Used Flying Flowers many times over the years and have never had an issue with the ordering service, delivery and freshness and length of how long the flowers last. Unfortunately this time everything... See more
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Review summary
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Reviews shaping this summary
The flowers were beautiful on the second day. When they arrived they were droopy - might have been the unusual heat we've been experiencing? If not maybe there needs to be a notice to deliver the da... See more
Company replied
My friend,who was the recipient of this floral gift, was absolutely delighted and pleasantly surprised. When I saw them I could understand why, they were more than I could have hoped for. They looked... See more
Company replied
lovely selection of flowers nice condition , smell lovely always a good service ,easy to sign in It has all my contact addressees so easy to choose saves filling it in each time Web site is easy t... See more
Company details
Written by the company
It all started on the little island of Jersey – that spot between England and France famous for its cows. Back in 1981, clever holidaymakers swapped postcards for carnations, sending a burst of beauty home by post 🌸 It was the start of something special. 30 years on, we’ve delivered over 10 million beautiful bunches – from lush lilacs to vintage roses (though we still have a soft spot for carnations!) 🌸 Delivering joy is what we do best, and we’re proud to be rated Excellent on Trustpilot. While a lot has changed since those early days, our mission remains the same: spreading happiness, simply. We do that with fast delivery, a 10-day freshness guarantee, a caring customer team, thoughtful extras, and sustainably sourced blooms in planet-friendly packaging 🌸 Ready to make someone smile? We definitely are.
10 Day Freshness Guarantee
Enjoy longer-lasting blooms with our 10-day freshness guarantee 🌸
We want every bouquet to arrive looking beautiful and stay that way. That’s why all our flowers come with a 10-day freshness guarantee.
Our blooms are carefully prepared and often arrive in bud 🌸 This means they may look a little sleepy at first – but don’t worry, it’s all part of the magic. With a drink of water and a little care, they’ll bloom beautifully over the next few days, so you can enjoy them for even longer.
If you’re ever not completely happy with your flowers, our friendly customer care team is here to help – because delivering joy is what matters most to us.
Contact info
United Kingdom
- hello@flyingflowers.co.uk
- www.flyingflowers.co.uk
4.4
Excellent
66K reviews
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Good reliable service
Good reliable service. Recipient was delighted with the bouquet she received. Have used the service many times in the past and have always had good reports
August 8, 2026
Beautiful flowers
August 8, 2026
My experience of Flying Flowers
Delightfully helpful messages when I needed info and any queries answered very quickly.
July 30, 2026
Beautiful sunflowers
Easy to find what I was looking for. Flowers delivered when promised and gratefully received!
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered flowers from Flying Flowers…
Updated review: Excellent response from Shelley, who sent a replacement bouquet to my mother, which was greatly appreciated. Hopefully this was just a blip, and I would use the service again.
Original review
I ordered flowers from Flying Flowers for my mum’s birthday and was extremely disappointed with what actually arrived.
The bouquet bore very little resemblance to the arrangement advertised on the website. It was a very hot day, but the bouquet was sparse, the flowers were limp and tired-looking, and many appeared to be already past their best. I have photos showing both what I ordered and what was delivered, which really speak for themselves but am unable to upload them to this review.
I contacted Flying Flowers and, to their credit, they responded and refunded the full cost of the order. However, a refund doesn’t really resolve the problem. I ordered flowers because it was my mum’s birthday — and she was left without the lovely birthday bouquet I thought I had sent her. She put the flowers in water immediately but even after a day they just look like they need to be thrown.
Customer Services apologised and told me that my complaint had been recorded, but there was no offer to send replacement flowers or otherwise put right the fact that my mum’s birthday gift had been such a disappointment.
Sadly, despite the refund, I will never order from Flying Flowers again.
August 7, 2026
Unprompted review
Reply from Flying Flowers
Hi there,
Thank you for taking the time to leave your review.
