We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very easy to order on your sight
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved.
I had to abbreviate our company name due to space restrictions allowed on your website. It shows there are up to 50 spaces available, but that isn't correct.
May 29, 2020
Unprompted review
Shipping doubled the price of my order…
Shipping doubled the price of my order for a relatively light and small item, ridicuous!
May 23, 2020
Unprompted review
fast and easy online ordering
May 11, 2020
Unprompted review
the on lone ordering is slow and I…
the on lone ordering is slow and I could not access any of my order history
May 9, 2020
Unprompted review
Helpful on the phone
May 6, 2020
Unprompted review
It was easy
It was easy I got what needed because I knew what I was looking for.
May 3, 2020
Unprompted review
Easy to navigate the website.
April 29, 2020
Unprompted review
A great Experience
Great Add free shipping after spending a certain amount to encourage larger and more frequent purchases Many places include the shipping as FREE after reaching a certain amount
April 28, 2020
Unprompted review
Reply from Franklin Machine Products
Hello, Thank your order and the nice review. You are correct, our frequent shoppers may be rewarded with shipping deals. We hope you continue to order with us for those benefits. Stay well!
you changed the way i order locking…
you changed the way i order locking casters - was a little confused at first but think i got it.
April 28, 2020
Unprompted review
Reply from Franklin Machine Products
Hello Annie, thank you for your order! Our new website has many changes, all for a better customer experience! If you need any assistance with the new website, please call us at 800-257-7737 and our experienced customer service team would be happy to assist. Wishing you well from the FMP team!
new website format is interesting but…
new website format is interesting but still easily navagable and easy to follow
as always a quick and easy order thanks
April 28, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for your feedback related to our new website. We are always striving to create the best seamless customer experience. Please send us some suggestions for our next improvement! We would love to hear from you!
Always great service and solid pricing
April 27, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for the compliment! Our goal is to provide that level of service, product and pricing everyday!
Reply from Franklin Machine Products
Thank you for being a great customer and sending us your positive remarks!
FMP is always good!!
April 19, 2020
Unprompted review
Reply from Franklin Machine Products
Thank you! We strive to consistently provide the products and service you need when you need it!
Reply from Franklin Machine Products
Thank you Maria! What can we do to go from good the GREAT for you?
Great service
Great service. Quick, efficient, and spoke in a clear, articulate voice.
April 14, 2020
Unprompted review
Good experience
April 7, 2020
Unprompted review
If my order ships and I get product…
If my order ships and I get product during this Crisis you are a 10.
April 3, 2020
Unprompted review
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