Floors Direct Reviews 

848
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered white oak and dark high gloss flooring (12mm) and after laying it i was super impressed, quality and shine was stunning, really improved the house throughout. Delivery on time also, thankyou.... See more

Rated 2 out of 5 stars

Easy delivery, but terrible after sales. Found a fault in at least 3 out of 5 planks in all boxes. Sent email with photos, laid floor but cut planks to avoid faults showing. Now I'm struggling to get... See more

Rated 4 out of 5 stars

Nice flooring and Colour was very true to the images on the website. Delivery a bit wonky but that’s because the courier employs drivers who can’t work basic map technology. Very happy overall and gre... See more

Rated 5 out of 5 stars

Floor looks lovely just a bit hard to lay as the ends dont click together very well have to use an offcut and hammer each time. Delivered on time, had to email to find out if still that day for deliv... See more

Company details

  1. Flooring Contractor

Information provided by various external sources

Established 2008. Floors direct is one of UK's largest nationwide flooring supplier dedicated in delivering high quality, reliable and affordably cheap laminate flooring, luxury vinyl tiles and wood flooring direct to your doorstep.


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You should know

4.3

Excellent

TrustScore 4.5 out of 5

848 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(848)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Easy to deal with, very fast delivery and great products, quality finish. As an added bonus I bought at a good time with almost 1/3 off so especially pleased!
Highly recommended

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Flooring looks amazing

Flooring looks amazing. Easy transaction and reasonably priced (the only negative was the delivery driver who dumped the flooring) so much so we have just received more samples for the next room.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

No flooring delivered - poor communication

Received an email to review.. which is hard as I don't have the flooring (no one knows where it was delivered or who signed for it) and the communication is as slow as a dead tortoise.

Apparently our flooring was delivered at 10:30 two days ago, the delivery driver must be a ghost as they (and the flooring) are invisible on our x7 CCTV cameras at the office.

This situation is more frustrating as the fitter is due to start un under one hour - which we've already paid £230 for.

Honestly stumped at this!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I expected

Exactly what I expected, was worried at first because of the bad reviews but most of those are to do with delivery. To be fair, it does say curbside delivery on a pallet so I expected nothing less than going out to break down the pallet myself. Floor is great and much cheaper than everywhere else.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent service, prompt delivery, floor was way better than expected, really great quality, no hesitation recommending them

December 22, 2024
Unprompted review
Rated 3 out of 5 stars

Good product bad delivery

The product quality is good but if you are old or someone with a back problem, please do not buy from them. They will deliver the product and dump them on a pavement far from the front door. You will have to carry it inside by yourself as the driver "is not allowed to touch it".

December 11, 2024
Unprompted review
Rated 3 out of 5 stars

Poor delivery service.

When they delivered flooring, driver unwilling to help and just dropped the pallet into the road and drove off, leaving us with the damaged pallet to try and dispose of. Very unprofessional. Whilst product is very good, the same cannot be said about the delivey driver/service.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

I ordered laminate from them, I’m so happy with the quality and colour of the laminate. It got delivered really fast too considering it’s Christmas. They are happy to reply if you have any problems and I’d 100% recommend. It was also a really great deal. The laminate I wanted had been quoted to me at insane prices. Really happy, thankyou!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Wooden floor

Excellent product and a great price quick delivery fast and efficient.

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Staff were really helpful and knowledgable. Delivery was easy to arrange to suit my needs.fantastic services and reasonable pricing. Thank you Floors Direct

November 23, 2024
Unprompted review
Rated 3 out of 5 stars

Very helpful on the phone

Very helpful on the phone but already 2 delivery dates missed so I have had to put the fitter off twice, is my floor going to come in the 3rd attempt? If it does will I be able to get my fitter back?
Who knows

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant staff

Good to be able to collect rather than waiting in for delivery. Pleasant staff and smooth transaction.

October 8, 2024
Unprompted review

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