Flormiss Reviews 

Absolutely appalling.
I also wish I had read the reviews before purchasing!
It was nearly two weeks before receiving my sequenced dress turned inside out rolled up into a ball in a zip lock plastic bag!!
No Branded tags…I would never have bought it if it was in a store.
I contacted them, they had the nerve to ask me for photos of the dress which I did…they had no intention in offering me a full refund, they replied back with two options with no mention of any refund.
Why would I want a gift card.
Contact your Fraudulent Team through your Bank or Credit Card company.
I am so annoyed….Lesson learned…Read Reviews before ordering.
£96.00 in total!

Don't buy from this store; it's offensive and should be taken down. Unfortunately, I didn't read the reviews before buying a dress. I find it unbelievable that you can't return it if it doesn't fit. No store works this way. I understand that if you make a custom dress, it's my fault, but if you buy one using the standard size chart, it's not my fault. These are dresses they already have in the store; they don't make them on the spot. So they force you to keep them. If they don't fit, what am I supposed to do with them? It's a complete rip-off. I don't need any discount for next time because there won't be a next time. If this website says UK, it's supposed to be in the UK, so why does it now say the return shipping is to China? I DO NOT RECOMMEND IT, NOR WOULD I RECOMMEND IT, SINCE THE DRESSES DON'T MEET STANDARDS, AND THE FABRIC IS HORRIBLE. IT'S A COMPLETE RIP-OFF.

Customer service was good. Delivered my dress, ordered 20 I am a 16/18 the size of the dress was a 12. So upset that I trusted this company. Don’t order from people.

Do not purchase from this company. I am so upset that I did not read the reviews before I made my purchase. I am currently in the process of trying to return a dress that I no longer need. The quality was just ok but the dress just wasn't very flattering on me. I simply changed my mind (which I have the right to do) and it's been alot of back-and-forth emails just to get the return label/address. They have offered store credits which I do not want because I will never purchase from this place again. In addition to a 15% restocking fee, I am going to have to pay a ridiculous rate for shipping. I know the dress did not ship from China. It's just a way to force people into a store credit so they don't have to offer a refund. While they say the dress is made to order (and I did not get a custom size), the return process is a complete scam and fraudulent. At this point, I am so pissed with this company, I will pay the cost for shipping because I will not give them the satisfaction of taking the store credits that they offer. I feel validated in sharing my story and encouraging people to not buy from this company. I will post this review on all sites to get the word out. Companies like this need to be shut down.

Flormiss the onine dress store is a scam, scam, scam.
Poor quality, cheap fabric and forget about returning anything. They are in China even thought their website looks like they are in USA, Canada and UK. They will only refund you 40% of item and charge restocking and cleaning fee(?). And to ship to China would cost aprox $65. So net/net you loose money, time and will get frustrated. Stay away from them.

I ordered an evening dress size UK18. It was at least 3 sizes too small and the embellishments were shoddily attached, stitched on with white cotton on a navy chiffon dress!
I could not get a full refund. They offered to send more material for me to get the dress properly tailored!

Do not order from this site, they charge a shipping fee sending out your item from what we believe is an UK website , but if you try to return anything, you do not get your full refund, they try to go through all options first to not give you your money, the dress was not true to size, i ordered a size 16 but it was more like a size 10, and they charge you shipping fee to send back to CHina!!!! But they dont tell you that until you have to return items.

They advertise as a UK company, but when I asked for a refund I was told to send the item back to China at my own expense. After paying costly international shipping, they still insisted on “inspection” before refunding. The whole process was stressful, expensive, and completely unfair.

This is misleading and unacceptable trading practice. UK customers should be protected under UK law, but Flormiss seems to operate in a way that avoids those responsibilities.

I hope authorities step in so other people aren’t misled or treated this way.

Very Disappointed – Dress Not Made to My Measurements, No Refund

I ordered a custom-made dress from Flormiss for my daughter’s wedding and provided my exact body measurements. When the dress arrived, the waist was about 6 cm wider than what I submitted, making it far too loose and unwearable.

I immediately contacted customer service, sent photos as proof, and explained the issue. Instead of accepting responsibility, they blamed my tape measure and later admitted there can be “manual measurement error.” Despite this, they refused to accept a return or issue a full refund, only offering me 10% and then 20% “compensation.”

As a result, I had to buy another dress at the last minute before travelling abroad for the wedding — causing stress, extra expense, and huge disappointment.

Their “custom order, no return” policy is being used to avoid responsibility even when the dress is not made to the specifications given. This is unacceptable.

I do not recommend ordering from Flormiss, especially if you are relying on their custom sizing. Be very careful — if the dress is wrong, you may be left with no proper solution.

Thank you for responding here. I already provided my order number (FLK250720152520925) and full details directly to your customer service team, along with photos proving the dress was not made to the measurements I submitted. Despite this, I was only offered 10% and later 20% compensation, with no proper refund or return option.

