SAS Reviews 1,556

They cancelled my flight and rescheduled for 2 days later, aside from a measly drink voucher.. no accomodation or support. I was suppose to get a flight back home from that destination that was cancelled which they made me miss. I’m out of pocket atleast $3000 due to additional travel expenses and I Spoke to 3 different SAS staff in person who were not helpful. Was told I’d get a cancellation certificate in a week to give to my travel insurance to claim additional expenses to get home from a different flight path and now it’s been almost 4 weeks with no response despite multiple requests! Their website takes you around in circles no actual customer support except a dumb AI bot and a phone line that’s never open!!

An extremely poor airline. Currently fighting for compensation due for flight cancellation. The hotel provision made for passengers was horrendous, especially for people with children. Would never want to fly with SAS again

During online check-in, it appeared that passengers are required to select a seat and pay an additional fee in order to complete the check-in process. This creates the impression of a mandatory extra service rather than an optional one.

What makes this particularly confusing is that this requirement applied to a higher fare that already included checked baggage, while a different booking allowed free check-in and seat selection without any additional cost.

The lack of transparency around fare conditions and check-in options is disappointing. Passengers should be clearly informed about what is included in their ticket and should not feel pressured into paying extra fees in order to complete a basic check-in. Be aware of unexpected additional charges during check-in.

I hope SAS will review this process and improve clarity and consistency for future passengers.

One star is actually too much for this company, their support and approach to customers and to doing business.
There were a series of issues with their checkout, booking confirmations and notifications (email) 2-5 January 2026. Probably, because of some poor preparations for the New Year Sale. I accidentally found that my paid tickets were cancelled, at the same time, the original payment was refunded. Again, without a reason or a notification. Now, they refuse to honour the rate, offering simply to rebook at a 90% price increase, referring to dynamic pricing and other b*shit a support would normally tell you. It’s an absolute circus: we had a deal, I made the purchase, the sum left my account. The sale is done. If a company is unable to accept the payment, establish tech stability and a system of notifications, then why would a customer suffer or be responsible because of that?

Our luggage arrived broken and 2 out of 4 wheels were gone!
Reported at the airport, and they offered an immediate replacement with a brand new luggage which was not a good looking item or something that I would buy for really, but at least resolved the problem immediately for us to go on with our journey.

They canceled my flights and falsely marked them as “customer-initiated cancellations.” As a result, they refused proper refunds and shifted the blame onto me.

My checked bag went missing. I was told to file a police report. Customer service was unresponsive, hung up on calls, and repeatedly failed to resolve the issue.

On top of that, unauthorized charges appeared on my credit card. I called from multiple phone numbers, and even the credit card company warned me that I may have been scammed.

When I contacted SAS again, they took no responsibility and provided no meaningful assistance.

This is unacceptable.
No accountability. No real customer support. No protection for passengers.

They advertise low prices, but you pay for it later with stress, lost time, missing luggage, and money you may never get back.

Buyer beware.
If you value your time, money, and basic customer rights, avoid SAS. Cheap tickets aren’t worth this level of dysfunction.

SAS uses Bring to deliver delayed luggage which is a completely useless company.

There has been zero communication. No delivery, no update, no tracking, no call. The phone number provided to Bring is unreachable and emails go completely unanswered.

When a company is responsible for people’s personal belongings, silence is unacceptable. At this point I have no idea where my luggage is or when (or if) it will be delivered. You are better off picking up your luggage yourself once it has arrived to Arlanda.

Also pick another airline. SAS baggage support has also been completely useless. "Report online and follow the status" - there is no status to be followed and their phone support can only tell you they've handed the baggage over to Bring and have no more information.

"Delayed baggage is normally delivered within 24-48 hours." Now its been 72 hours and no one is answering us. At this point we are prepared to get a car and go pick up the bags but they aren't answering so we cant even communicate this!!

Flight SAS to Milan – baggage lost/ delayed 24+ hours.
My baggage from SAS flight arriving in Milan has been delayed for more than 24 hours due to an operational error. I filed a PIR and a formal compensation request, but I still haven’t received an update. It’s been very stressful, and contacting customer service was extremely difficult.

Delayed flight of 1 week and baggage was lost/delayed in Copenhagen

Paid seat unusable on long-haul flight, poor handling

I paid extra for a window seat on my SAS flight from Copenhagen to Toronto. After the first meal, I discovered my seat would not recline at all. Upon checking, a baby stroller/car seat had been placed directly behind my seat, physically blocking it.

This was never disclosed, and I was not asked for my consent. The flight was overbooked, and the only alternative offered was a middle seat that also did not recline. The situation was handled poorly, and the communication from the cabin crew felt dismissive.

I have a pre-existing back condition, and sitting upright for the entire long-haul flight caused significant discomfort, including back pain, leg numbness, and a headache.

I do not blame the family, but the airline should not sell seats that cannot function properly or place passengers in this situation without consent. Very disappointing experience.

My SAS flight was cancelled, forcing me to rebook and lose a prepaid Airbnb night and a car rental. Despite this being entirely due to the cancellation, SAS refused to offer any refund or compensation. Customer service showed no accountability for the disruption or the costs I incurred. Extremely disappointing experience.

Absolutely disgraceful customer service. My bags were left behind in CPH , they don’t answer their phones, office hours 8-12 wtf !! Zero shits given for being in Europe with NO CLOTHES. Avoid at all costs. Ignorant and rude staff who do not care, because there’s no consequences for their disinterest in their jobs.

