Guys this is scammer website! We ordered the „prom dress” advertised as completely different! This is what we received cheap small grey dress! Absolutely awful quality looks like 20£ dress ! And we pa... See more
Company replied
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See what reviewers are saying
I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the... See more
Company replied
It’s hard to know if a fancy dress will fit or look right on you until you try it on and their dress looked differently than the picture and was way off the mark with the fit. The return policy assure... See more
Definitely read the fine print on the return policy! Even if dress is defective and incorrectly sized, they will not accept returns. Poor customer service is not at all worth the cheap dresses (poor q... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United Kingdom
- service@trailforgegear.co.uk
- www.flormiss.co.uk
1.5
Bad
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from the company
Do not buy from this company, the quality of the dress is really poor - absolutely dissatisfied with the product.
DO NOT BUY from this company. Customer service team are slow to respond and are avoiding answering my question on how to refund the item. Shocking response and unacceptable - my daughter is in tears as it’s for an important event and we havent got the time or money to buy again!
I demand a refund asap!
March 26, 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations and want you to know we take this very seriously as we continuously improve our products and services. We've proposed a new solution and hope this will resolve the matter to your satisfaction.
Best Regards
Flormiss Uk Service Team
Will NEVER buy from Florniss again
The dress I received looked lovely and I was really pleased with it but after only a couple of hours wear it had frayed along the seam and the material was all pulled and marked. It was worn for a formal for a few hours one evening and now can never be worn again. It looks so scruffy. The customer service is awful, when I reached out they were uninterested but after several emails offered a small credit for a future purchase! As if I will ever buy from this company again, the credit would just cover delivery and I have learned from this experience. I will not be buying from this company again!
March 6, 2025
Unprompted review
Reply from Flormiss
Dear Andrea,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the quality of the dress and the unsatisfactory shopping experience. Please rest assured that we are continuously working to improve the quality of our products and enhance the overall shopping experience for our customers.
Although this order has exceeded the 14-day return period, we are more than willing to work with you to resolve this issue. We value your feedback and would like to offer a solution that addresses your concerns. Please let us know how we can assist you further, and we will do our best to ensure this matter is resolved to your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Flormiss Uk Service Team
False advertising!!!
False advertising!!!! At no point in this customer journey is it specified that you are buying Tailor-made dresses that you will be charged for and not fully refunded if you want to return. I am completely livid as when I realised this I tried to cancel my order and now I have a battle to try and get my money back - do not place an order with this company!!!!
March 14, 2025
Unprompted review
Reply from Flormiss
Dear Almee,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We would like to clarify the situation regarding this matter.
Firstly, concerning the order cancellation, these dresses were shipped on March 4th, and your cancellation request was sent via email on March 5th. According to our cancellation policy, once the item has been shipped, the order cannot be canceled.
https://www.flormiss.co.uk/return-policy.html
• Once your order has been shipped, it can no longer be canceled.
Secondly, regarding the custom-made dress, we have clearly stated in the 'Shipping Info' section of the product page that the dress is custom-made, and our return policy is also clearly outlined on our website (https://www.flormiss.co.uk/return-policy.html).
• When returning goods, we will charge a 15% restocking fee for Dresses.
• Original shipping fee & return shipping fee will not be refunded.
Nevertheless, we highly value your feedback and will further optimize our refund policy to enhance the customer experience.
Currently, we have provided you with a new solution, and we kindly ask you to contact us as soon as possible so we can resolve this matter properly.
Thank you for your understanding and cooperation.
Best Regards
Flormiss Uk Service Team
No color difference
The color is exactly like the pictures, which is great! Though I think it's maybe just a tiny bit less vibrant in person - but still, I like it!
March 11, 2025
Reply from Flormiss
Dear Mia,
Thank you so much for taking time for the feedback, we are glad to learn you like the dress.
We will continue to work hard to improve the quality of our dresses and services.
Best Regards
Flormiss Service Team
Absolutely terrible
Incredibly disappointed, does not look like the image online at all. I got custom so I got to choose my own measurements, which were inaccurate and terrible when it arrived. The dress was poorly made and not like the picture - also looked cheap. I payed more for custom and now I cant return the dress I payed a lot of money for when it looks awful and doesn’t fit me right because of how carelessly it’s made. Bits of fabric also hanging out. Do not buy from this site.
