested and that we could get the right sample out to you.
The Flooring365 Team
Very speedy delivery.
March 3, 2026
Reply from Flooring365
Thanks for your review. Quick delivery is exactly what we aim for, so it’s good to know everything arrived without delay.
The Flooring365 Team
Danielle in Customer services was…
Danielle in Customer services was amazing. She was so friendly and helpful. Arranged everything and explained everything so well. Would definitely rate Danielle very highly and recommend the company highly too. I have ordered from them several times and they have always been superb and deserve a 5 star rating!
March 24, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It means a lot to have customers come back to us time and again, and we’re pleased Danielle made everything simple and clear for you. We really appreciate the recommendation and your continued support.
The Flooring365 Team
Great customer service
When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a proforma so I could pay by bank transfer.
A few days later Danielle rang and arranged the delivery, very fast and efficient.
March 20, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s good to know the team was able to step in, get things sorted and make the ordering process easier for you. We’re pleased everything came together quickly from advice through to delivery.
The Flooring365 Team
Reply from Flooring365
Thanks for your review. It’s great to know you’re happy with the flooring and that everything was handled quickly. We appreciate the recommendation.
The Flooring365 Team
Having dealt with over 30 different…
Having dealt with over 30 different flooring suppliers in the last month these guys sorted a tricky problem. Very helpful and attentive staff , especially Danielle. Would highly recommend.
March 17, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It means a lot to know we could help get a tricky issue sorted and make things easier for you. We really appreciate the recommendation.
The Flooring365 Team
Arrived on time
Arrived on time, product as described and seems to be of excellent quality, installation was pretty straightforward.
I can't comment on longevity as I've just installed the floor but I have zero criticism of the product or service at this time
March 1, 2026
Reply from Flooring365
Thanks for your review. It’s good to know everything has met expectations so far, from the quality to the installation and service. We hope the flooring continues to perform just as well over time.
The Flooring365 Team
This company should be avoided
This company should be avoided. I ordered one pack of flooring. Shipping came up at £85 for a sub-£50 package. This seemed to be an error so I went onto chat to query it. I was told it was £85 due to the fact that even one box had to be shipped on a full pallet. The guy on chat then offered to put a price together and quoted £180 for shipping! He did not expIain that the online shipping price of £85 was an error. I'm not surprised! I naturally thought such craziness was a mistake and told him so. The chat ended. I was a little over a barrel on needing the flooring so reluctantly placed the order online with the online quoted £85 shipping, and the order was accepted and paid for. An hour later I received a call saying I needed to pay a further £95 shipping as that was the price quoted on chat, and was the minimum shipping price they could offer. When I called back and asked to speak to the owner his attitude was argumentative and insistent that because his chat agent quoted £180, that's what it was. 'Take it or leave it' in his words. No attempt to listen to the fact their online system must be wrong. Simply didn't care. Luckily I found another supplier who charged £45 for shipment. Delivery made perfectly. I have since read reviews and see I am not the only one getting a post-order call asking for an extra £95 on top of an already ridiculous £85 for a one-box shipment. Order at your peril! Or do what I did and find another supplier that is reasonable, sensible and not owned by a rude man with no customer consideration.
March 2, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. Our delivery charges are based on pallet distribution, even for smaller quantities, which is why a minimum delivery cost applies. The initial price shown online reflects a standard rate, but in some cases additional charges are required depending on the specifics of the order and location.
This was explained during your interaction with our team, and you were given the option to proceed or cancel. We appreciate your comments, though our pricing reflects the costs set by our delivery partners.
The Flooring365 Team
Danielle was such a lovely girl to deal…
Danielle was such a lovely girl to deal with organised my delivery no problem
March 18, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s great to know everything was sorted without any hassle and that you had a positive experience throughout.
The Flooring365 Team
Flooring 365
I have just finished speaking to Danielle from flooring 365 and she was very helpful and a pleasure to do business with very happy with the customer service and will purchasing again when needed
March 13, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. We’re pleased to hear Danielle was able to help and make the process straightforward. We appreciate your kind words and look forward to helping again when you next need flooring.
The Flooring365 Team
Purchased 50m2 of flooring and was…
Purchased 50m2 of flooring and was happy with the product.
Ordered 10% over to allow for wastage and had 3-4 metres left. Decided it would work well in a small utility room and wanted to order 2-3 more packs to complete this additional project. They expected, and would only sell me the remaining 11 they had in stock as a job lot, they wouldn’t sell me the three packs I needed. Poor customer service and zero value for prospective returning customer, certainly won’t be purchasing from them ever again
March 11, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. As this product was an end-of-line item, there were only 11 packs left in stock. Selling just a few packs would have left an amount that wouldn’t be enough for another customer to complete a room, which unfortunately makes the remaining packs very difficult to sell. For that reason, the final stock had to be sold together as a single lot.
The Flooring365 Team
Danielle provided excellent service…
Danielle provided excellent service throughout our order. She arranged a faster delivery by dispatching the first available batch of flooring immediately and then sending the remaining items afterwards. Her communication was quick and clear, and she was always polite and professional. As a construction company working to tight schedules, we really appreciate the effort she made to help keep our project moving. Great service and much appreciated.
March 11, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s great to know Danielle was able to help keep things moving for your project. We understand how important timing is in construction, so making sure orders are organised and communicated clearly is always a priority.
The Flooring365 Team
Excellent service
Frankly - excellent as always. Within 10 minutes of placing the order Danielle gave me a call to confirm everything. By the end of the call, it was confirmed that the stock was correct and the delivery time and day was finalised. Moments after the call, I received an email confirming all. 5 stars all the way.
March 10, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. It’s always good to hear when everything is confirmed quickly and clearly after placing an order. We appreciate your continued support.
The Flooring365 Team
Very quick response once order placed
Very quick response once order placed. Clear explanation of delivery process.
March 10, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. Quick follow-up and clear delivery information are an important part of the ordering process, so it’s good to know everything was explained clearly.
The Flooring365 Team
Thoroughly updated
Danielle contacted myself, explaining about my delivery and what to expect, very friendly and informative.
March 10, 2026
Unprompted review
Reply from Flooring365
Thanks for your review. Keeping customers informed about their delivery is an important part of the process, so it’s good to know Danielle provided clear and helpful updates.
The Flooring365 Team
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