SAS Reviews 1,556

Very poor customer service. Was hung up on when trying to upgrade a flight soI could change destination.

The flight was canceled, then postponed 2 times(yeah, wierd). I know that it happens because of bad weather or something like that.

The problem is that they are not willing to solve the problem and help me to rebook the flight. So, there were similar flights from SAS, but they refused to rebook. So now I have to buy a new ticket from SAS(yeah, u get it right) 5 times more expensive).

So they're giving me back 80 euro and making me pay 500 euros for the same flight!

PNR: YSCTLY

Bad customer services, delays, systems doesnt work.

An absurd display of late stage capitalism.

Basic functionality literally does not work half the time, and when it fails there is no customer support - so you're on your own. The company survives only on its former reputation.

Using SAS for business has shaved years of my life expectancy thanks to the stress and anxiety of this company’s sheer blank-faced incompetence

Horrible airlines and so weird rules, nol cancellation and expensive than anything else.

Their system to book your seats on long haul flights has not worked properly for the last two weeks. There was already a problem when I was selecting flights, and now, two weeks later, I am checking in, and the functionality still does not work. I would expect better.

It’s no wonder that this crooked company hasn’t had the spine to claim ownership over any of their user-made Trustpilot pages.

Hours before takeoff my flight was cancelled. After 4 hours on hold I managed to get into a conversation with a passive-aggressive customer service representative who offered me a replacement flight days later, with no possibility of any alternate flights be it with SAS or a partner airline.

I was told to save receipts of every transaction incurred as a result of the cancellation, which in all amounted to hundreds of pounds (GBP) of charges. A month later SAS sent me an extremely brief email essentially saying “We’ve looked into the legality of it, and in brief you’ll get nothing from us”. I responded with an aggrieved email, promptly receiving another reply which said they’d give me a meagre £42.

I implore you, avoid Scandinavian Airlines at all costs. They are a paradigm of anti-consumerism, and I would sooner take my chances flying out of a cannon than by stepping foot into another one of their pestilent, ill-serving flights within my lifetime.

I’ve had a month to mull over this injustice, and I can now say with full clarity that I will drink and be merry on the day that this stain of a company crumbles into financial ruin.

SAS, this is extremely frustrating. You changed my flight to two full days later claiming my original flight was cancelled — but it clearly was NOT cancelled and is still operating with seats available. I was told the solution would be to rebook me on the original flight since seats were still available, and that this had to be resolved by phone and you would call me, but no one ever did. I am traveling with my 1-year-old baby, which you are fully aware of, and this situation is unacceptable. I also have screenshots of the chat confirming all of this. I urgently need this resolved. Please fix this immediately.

Really bad airline. Clunky systems, unhelpful customer service. They make you pay for seat assignments, even after check in. Then, it still might not work. Then somehow.. customer service claims they can't even see their own seat maps or change anything. I'm really not sure how this airline even functions and I do not trust them.

My wife and I flew with SAS from Italy to Sweden with our 2 small dogs (5 and 7 kilos). We've flown with these dogs +20 times without problem. On the return flight from Sweden to Denmark (also with SAS), we were denied boarding because "dog was too big" even though it clearly fit in the bag and was allowed to board on the first flight. We had to scramble to buy a new ticket with a different airline (who allowed the dog, no problem). After making a claim online to be reimbursed for our ticket, I have still not heard back from SAS customer service after +6 weeks. Terrible experience and customer service, will not fly SAS again

That's a deplorable outfit. It's a cesspool. Within 2 weeks I experienced 2 delays where I almost missed my connecting flight. It remains to be seen whether I will miss my connecting flight tomorrow. These people don't care about anything. They don't apologize and they don't mention that there is a delay at all or what to do regarding a connecting flight in case of a delay. Nothing fazes them. Cold blooded people. If you can avoid them, do so. These people have no regard for others at all.