March 11, 2025
Unprompted review
Reply from Flormiss
Dear,
It's clear that we failed to meet your expectations in several aspects, from the inaccurate measurements to the poor quality of the dress construction. We understand how frustrating it must be to have paid a premium for a custom item that not only doesn't fit properly but also looks nothing like the online image and appears cheap.
We sincerely apologize for the inconvenience caused by the inability to return the dress. We would like to review your case further to see if there is any way we can make this right for you. Please provide us with your order details so that our customer service team can investigate and potentially offer a solution.
We are committed to improving our processes to prevent such issues from happening again.
Once again, we apologize for this negative experience and hope that you will give us the opportunity to make amends.
Best regards,
Flormiss Service Team
I just placed a order with you
I just placed a order with you. I received no email to confirm my order here ky order number FLS250302210805522 please advise the status of my dress
March 2, 2025
Unprompted review
Reply from Flormiss
Dear Shenita,
Thank you for taking the time to leave us a review.
We received your order and sent a confirmation email, which may have gone to your spam folder. The order has been canceled and we’ve issued a full refund.
Thank you for sharing your feedback with us.
Best Regards
Flormiss Service Team
Avoid!!!!!
Ordered a prom dress for my daughter what has arrived looks nothing like the picture advertised it’s cheap looking and not fit for purpose, I wish to return it and I’m having endless problems I spent £115 and they’re trying to offer me 15% refund or 30% discount of another purchase when all I want is my money back
February 28, 2025
Unprompted review
Reply from Flormiss
Hi Karen,
Thank you for bringing this matter to our attention. We are deeply sorry to hear about the disappointment with the prom dress you ordered for your daughter. We understand how important this occasion is, and it is unacceptable that the dress did not match the advertised picture or meet your expectations in terms of quality.
We sincerely apologize for the inconvenience caused by the return process and the unsatisfactory resolution initially offered. Please know that we are committed to continuously improving the quality of our products and services to ensure a better experience for our customers.
To resolve this issue promptly, please contact us as soon as possible. We will ensure you receive a satisfactory resolution and work to make this right for you.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Flormiss Service Team
Do not buy from this company it’s not a…
Do not buy from this company it’s not a uk company! I’d give zero stars if I could . It’s not suitable my daughter doesn’t like it , simple as that ? Why can’t return . I’ve to send pics etc …. Why . This is the email I received
Hi,
Thank you for bringing this to our attention regarding the issue on the products you received. We sincerely apologize for any inconvenience may caused.
We reserve the right not to accept the returns without prior approval from our Customer Service. No accept returns to the address on the package.
In order to further confirm the specific problem, may I ask for the following photos? (Skip if photos have been sent):
1.Photos of the products clearly showing the issues mentioned (must be provided).
2.Photos of clear plastic bags with stickers.
3.Photos of the package with the shipping label visible.
If there is a size issue, to better understand the issue and to improve our service, may I have your pictures with your actual measurements of bust, waist, hips and height with measuring tape on? Please wear tight clothing while measuring yourself. We will promptly investigate and work towards finding a satisfactory solution for you.
We apologize again for the inconvenience caused and appreciate your cooperation in this process.
January 25, 2025
Unprompted review
Reply from Flormiss
Dear Kerry,
Thank you for reaching out and sharing your feedback. We're sorry to hear that the item you purchased is not suitable and that your daughter doesn't like it. We always strive to provide products that meet our customers’ expectations, and we regret that this was not the case.
Regarding the return policy, we understand your frustration. Our process requires photos to help us better understand the issue and ensure that we assist you appropriately. We sincerely apologize if this has caused any inconvenience, and we’re here to help you through the process.
Meanwhile we are committed to improving our return process to provide you with a better shopping experience.
If you would like to proceed with a return or have further questions, please don’t hesitate to let us know, and we will do our best to resolve the issue as quickly as possible.
Best regards,
Flormiss Service Team
It should be -10
It should be -10 . What a terrible company to deal with. Dress ordered because of the co.uk part of company name, but wished I realised they were based in china. The dress was too big on the bust and small on the hips and waist. Not in anyway suitable. I have tried to deal with customer service, but got nothing but you cannot return dress etc after asking several times got a return address but they will not give a full refund, I have now put it in the hands of the bank for charge back . The parcel has been returned to them. PLEASE DO NOT DEAL WITH THIS COMPANY
February 18, 2025
Unprompted review
Reply from Flormiss
Dear Sally,
Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you’ve experienced. We strive to provide high-quality products and excellent customer service, and it’s clear we fell short in your case.
