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See what reviewers are saying

Rated 5 out of 5 stars

Chris, the Flying Colours technician, arrived on time, and repaired the scuff on my Jaguar's front spoiler in our drive with no fuss. The repair is absolutely perfect. Chris was very sensitive to the... See more

Rated 5 out of 5 stars

Absolutely happy with the service. Two of the technicians Nelson and John attended the job, one for dent and John for spray, they were totally professional and did a 'perfect' job. We had a scratch al... See more

Rated 5 out of 5 stars

Brilliant Service. The engineer (John) was totally professional and did a 'perfect' job. We had a scratch along the sill of our new car and when he'd finished you'd never know it had ever been there.... See more

Rated 4 out of 5 stars

Great job and very friendly worker. There was no sign of the scratches once the work was completed. We were contacted by phone half an hour before the technician arrived. The only problem was that it... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

As the pioneers of SMART repairs we continue to invest in the very latest technology, equipment and training to remain at the forefront of interior and car body repair. So you can be sure of the very best possible finish for your car.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
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Rated 1 out of 5 stars

AVOID DO NOT USE… This company kept on…

AVOID DO NOT USE… This company kept on cancelling, it was a hassle to keep on chasing them. They kept on giving me excuses. The work done is very poor when I sold my car straight away they could tell the job had been done outside and stated it was a very poor job. This cost a lot of money. I wanted to share my experience so others don’t make the same mistake.

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Total waste of time

Total waste of time.

I sent pictures of my wheel and provided all the details of the vehicle. I took a day of work and the wheel tech who turned up (lovely guy) didn’t have the right paint.

I rang my contact (Steve) who is utterly useless and didn’t seem to give a hoot or have a clue.

Avoid at all costs.

December 8, 2022
Unprompted review
Flyingcolours logo

Reply from Flyingcolours

Sorry to hear of your experience. Please contact the customer service manager with your reg using mahira.chaudary@dwv.co.uk or 0113 301 1800. Where colours are not stocked on the van (there are 100s so not possible to stock them all) the appointment is normally rescheduled and the colour ordered in. Also please note that neither the contractor or technician see the photos submitted to the insurance company prior to the visit ie the first they see of the wheels is when they attend the appointment.

Rated 5 out of 5 stars

Recommended !!!

I am very pleased with the result of the work -door panel scratch on a classic car required the painting of a door panel- and the customer service of this company and I am rather fuzzy.

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

No Customer Communication or Care

After being recommended I went to see Matt Pickering in Shrewsbury to have some cosmetic painting of my VW Caddy. Seemed interested when showing him the project and advised he would give me a price the next day. That was the last I heard from him. Two telephone calls, two emails and not even the common courtesy to respond even if he did not want the work. I waited for a reply due to the recommendation…I wish I had not now. Suggest you stay well clear…

December 7, 2021
Unprompted review
Flyingcolours logo

Reply from Flyingcolours

Dear Mr Bedford, our apologies for the lack of contact from Matt in Shrewsbury this is definitely not our usual level of service. We are waiting to hear from Matt regarding the lack of response which we apologise for. Please feel free to give me a call at your convenience to get to the bottom of this issue my number is 07860 755 764 (or steven.bramely@dwv.co.uk) Steve Bramley Franchise Manager

Rated 1 out of 5 stars

Appalling and Dangerous Driving

Not a review about the standard of work - a comment about the APPALLING and DANGEROUS driving I witnessed today from this company. If you trust someone like that particular driver to look after your car, good luck to you. Apparently the Highway Code doesn’t apply to him.

November 25, 2021
Unprompted review
Flyingcolours logo

Reply from Flyingcolours

Good afternoon, I am sorry that you have had a poor experience with one of our drivers. Please can you email me your name and vehicle reg so that I can locate you on the system. Alternatively, if you have not had a repair from DWV then please email me the vehicle registration of the van that you witnessed to be dangerously driving. Please send this to seama.sandal@dwv.co.uk Thank you

Rated 5 out of 5 stars

Flying colours were the best of 5…

Flying Colours were the best of 5 quotes I had collected ,I spoke to a very knowledgable and charming gentleman called Iain who arranged a convenient time for some bumper & bonnet damage to be repaired at my home .Chris the technician lovely chap did an amazing job ,the price was amazing too ,I’m totally gob smacked at the astounding quality of service & work delivered by this company

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent job by Chris from…

Excellent job by Chris from Flyingcolours. He repaired a deep dent and painted the damage to my silver BMW. When he finished it looked brand new ! Well impressed and thanks.
Reasonably priced too.

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Repair by Anson

Repair by Anson
Fantastic and efficient service. Would highly recommend the company and the technician

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

Bumper repair for my Jag.

These guys know what they are doing and reasonably priced too, I had some bad scuffs and scratches on my Jaguar bumper John called to my house and In 2hours he had it looking like new again great job, thoroughly recommend.

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

Ford Alloy

Had James Brown, come this afternoon to fix my alloys as they were really badly damaged. He has worked magic and the alloys look brand new. Could not recommend this guy enough, from start to finish he was a pleasure!
Thanks James

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent repair by skilful technician

Chris, the Flying Colours technician, arrived on time, and repaired the scuff on my Jaguar's front spoiler in our drive with no fuss. The repair is absolutely perfect. Chris was very sensitive to the need to keep to the 'social distance' rules required during the current lockdown, and made sure that his card reader was appropriately cleaned before I used it. I am very happy to recommend this firm.

March 25, 2020
Unprompted review
Rated 1 out of 5 stars

poor Service

Sent a picture and received a quote before Christmas. Followed this up with a request to get the job carried out. They asked for a picture so I sent the exact picture I’d sent previously. The quote came back £70 more. When I queried this I was told it needed panel work, fight filling, prep and panel respray. This was identical to the wording on the original quote. Have gone elsewhere and got a great job done for less money.

January 27, 2020
Unprompted review
Flyingcolours logo

Reply from Flyingcolours

Hi Deborah - sorry for the very late reply (it's taken a long time to set up an account with Trustpilot). I am sorry to hear that you have had a negative experience with Flying Colours. Flying Colours is a franchised brand and as such there are multiple independent businesses across the U.K sharing the name. I would be interested to discuss your experience further. Please contact Richard Wileman (Franchise Manager) on 01675 470267 or richard.wileman@dwv.co.uk
Thank you.

Rated 5 out of 5 stars

Flying colours

I connected jordan about a scuff & 1-2 scratches on my bmw 440i. After sending couple of photos a quote was giving. I agree to thed price. Jordan came & repaired the damage. What a brilliant job it was. Perfect. Brilliant. Superb. 5 star all the way. If u need ur car repair get in touch with flying colours. Thanks jordan. Made me happy.

July 25, 2019
Unprompted review

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