Very bad! I used to like SAS and now it's worse than ryanair and wizzair. Their planes are constantly late and because their policy do not allow them to wait for their own transfer passengers, they create ton of issues for passengers who travel to destinations with only one sas flight per day and then their employees so incopetent that passengers find new more direct and faster options to final detsination than their own employees who laugh at a face of the stressed customers in airport (yes, I am talking about very incompetent employees at a copenhagen airport). I recommend to for anyone to use Airbaltic instead, as they wait for their delayed passengers (due to delayed flights) and work way more efficiently and trustful
SAS just cannot be trusted anymore, as it could absolutely ruin your whole weekend or any plans use have whether its work or personal. And I am saying it form my personal experience as well as from many many peoppe in my close environment who had very streasful and ruined plans due to SAS failure to endure arrival at a destination at a planned date and time.

An absolute disgrace of a company. Avoid at all costs (which at their case, are unreasonably hefty).

We were a group of 9 people and they lost ALL our bags. When trying to trace the bags they didn’t know where they were…. In winter. No apology, just matter of fact rubbish

impossible to contact customer support. more than 2 hours and still nothing hepful. live support is useless. they changed our flights and they want us wait for 2 more days in the airport :))))

A technical fault they said. An hour later and 45 minutes late to get my connection. It wasn't their fault, they still got me to Copenhagen, but not a care in the world that I had missed my flight. I was told I would have to see my own way home. Hotel and a flight with no apology and no support.

Ill be making sure not to go on these Airlines again.

Horrible customer service! And barely any help when it comes to sorting out their mistake! DISGRACE!

We had a flight on 26.Jan from JFK to Prague. It was after the snowstorm in the NYC so we understood that SAS rescheduled us to another flight of KLM (KL642) and we confirmed the change in the email and in the app. We couldn’t check in online tho. And we found out why at the check-in counter. Basically, they didn’t do the transfer of the tickets correctly in the system of klm. So there were no seats or food for us in that 7 hour flight.

The check in supervisor even tried to rebook us to another flight but it was also not possible because of.. SAS system. So we had to run to another terminal and I specifically called them to ask them if someone will be at the counter. Some lady said that yes yes it is open, and on top of that she said that on their end our tickets are fine and we should make the flight… Honestly, it was a circus. Upon arrival to the counter, guess what ? The SAS team had just left right before us. And effectively we were stranded at the airport!

When I called customer care they offered to reschedule us for the next evening without any compensation for hotels, claiming that there were no other alternatives for flights. I will not go into the details of how much money we spent on international calls - ridiculous!

Luckily there was a lady from DELTA AIRLINES that managed to reschedule us to AIR FRANCE flight that was departing in a few hours and was connecting to our final destination.

So much for “no more flights available” that the SAS employee was claiming!

And on top of that I can’t claim refund for the delay, because since we didn’t make the klm flight, it just disappeared from our booking system in the app. Very convenient !

Absolutely outrageous behaviour and attitude from the Scandinavians.

Worst Airline ever. The connecting flight in another country for our minor son was cancelled. The did not care for him at all. The next day he got a new flight with another connection flight, no direct one which existed. SAS preferred to sell the seats in the direct flight. In the end his suitcase was gone for 6 days. As it finally arrived the suitcase was broken. SAS said all not their problem. We will never fly again with this airline.

If I could give zero stars I would. Flying to Dublin from Copenhagen and had a 2 hour delay … this can happen so wasn’t overly upset about that but then they only let us know by text when we had gone towards the gate and couldn’t turn back so had to sit around for the two hours .. another text to say we would hear more information in 20mins .. then nothing . Eventually everyone was just hanging around the entrance of the gate which opened eventually and then 3 of the most rude girls herded everyone down.. lots of throwing up of eyes by the SAS threesome.. lots of shouts of move down to the holding cell then to be told the crew haven’t arrived yet so wait … on what?? No seats available in this room.. more eye rolling by these three unprofessional wannabes …eventually got in the most basic plane … will never fly with these again .

Always late. Always. Not rarely over 40 minutes. This is not a third world country. It's lazy workers.