Ordered white oak and dark high gloss flooring (12mm) and after laying it i was super impressed, quality and shine was stunning, really improved the house throughout. Delivery on time also, thankyou.... See more
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Easy delivery, but terrible after sales. Found a fault in at least 3 out of 5 planks in all boxes. Sent email with photos, laid floor but cut planks to avoid faults showing. Now I'm struggling to get... See more
Nice flooring and Colour was very true to the images on the website. Delivery a bit wonky but that’s because the courier employs drivers who can’t work basic map technology. Very happy overall and gre... See more
Floor looks lovely just a bit hard to lay as the ends dont click together very well have to use an offcut and hammer each time. Delivered on time, had to email to find out if still that day for deliv... See more
Company details
Information provided by various external sources
Established 2008. Floors direct is one of UK's largest nationwide flooring supplier dedicated in delivering high quality, reliable and affordably cheap laminate flooring, luxury vinyl tiles and wood flooring direct to your doorstep.
Contact info
79 Tyburn Road, B24 8NP, Birmingham, United Kingdom
- 0121 328 5391
- sales@floorsdirectltd.co.uk
- www.floorsdirectltd.co.uk
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very good experience
Easy to deal with, very fast delivery and great products, quality finish. As an added bonus I bought at a good time with almost 1/3 off so especially pleased!
Highly recommended
Flooring looks amazing
Flooring looks amazing. Easy transaction and reasonably priced (the only negative was the delivery driver who dumped the flooring) so much so we have just received more samples for the next room.
No flooring delivered - poor communication
Received an email to review.. which is hard as I don't have the flooring (no one knows where it was delivered or who signed for it) and the communication is as slow as a dead tortoise.
Apparently our flooring was delivered at 10:30 two days ago, the delivery driver must be a ghost as they (and the flooring) are invisible on our x7 CCTV cameras at the office.
This situation is more frustrating as the fitter is due to start un under one hour - which we've already paid £230 for.
Honestly stumped at this!
Exactly what I expected
Exactly what I expected, was worried at first because of the bad reviews but most of those are to do with delivery. To be fair, it does say curbside delivery on a pallet so I expected nothing less than going out to break down the pallet myself. Floor is great and much cheaper than everywhere else.
Excellent all round
Excellent service, prompt delivery, floor was way better than expected, really great quality, no hesitation recommending them
Faultless
Fast and professional service and the flooring is amazing.
Very very happy
Good product bad delivery
The product quality is good but if you are old or someone with a back problem, please do not buy from them. They will deliver the product and dump them on a pavement far from the front door. You will have to carry it inside by yourself as the driver "is not allowed to touch it".
Poor delivery service.
When they delivered flooring, driver unwilling to help and just dropped the pallet into the road and drove off, leaving us with the damaged pallet to try and dispose of. Very unprofessional. Whilst product is very good, the same cannot be said about the delivey driver/service.
Would recommend
I ordered laminate from them, I’m so happy with the quality and colour of the laminate. It got delivered really fast too considering it’s Christmas. They are happy to reply if you have any problems and I’d 100% recommend. It was also a really great deal. The laminate I wanted had been quoted to me at insane prices. Really happy, thankyou!
Laminate gloss flooring…
Good quality products,helpful efficient staff and prompt delivery.
Reccomend highly.
Wooden floor
Excellent product and a great price quick delivery fast and efficient.
Brilliant service
Staff were really helpful and knowledgable. Delivery was easy to arrange to suit my needs.fantastic services and reasonable pricing. Thank you Floors Direct
Great product
Great product, great service. Well packed for delivery, will use them again.
Good communication and service
Good communication and service, happy with the product and prices.
Great workmanship love the quality of…
Great workmanship love the quality of flooring looks better than we expected
Solid oak flooring
I have used Floors Direct a few times now and the experience has always been top class
Very helpful on the phone
Very helpful on the phone but already 2 delivery dates missed so I have had to put the fitter off twice, is my floor going to come in the 3rd attempt? If it does will I be able to get my fitter back?
Who knows
Good choice and simple way to order…
Good choice and simple way to order wood flooring online, some of the pieces were warped but had enough to complete the floor with an extra 10% as advised by seller
Floor is absolutely amazing and the…
Floor is absolutely amazing and the customer service was first class.
Pleasant staff
Good to be able to collect rather than waiting in for delivery. Pleasant staff and smooth transaction.
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