Floors Direct Reviews 

Unfortunately the first laminate I chose wasn't in stock so had to change, it was quick delivery, phone call communication was good but email to change order wasn't the best. Laminate is good but a good few were chipped, still able to use but couldn't be checked until opened as they were in between the good laminate

Good special offer price, in stock and shipped quickly. More than happy!

They sent the wrong floor. What I received wasn't even available on the website. More like clearing out their old stock. I ordered lught Oak effect, what I got was grey oak. Not helpful customer service.

Great price for flooring . Kept up to date with delivery. Excellent to do business with

They were great to deal with after another provider royally messed up our order and subsequently the job/timeframe.
These guys went the extra mile, got the stock in overnight and out for delivery the next day to make sure I could keep the fitting appointment.
Were on the end of the phone to help recommend and advise on products and were over £200 cheaper too!!!! Bonus!
The

This company has been exceptional in their advice and swift delivery. I knew the flooring I needed and underlay and their price was the best I had found. I was worried that it would not compare with the quotes I had! Trust me this was as described.
Free delivery from Birmingham to Essex was a real bonus. Well done Floors Direct.

My partner and I saw a really nice laminate elsewhere and it was extremely expensive. I have searched on the internet and found exactly the same brand and model much more cheaper on floorsdirect. I wanted to make sure that was the one I really wanted and ordered a sample. Sample arrived in 2 days and that was the one! I have ordered 13 packs. Delivery was exactly on the day they stated. The quality of the laminate is amazing. Even the fitter asked me where I bought them from. I was extremely lucky with the price, delivery and the quality. Strongly recommend.

No issues at all, the delivery driver was a credit to the company great service. I would use again.

Found the customer service really helpful, delivery in time, need to be aware it’s kerbside only drop but they state this, love the floor and great price

Shocking service. 4 damaged boxes delivered (id ordered 39 boxes) sent photo right away of damaged boxes asking for them to take away the damaged boxes and replace with new boxes. I am in no way trying to bag 4 boxes for free of trust what yous are thinking? I just want damage free flooring for my house. I’ve called and emailed to be told well you can use damaged flooring which is absolutely pathetic customer service did I pay for damaged flooring no? I paid full price for the flooring i wanted. Our joiner has stated be wont use damaged flooring which is totally understandable. I’m really struggling to see the issue in replacing the 4 damaged boxes 🤷🏼‍♀️.

Basic customer service would be to replace what’s damaged no? The damaged pics were sent straight from delivery still on the pallet where you can see the damaged boxes and the planks damaged inside. I get accidents happen etc but the obvious think here would be to replace the 4 damaged boxes
When i sent in the pics two weeks ago instead of all this email back and forth and still not any further ahead.

Customer service is shocking

Got issue with 4 boxes of flooring that have arrived damaged

We kindly asked to replace and collect there 4 damaged boxes to be told you can still use some the boxes etc.

Called to speak to them and they said why are you calling me just speak by email . Avoid this place!

Delivery was kerbside and I was unable to take delivery of this item because of a recovery from a broken patella.

The customer services was appalling to say the least with them coming on the phone shouting at me.

wouldn't touch them with a barge pole.

Good deal! Properly delivery!

Good quality floor, excellent price and delivered quickly. No complaints!

Ordered a sample from this company and spoke to someone on the phone to say that I needed it urgently as I was travelling to Australia and wanted to see it before I left so my husband could lay the floor while I was away. Assured that it would be with me in plenty of time. Didn’t arrive until after I left a few days later. Bought somewhere else instead!!

I recently used Floor Direct's services to replace carpet with laminate flooring and had a great experience. Everyone I interacted with in the process was courteous and professional, the work was done quickly within a day to a high standard of quality, and I received a good price on the cost of materials.

A Great price and great quality. The delivery was made on time with no problems. No hesitation in recommending Floors Direct.

Great service and product.
It arrived quickly and without any problems. The flooring looks great and was easy to put together. I highly recommend Floors Direct to anyone looking for laminate flooring a great price.

I went with Floors Direct because of price and past reviews. Not disappointed as service was excellent. Very impressed with the speed of delivery and communication. Bought Villa Atlas Oak Nature which was a doddle to lay and hardly any wastage (mainly down to me cutting a board wrong!). Shall be ordering more for the next room.

The sales and service team are fantastic and take customer care very seriously, great communication as well, will certainly use them for our future business.