Regarding the sizing issues, we understand how disappointing it can be when a dress doesn’t fit as expected. We typically provide detailed size charts to help customers choose the right fit, but we acknowledge that this doesn’t always guarantee a perfect fit, and we regret that this was your experience.We will continue to improve and refine our sizing standards to ensure greater accuracy and consistency, providing you with a better shopping experience.
Regarding the return process, as stated in our return policy, a storage fee will be deducted from the refund.
https://www.flormiss.co.uk/return-policy.html
When returning goods, we will charge a 15% restocking fee for Dresses.
• Original shipping fee & return shipping fee will not be refunded.
We have already provided you with a solution, but if you are not satisfied with it, please feel free to continue discussing with us. We will do our best to ensure you receive a satisfactory response.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
Best Regards
Flormiss Service Team
If I could give 0 stars I would…
If I could give 0 stars I would terrible company to deal with. They are not a UK based company but based in China the postage is expensive. The dresses were delivered and none of the sizes were close to the uk sizes ordered basically all were 2 sizes at least to small. Getting a refund was impossible and the return postage was £120. Ended up claiming money back through the bank. Would recommend steering well clear.
February 17, 2025
Unprompted review
Reply from Flormiss
Hi，
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
Regrettably, we are unable to identify your order information.
Please contact us at your earliest convenience, and we will make every effort to provide you with a satisfactory solution.
Best Regards
Flormiss Service Team
Mis-sold
Mis-sold. DO NOT BUY.
Bought two dresses which not only came after the event they were meant for, but did not fit as described. Asked for a return address and instead was told to send pictures of my bust and waist and height to prove it does not fit.
I wish I read the reviews here before buying the dresses but I will say, if you still want to buy it, please purchase it through PayPal, so at least you get a mediator when you want to return it. I can only imagine how frustrating it is when your only means of contact is a representative from this company.
February 7, 2025
Unprompted review
Reply from Flormiss
Dear Cynthia，
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We’ve checked the order and can confirm it was delivered on February 4th, within the agreed-upon timeframe. Regarding the request for photos, this is part of our return process. However, we are working on optimizing the return process moving forward.
If you have any after-sales concerns, please feel free to contact our customer service team at service@flormiss.co.uk. We will promptly assist you and ensure your issue is resolved efficiently.
We highly value your concern and are eager to resolve it as quickly as possible. Please reach out to us at your earliest convenience, and we will do our utmost to provide you with a satisfactory solution. We kindly ask for the opportunity to address this matter properly.
Thank you for your understanding and support!
Best regards,
Flormiss Customer Service Representative
Do Not buy from this company in fact…
Do Not buy from this company in fact has anyone got a contact NUMBER FOR THE UK Flormiss
If I don’t not receive a returns label and my full money back I am taking this to court
They offered me. 3 ridiculous offers
None to return this dress paid by them and my full money back
PLEASE FOLKS DO NOT BUY FROM THIS COMPANY
NEGATIVE NEGATIVE NEGATIVE
BUT I WILL FIGHT THIS CASE
A DRESS ORDERED NOT THE DRESS THEY ADVERTISED
MIS- SELLING IS LAW BREAKING
Ordered 7th January received 28th January
January 28, 2025
Unprompted review
Reply from Flormiss
Hi deirdre,
We sincerely apologize for any inconvenience this experience has caused you. We deeply regret the delay in responding to your email. Upon thorough reflection, we have implemented specific improvement measures and will make every effort to enhance our efficiency in the future.
At present, our team has provided you with a solution. Please check your email, and feel free to reach out to us if you have any questions or require further discussion.
We truly appreciate your patience and support. Rest assured that we will handle this matter fairly and responsibly, striving to provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience caused and look forward to continuing to serve you with the best possible experience.
Best Regards
Flormiss Service Team
Do not buy from this company
Do not buy from this company. They are terrible to deal with. They, after several requests, have still not provided me with a full return address. Ther are in China and the cost to return the item is approx £30! They are refusing to give a full refund. I feel like I've been scammed to be honest.