I had to purchase another dress last minute for my daughter’s wedding. It is very disappointing that the issue has not been resolved privately, and now you are asking again for the order number in public.

Absolutely awful!!
Dress looked nothing like their advertisement. I feel disgusted that I could be so ripped off!! Fabric was very poor quality and the bodice was completely shapeless it had no structure to it at all. The dress was unwearable. Not the dress they were advertising and this needs to be stopped so others don’t get ripped off too.

Be careful!!!! I ordered formal dress for my daughter from the uk website but turns out that they are based in China. When you order and you agree to terms and conditions you agree to pay taxes and duties for imported goods. I paid £35 for dress and than I had to pay £40 on taxes!!!
Avoid scammers and read terms and conditions.

Absolutely horrendous . My mum ordered a dress ( was too tight for her) they wanted pictures of my mum in the dress to prove it was too tight. They have no intentions of giving a refund . Avoid this company at all cost !
Disgusting customer service

The item ordered turned out to be unsuitable, and as they stated on the website it could be returned. I assumed it would be to somewhere in Britain as it was ordered from a British website. Customer service was in China they made it really difficult to return the dress. However I insisted on returning the dress. Once they gave me return instructions I followed their instructions exactly, and paid over £30 for postage. Now, 4 months later the parcel has been returned to me unopened and I am considerably out of pocket. Had i known it was a company based in China I would never have ordered. But the website was a co.uk. I would not recommend anyone deal with this company, clearly they are out to deceive.

Ordered a dress to be custome fit thought all was well as the site says UK based to find out that’s it’s actually been made in china. The dress I ordered was absolutely huge not my measurements and the slit that was ment to come down from the thigh but it started below my knee and not even inline so it looks absolutely hideous..

I ordered two wedding dresses from this website, but unfortunately, the quality did not meet my expectations. The material felt very cheap, and the second dress didn’t fit properly. I attempted to initiate a return, but the company initially refused to honor their return policy. It wasn’t until I followed up multiple times that they agreed to a partial refund.

However, when I went to return the dresses, the shipping cost exceeded \$100. The return address provided was unclear, and even the postal workers had difficulty understanding where the package needed to go. I wasn’t confident the dresses would reach the correct destination, and I didn’t want to risk losing even more money.

The merchant later contacted me asking if I would reverse the chargeback but still didn’t offer any clear guidance on how to return the items. Overall, the entire process was confusing and frustrating. I would not recommend shopping with this company.

Would not recommend, save your £!

Please save your money and the aggro and use a different website for your dresses. The items are shipped from China without any paperwork so the customer service team and verify what you were sent, nor do they actually care. I received the totally wrong size (2 sizes too small) and they stated that they have varying differences in their size chart and they refused to help me. To return the item, you have to pay for the postage back to China and then they only will give you 85% back whilst they 'clean' the item.

So in short, the size chart is not worth the paper it's printed on and you cannot go by it, unless you are flexible on the sizing of the dress and could potentially fit into a number of sizes use another company. It is a shame as the dress itself was lovely and seemed good quality but the outright frustrating and somewhat rude customer service make it not worth it.

Purchased a prom dress, on trying on the dress we immediately found FAULTS, contacted Flormiss. They asked for pictures of parcel before opening which we had, proof of FAULTS also provided. Even though we have all the evidence of POOR QUALITY TAILORING they refused to refund and shift the blame to us. VERY DISHONEST CUSTOMER SERVICE

IF YOU DO PURCHASE THEN DOCUMENT IMMEDIATELY ON OPENING AND PAY BY CREDIT CARD FOR A REFUND PROTECTION........

If I could rate 0 stars I would. This company is a dropshipping scam, the pictures are very misleading to what you order, they are apparently not afraid of consumer right laws in the UK. They will be in a for a big surprise when I take them to court. They try to negotiate complaints and refunds by offering 10% back from dresses worth over £100? They absolutely refuse refunds and try to say that paying for shipping will result in higher costs, all the while using made up reasonings for deducting expenses like “sanitising the dress”? When I gave explicitly said the dress has not been worn. Also on their returns section it states “dress should be returned unwashed”. Their dresses also have a funny smell to them and the stitching is far from perfect. The fact that they force you to have to get in touch with them before you can return items is definitely against the consumer rights act as they have purposefully made it difficult to do so and not easily accessible. Me and my partner will be taking this company to court, we can see from other reviews how they have treated consumers and they are definitely in breach of the law.

DO NOT ORDER FROM THIS COMPANY.
The dress i recieved was nothing like the photo advertising it. The quality was very very poor. Dress was awful. They do not give refunds. Stay well away from them.

Please do not purchase from this scam company.The quality is rubbish,daughters dress broke almost instantly for trying ot on for prom contacted Flormiss they will not action a refund there communication is really poor and seem to only email back during the night.This company is a scam!! Don't waste your money.
Flormiss replied to my review stating they have sent a email to meet my satisfactory needs? This had not been met nor any email stating this.ao yet again pure garbage from a scam!! Website do not waste your money