Federation of Master Builders Reviews 

good customer service

If you are employing a builder who’s a member of the FMB then be very careful.
Most of the reviews are from builder members who enjoy having a badge displayed on their van. It is nothing more than a subscription service with no real teeth.
I fell into their trap and have been utterly abandoned by both a rogue builder and the FMB. Thousands of pounds of damage and they’ve done nothing about it other than pass messages between me and the builder.
They advertise that they do checks on the builders but when I asked for the insurance details (that are part of those checks) the have refused to provide them.
The FMB is entirely biased towards the builder and offers no protections for the customer.
Totally corrupt system and I would warn anyone who thinks that the FMB provides any assurances or guarantees to think again.
Update 10 Dec 25:the FMB response suggests that the issue and conflict lies with me as the customer. This is false and misleading and reflects the approach taken by the FMB in this case. The reality is that the builder has abandoned the job and the FMB are doing nothing but passing emails between us. The FMB had zero value to customers and is simply a shroud for rogue builders to hide behind

Had a great year and happy to renew, great service and recognition within the building industry. Made many profits above the membership amount via client enquires, true value for money

Very helpful people
Simple process
Easy to join
Good value

I am a RICS surveyor and MCIOB construction manager and member of the FMB for many years, The FMB helps to produce contractors of high quality and reduce risks to their customers.

Very helpful as always.

Very professional Bussiness

Extremely Disappointed with the Federation of Master Builders (FMB)

I first came across the Federation of Master Builders (FMB) at the Homebuilding and Renovation Show, where I was impressed by their claims that member builders were vetted and that the FMB would mediate and resolve any disputes regarding workmanship. Reassured by this, I visited their website and selected a builder who had been a member for over 20 years, though there were no customer reviews listed. After reviewing his past work and receiving positive references, I proceeded with confidence and signed the FMB contract, trusting that any issues would be fairly handled.
Unfortunately, my experience did not reflect the promises made.

Early into the project, I noticed red flags—my builder lacked the necessary knowledge and often attempted to cut corners. However, since he had already started work across multiple areas of the property, I felt trapped and reluctant to raise concerns for fear he might abandon the job. He repeatedly assured me that everything would be resolved and approved by Building Control.

The following year, I met with Nicola DeSuza, an FMB director, and shared my concerns. She acknowledged that the work had not been carried out to the required standard and advised me to escalate the matter. It was at this point I learned that not all FMB builders are proactively vetted—reviews are only conducted if requested by the customer or the builder.

When my Building Control Inspector changed, I took the opportunity to have the work reassessed. The findings were alarming, and I contacted Nicola again, who kindly escalated the issue on my behalf. I was then assigned a case handler, Amanda Owen, who was sympathetic to my situation—especially as I was also dealing with redundancy and high stress at the time.

Despite listing the issues the builder refused to rectify, the FMB’s response was limited to email correspondence. They appointed an assessor who reviewed photographs and concluded the work met acceptable standards. However, they refused to conduct an on-site inspection, stating it was not a service they provided—even though Building Control had failed the work. I had simply hoped for an in-person review to validate my concerns.

I also requested the FMB’s help in obtaining the roof warranty, which the builder had promised multiple times. As of October 2025—nine months after the roof was completed—I am still waiting. (Attached is a photo of the roof, which the FMB deemed acceptable.)

Eventually, the FMB advised me to seek an independent professional assessment (e.g., from a RICS surveyor) and consider legal action if necessary. When I pointed out that the builder had signed a contract to complete the work by June 2025 and we were far from completion, I was told that enforcing the contract was not their responsibility—making the contract feel meaningless.

In conclusion, I’ve come to the unfortunate realisation that the FMB does not offer the level of protection or accountability it promotes. Their priority appears to be collecting membership fees rather than ensuring customer satisfaction or builder accountability. I’ve been left with a poorly executed project and little support. My advice: proceed with caution and consider alternative platforms where customer reviews are transparent and builders are held to higher standards.

📸 I will be uploading photos of the work carried out by my builder—work that the FMB deemed acceptable.

Is very good federation builder recommended evry one profesional specialist builder construction

Amazing service, thoroughly professional and they made the whole application process run smoothly.

I've been a member for 16 years now and I'm happy with the Federation.

Great services, customer services very good and helpful, looking forward to presenting our FMB membership throughout our business

Using a great product the best in my opinion

Great customer service A*

The awards were really well organised, it was great to be a good bit closer so we could drive to the event.
The venue was good with lovely high ceilings so it didn't get stuffy.
The sound was good enough but not great at the back.
I would have loved to have seen the projects be displayed and showcased earlier so you could look over them and peruse at your leisure.

We had a wonderful time in Manchester , the organisation was second to none , and couldn’t have been made more welcome at a fantastic event

Easy to deal with and process was very straightforward.