Their customer service is almost non existent. It has been a completely stressful experience from start to finish.
Please think twice before ordering from them
February 1, 2025
Unprompted review
Reply from Flormiss
Dear Sandra,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve. We strive to provide prompt and helpful customer service, and we regret that we did not meet your expectations in this instance.
Please rest assured that we take all concerns seriously. We have already provided you with a new solution, and if it does not fully meet your expectations, we are more than willing to continue working with you to find a resolution.
Our goal is to ensure your satisfaction, and we appreciate the opportunity to make things right.
Best Regards
Flormiss Service Team
Do not order
Absolutely do not place an order with them. I ordered a dress at the beginning of January, and it just arrived this week. The dress looks nothing like the picture; it is completely different and unwearable! I've attempted to contact them multiple times through email and their website's contact form, yet I have received zero responses. This dress is defective and misrepresented. The offer of a 15% discount is utterly inadequate given that the dress was mis-sold, and there is no disclaimer on their site indicating that the appearance may differ.
January 28, 2025
Unprompted review
Reply from Flormiss
Dear nicola,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We are very sorry for not replying to your email in time. Because we are in the holiday period, various work arrangements have been adjusted, resulting in a delay in email processing time. I hope you can understand.Regarding the quality of the dress, we will strictly control it in the future.
We have developed and provided a specific solution for you. Please contact us as soon as possible. No matter if you have any questions or needs, you can let us know at any time. We solemnly promise that we will handle your problem with a professional and responsible attitude and give you a satisfactory answer.
Once again, we are truly sorry for the distress we've caused you.
Best regards,
Flormiss Service Team
Appalling returns policy as indicated…
Appalling returns policy as indicated in many of the reviews which i wish i would have read properly before making my purchase do not use this company if you do not like your dress or it doesnt fit as you want it too you will end up massively out of pocket. They also request huge amount of information like pictures of your waist and other body parts clearly showing your measurements with a measuring tape to prove why it doesn’t fit absolutely shocking really and shouldn’t be allowed.
January 25, 2025
Unprompted review
Reply from Flormiss
Dear,
We’re truly sorry to hear about your experience and appreciate your feedback. Our return policy is designed to ensure fair processing for all customers, and we understand that it may not have met your expectations. The request for photos is to help us assess sizing concerns accurately and improve our products. However, we never intend to make the process difficult or inconvenient.
We value your input and will take it into consideration as we continue refining our policies. If there’s anything we can do to assist you further, please don’t hesitate to reach out—we’d love the opportunity to make things right.
Best Regards
Flormiss Service Team
I would strongly advise against!!!
I would strongly advise against ordering anything from Flormiss, especially custom items. My experience with this company has been an absolute disaster, and I feel compelled to share the details to warn others.
I ordered a custom-made dress for an important event, trusting their promises of accurate sizing, high-quality materials, and excellent craftsmanship. What I received was nothing like the advertised product:
• The sizing was completely off, despite following their measurement instructions. The dress came in far larger than my provided measurements and was essentially unwearable.
• The quality was atrocious. Beads were falling off, the stitching was poorly done, and the fabric looked cheap and nothing like the photos.
• I reached out to their customer service multiple times, but instead of owning up to their mistakes, they blamed me, claiming they measured the dress “side-to-side,” which is not what their website instructed.
After weeks of back-and-forth, the company refused to issue a full refund despite their clear errors. They offered me a partial refund (starting at 10% and eventually increasing to 60%), which is unacceptable for a defective and misrepresented product. Their excuse? A “custom order” is not eligible for return—even when it’s their fault.
This company has demonstrated an appalling lack of accountability, professionalism, and customer care. I was left without a dress for my event, out of pocket, and completely frustrated by their dismissive and inflexible approach.
I trusted them to deliver on their promises, and they failed at every step. I will be sharing my experience across all platforms to ensure others don’t fall victim to this fraudulent behavior.
Save yourself the money, time, and stress—do not order from Flormiss.
January 1, 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
To offer you and all our customers a better shopping experience, we are committed to continuous improvement in several areas:
Regarding product quality, we will strictly monitor the craftsmanship and material selection for our dresses, ensuring that every item meets high-quality standards. At the same time, we will enhance the training of our customer service team to improve their skills and communication abilities, striving to resolve customer issues quickly and efficiently while demonstrating our sincerity and professionalism.