I am very sorry to hear how disappointed you and your mum were with the flowers received for her birthday. While I'm pleased we were able to arrange a full refund, I completely understand that this could not make up for the disappointment of the bouquet not meeting your expectations on such a special occasion.
I'd welcome the opportunity to correspond with you directly to see if there's anything further we can do to put this right. Please email me at shelley.davis@interflora.co.uk, and I'll be happy to assist.
Best wishes,
Shelley Davis
Customer Experience Executive
Flying Flowers
Delivery and product quality all very good
Delivery and product quality all very good. The flowers were for a relative who had just had an operation and she rang me to give a good report of your delivery service. So thank you.
August 7, 2026
Flowers not delivered on time
Flowers not delivered on time
Delivery requested on 4 August but not delivered by Royal Mail until 6August
August 7, 2026
Reply from Flying Flowers
Hi Denise, I'm sorry to hear your order was delivered late. I have sent you an email which addresses your concerns.
Best wishes
Katy
Smooth ordering and prompt delivery
August 7, 2026
Exemplar customer service
Exemplar customer service and fantastic flowers every single time. So easy to send flowers to dear ones when you can't do it in person!
August 6, 2026
This company excels in it's flowers and…
This company excels in it's flowers and delivery. I've been using this company for 40 plus years and they always impress. Excellent.
August 6, 2026
First time using this company
First time using this company. It was by mistake as I thought I was using Bloom and Wild but they had "hijacked" the ranking link in google and I ended up on their site. Anyway their choice seemed good so I went ahead. They sent my friend a lovely bunch of flowers but they were not the flowers I ordered. They were the option approx £10 below what I had paid for. I contacted them to ask for a refund for the difference but they have not bothered to reply.
August 2, 2026
Reply from Flying Flowers
Hi Adrian, I’m really disappointed to hear about your flowers. I can confirm that I have sent you an email with a resolution included. Thank you for taking the time to leave
us your feedback. Kind regards, Julie
The flowers I ordered didn’t arrive at…
The flowers I ordered didn’t arrive at the address of my friend in Watford
August 5, 2026
Reply from Flying Flowers
Hi John, I’m really disappointed to hear about your flowers. I can confirm that I have sent you an email. Thank you for taking the time to leave us your feedback. Kind regards, Julie
I needed them delivered next day
I needed them delivered next day, brilliant, very efficient. Flowers arrived lunch time next day. Kept informed. Recipient very happy. Thank you
July 29, 2026
Excellent customer service team but...
I ordered the Rose Duo as a birthday present. Ordering was quite easy and all seemed good until DPD got involved who didn't seem to understand what next day delivery meant and perhaps you should handle flowers with care.
Flying flowers customer service team were brilliant and immediately sorted out my problems.
However one week on and one of the plants has shriveled up
Not really what I was expecting or hoping for.
July 29, 2026
Unprompted review
Reply from Flying Flowers
Hi Gordon, I am sorry to hear this, I can see that you have contacted us directly and that we have since resolved this issue for you.
Thank you for taking the time to leave your feedback, this is always welcome.
Best regards
Michelle
…Don't buy Gladiolus
I cannot believe that the beautiful blooms my daughter received for her birthday arrived WITHOUT STEMS!
My daughter is very clever when it comes to arranging flowers, but she was at a loss to know what to make of her Birthday bouquet of stemless Gladiolus!! She was disappointed to say the least and I was furious when I arrived at her house for her birthday party.
PLEASE TELL ME WHY THE GLADIOLUS WERE MISSING A DECENT STEM.
I won't be in a hurry to order more from Flying Flowers.
However, the delivery was on time exactly and very well packaged.
August 1, 2026
Unprompted review
Reply from Flying Flowers
Hello Shirley, this is really disappointing to hear, If you would like me to
investigate this further for you, please contact us at
https://www.interflora.co.uk/page/contact along with your order number
Kind regards,
Michelle
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