Don't fly with SAS. If your flight gets cancelled you'll have to fight for every cent trying to get SAS to give you a refund. I don't blame individuals working at their customer service, but honestly they have no tools to help out at all. One guy at their customer service was literally checking skyscanner for flights, they seemingly have no sensical internal booking system. When our flight got cancelled we saw tickets for the same day constantly, which we had to buy. But we were not given these seats when we tried to rebook our cancelled flight for god knows what reason.

Avoid at all cost.

The snow chaos at Amsterdam Airport Schiphol caused a long and difficult journey home. After five cancelled flights and six nights away, we finally arrived in Amsterdam via Stockholm and Copenhagen.

Given the circumstances, the service provided by SAS was outstanding. Hotels and meals were arranged every day. The constant uncertainty—thinking you had a flight, having it cancelled, and then waiting again for a new hotel—was stressful, but the level of care and hospitality was exactly what one would hope for in such a situation.

It is important to remember that hundreds of flights were cancelled day after day. I sincerely hope never to experience this again, but in the middle of this chaos SAS truly lived up to the name Super Awesome Service.

Cancelled our flight after several delay prompts on the departure screen in the terminal. Terminal vouchers for food and refreshments issued during delay did not always work. Its been hopeless trying to speak with a member of staff both at the customer service booths in the terminal and long long wait times on telephone queue (upwards of 100 people in line, and estimated wait times of 3-4 hours). Rebooking our flight to return home was done well, to their defense, but it was 2 days later and connecting through an entirely different country than original ticket. It required us to take another overnight hotel. Now we are battling the e-service for claims and compensation directly through SAS website. The form submission process randomly stops working and gives a prompt that something has gone wrong and to try again later, so all progress is lost! Have tried several times and can never finish the process. Very very frustrating. Come on SAS, whats happened? They used to be very reliable and customer service oriented business.

Where to start with this abysmal airline.

The rude and unprofessional flight crew?

The outdated planes and barely edible food for “business class”?

Where flight delays are just a standard?

Oh, or where they lose your luggage… arrange for delivery at 10pm at night the next day… but you have to walk up an icy hill in -15 to find the delivery driver (lost and late, SAS standard) - AND IT TURNS OUT THEY LOST YOUR LUGGAGE FOR THE 2ND TIME.

The last part just blows my mind, how can you arrange and schedule deliveries without even verifying what you’re delivering. Insanity.

Do anything possible to avoid using this airline. I beg you.

UPDATE: after so many unanswered messages (lost baggage site) and phone calls, I went to the airport myself.

Although their tracking said my bag had been delivered to my house (it wasn’t). The bag was just sitting there in the luggage collection area - not even segregated/behind barriers or a barricade. So I just grabbed it myself

It’s genuinely either pure laziness, stupidity, or greed (not assigning resources to do basic tasks) that this occurred. It would be a blessing if this company suffered financial repercussions for their awful operation

Had to wait 3 days. Got sent from one country to the next to get to my final destination. Always delays! Not reliable. In the end even luggage got lost!!
EXPENSIVE AND NEVER AGAIN

Ps: just create an account to warm everyone to stay away from SAS

As a lifetime gold member, SAS has gone downhill. Booked a ticket through SAS to Joburg via Etihad (codeshare). No online check in possible. Went early but given poor seats on both legs. Unable to sit with my wife. Never again this route. On way back via air France, no lounge.

I booked a flight from Los Angeles to Paris with a connection in Copenhagen for Thanksgiving, and I deeply regret ever using this low-rent airline. The experience was a disaster from start to finish.

The Initial Delays and Re-routing

The trouble began when the flight out of Los Angeles was delayed by several hours. To make matters worse, SAS canceled our connecting flight while we were still en route to Copenhagen. They re-routed us through Munich with a 1 hour and 30-minute layover, but that replacement flight out of Copenhagen was also delayed.

Stranded in Munich

When we finally landed in Munich, my friend and I hit the ground running. Munich is a massive, unfamiliar airport, and our gate was at the opposite end of a different terminal. We sprinted at top speed and reached the gate 15 minutes before takeoff, only to watch helplessly as an SAS employee locked the door and refused to reopen it.

Because SAS is a low-rent operation, they had no service counter at the Munich airport. Even though it was only 7:30 PM local time, their live customer service - including both phone and chat support - was already closed. We were left stranded in a foreign country with no support whatsoever, despite the fact that SAS was responsible for the cancellations and re-routing.

Lost Luggage and Out-of-Pocket Expenses

To add to the frustration, SAS failed to even get our bags onto the flight to Munich. Thanks to my AirTags, I could see they were still sitting on the tarmac back in Copenhagen.

With no way to reach anyone at SAS and urgent plans in Paris the next day, we had no choice but to book the earliest available flight the following morning on a different airline. This cost us $249 per ticket, as there were no other flights to Paris that evening. We also had to book a night in a hotel, since we didn’t want to spend the night sleeping on the floor at the airpo

Insulting "Customer Service"

It took SAS months to review my reimbursement request for the new flights. Their eventual finding was essentially: "It sucks that we left you stranded with no support and failed to get you to your destination, but we feel we did enough. We will not reimburse your tickets." Instead, they offered a measly 25% of the cost we paid to complete the journey they interrupted.

Final Verdict

Do not give this customer-antagonistic airline your money. Your time and travel plans are far too valuable to risk on such an incompetent organization.

After 2 h and 10 minuts in telefon I surrendered!your new site is so bad! You can't select and add the animal and because You did take away 24 h cancelation I cant take a chance. I try to fix it bythe phone but as I wrote I waited over 2 hours and still didn't came to an agent. Very very bad service SAS!
It will be Norwegian in the future.