We have already provided you with a specific solution and hope it meets your expectations. Should you have any further questions or additional suggestions regarding the solution, please do not hesitate to contact us. We will do our utmost to address your concerns and provide a satisfactory response.
Once again, thank you for your understanding and support. We look forward to the opportunity to serve you again in the future!
Best regards,
Flormiss Service Team
am extremely disappointed with…
am extremely disappointed with Flormiss’s return policy. The cost to return a product is $22.00, which is already high, but the most absurd part is that they only refund 15% of the original product cost. This is, without a doubt, the most unfair and discouraging return policy I have ever encountered.
It seems like this policy is designed to completely discourage customers from making returns. It doesn’t matter if the product doesn’t meet expectations or if there’s an issue with it; the process is not only expensive but also leaves a bitter taste due to the lack of customer consideration.
I strongly recommend Flormiss to reconsider this system and adopt more reasonable, customer-focused policies like many other reputable brands. For now, I cannot recommend this store to others, as the return experience has been terrible.
January 21, 2025
Unprompted review
Reply from Flormiss
Dear Jose,
Thank you for taking the time to leave us a review. We sincerely apologize for the inconvenience you’ve experienced with our return policy. We understand your frustration, and we value your feedback.
As per our current return policy, we charge a 15% restocking fee on dresses, and unfortunately, both the original shipping fee and return shipping fee are non-refundable. We strive to maintain a balance between providing a high-quality shopping experience and ensuring that our operations run smoothly, but we acknowledge that this may not always meet the expectations of every customer.
Your experience has been noted, and we are continuously working on improving our return policy and overall customer service. We appreciate your suggestion and will carefully consider how we can make the process more customer-friendly in the future.
We’ve also reached out to you with a potential solution and would love to resolve this matter to your satisfaction. Please contact us at your earliest convenience, and we’ll be happy to assist you further.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best Regards
Flormiss Service Team
Do not buy from this website
My mum bought a dress from this website and was unhappy with the quality and sizing of the product. She was offered a 15% refund or 30% off her next purchase. The customer service has been awful. I would not buy anything from this site again. The quality is atrocious!
December 21, 2024
Unprompted review
Reply from Flormiss
Hi Sophie,
Thank you for taking the time to leave us a review.
Regrettably, we are unable to identify your order information.
If customers have any issues with their orders or services, please contact our customer service team in a timely manner (within 14 days after delivery).
Please use the appropriate channels on our website to resolve your problems. We appreciate your understanding of this matter.
Best Regards
Flormiss Service Team
DO NOT BUY FROM THIS CHINESE COMPANY.
DO NOT BUY FROM THIS CHINESE COMPANY.
By far worst company I have dealt with. The dress looked nothing like the photograph it was poor quality and badly fitted. Customer care was horrendous, they don’t offer returns only offer a small partial refund. After finally returning it to my own expense with tracking it never arrived - according them!
Got refunded through my credit card eventually but was this a painful experience.
January 11, 2025
Unprompted review
Reply from Flormiss
Hi Claire,
Thank you for taking the time to leave us a review.
We sincerely apologize for the disappointing experience you’ve had. Our mission is to provide high-quality products and exceptional customer service, and we regret that we did not meet your expectations. We understand how frustrating this situation must have been, and we truly value your feedback as it helps us improve.
Regarding the return process, we adhere to the return policy outlined on our website:
https://www.flormiss.co.uk/return-policy.html
• A 15% restocking fee will be charged for returned dresses.
• Original shipping fees and return shipping fees are non-refundable.
Thank you for your valuable feedback.
We are committed to continuously improving the quality of our products and services, striving to provide you with a better experience.
Best Regards
Flormiss Service Team
After leaving a bad review
After leaving a bad review I have just been offered money to take down my review. This is clearly how this company do business. I will not be removing my review and no amount of money will ever make up for my disappointment. My review is there to warn others!!
January 9, 2025
Unprompted review
Reply from Flormiss
Hi Gill,
We are truly sorry to hear that you feel this way. Our intention is never to make our customers feel dissatisfied. We strive to resolve any issues in a fair and transparent manner. We understand your disappointment and respect your decision to leave an honest review to share your experience. Customer feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.
Best Regards
Flormiss Service Team
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