We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very easy to work with and having the…
Very easy to work with and having the products that I needed
August 13, 2020
Unprompted review
Thank You Very Much
Thank You Very Much. You Always have what I need. ..................tb
August 11, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you Tom, we pride ourselves on providing a full suite of products. If you ever need anything that we do not carry, feel free to reach out to reach to us! Stay well!
Havent been online to order for a…
Havent been online to order for a little while. Unfortunately my first impression of the new system is not so good. The new website is far less customer friendly / easy to navigate as it was before...and its not just a matter of not being used to it yet. You asked for my opinion and i wanted to least you know. Thanks.
August 4, 2020
Unprompted review
Easy Experience
July 20, 2020
Unprompted review
fast service
fast service, easy to manage website with other options of similar products!
July 17, 2020
Unprompted review
Found what I needed and ordered easily
July 10, 2020
Unprompted review
Great prices compared to Parts Town
Great prices compared to Parts Town. Easy navigating website!
July 10, 2020
Unprompted review
Your new on line app for orders is not…
Your new on line app for orders is not user friendly.the people at fmp do a great job.
July 6, 2020
Unprompted review
Amazing response with my…
Amazing response with my request....Thanks so much!
June 30, 2020
Unprompted review
Always check them out first for parts!
June 25, 2020
Unprompted review
Very quick & easy!!
June 16, 2020
Unprompted review
AFTER 12 YEARS IN MAINTENANCE
AFTER 12 YEARS IN MAINTENANCE, I HAVE NEVER HAD A PROBLEM WITH THE SERVICE.
June 12, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for your loyalty Brian. It has been our pleasure to provide consistent products and service to you and your business!
it was ok all we did was just re-order
June 12, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for your repeat business Jerry! Our combined brands have over products and 30,000 skus! If there is anything else you may need and you don't find it on our new website, please give us a call at 800-257-7737.
Web site works great.
June 11, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for the compliment on our enhanced website!
Very smooth transaction
Very smooth transaction. Live Chatted to get more info. Product shipped same day.
June 10, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for the compliment Tom. It is our pleasure to provide you with excellent products and service.
Easy to order online
June 8, 2020
Unprompted review
Easy to order on quick
June 6, 2020
Unprompted review
freight cost is too high
June 5, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for your feedback Rich. We have a few shipping programs that are tailored to the needs of our customers. You currently have flat rate shipping. If you would like to discuss your shipping program, please give us a call at 800-257-7737 or email us at sales@fmponline.com and one of our dedicated team members would be happy to discuss. Also, if you register, log in and shop online, you can save even more than shopping without credentials. Stay well!
Couldn’t find my order even with the…
Couldn’t find my order even with the order number and then couldn’t cancel my order so she needed to pass it along. Not sure if it got taken care of or not!
June 3, 2020
Unprompted review
Reply from Franklin Machine Products
Hello Spenser, we greatly appreciate your feedback since it makes us a better company. As you know we recently launched a new interactive website. We recently recognized that the web order # was not translating internally to an FMP order number. As a result, our representative was unable to locate your order. We have provided our staff the ability to cross reference the numbers until the system enhancement is implemented. Thank you again for your valuable feedback.
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