FNX Bathrooms Reviews 352

FNX sent the wrong item out but quickly sent the correct item and collected the incorrect item the next day. Good customer service by the lady we spoke to on the phone. Would use this company again.

Very responsive and friendly customer service, would recommend.

Great service, great price, quick delivery, no hassle, highly recommendable

I ordered an item that showed it was in stock and I was informed in an email that it was shipped but 3 working days later nothing was received. When I phoned the company, I was told it was lost. I asked to pick one up but was then told they don’t have stock. This needs to be on the website so that I can make an informed decision.

Several items ordered at the weekend and everything delivered together on Wednesday with helpful timed tracking. All looks very nice.

The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent.

The Ideal Standard cisterns are of an older design where the cistern hole is around 19mm in diameter. This flush handle fits those well, whereas the newer standard 22mm diameter (“universal fit”) versions do not fit such cisterns.

I found the fit of the metal handle in the captive plastic boss to be rather loose, meaning the handle feels a bit rickety. Hence I took away one star.

The wrong bath tap was sent in error customer service was excellent the correct taps were sent out the next day these taps are excellent quality very stylish thank you chloe for your excellent customer service

Chloe, the sales representative was so diligent in making sure that the order included everything we needed, that it would be delivered on time and communicated everything clearly and was very patient in doing so. Fantastic customer service.

Good product at a good price and delivered on time. I've used FNX before and I'll use them again.

We bought a towel radiator from FNX recently and after fitting realised the temp control was missing. I emailed the company and they are going to send them out, even though we ordered quite a while ago. Brilliant service. Thank you!

Fast and efficient service, item was as advertised and delivery was quick.

Had a very positive experience. Chloe went above and beyond to help. Excellent communication and professional and friendly manner. :)

Good buy.
Speedy delivery.

My Nan was struggling with a faulty shower and Chloe sorted everything super quickly and efficiently. Had a new cartridge sent out to her within a couple of days of her emailing in. Thank you so much Chloe!!

Not being in the plumbing trade I was not exactly sure I was ordering the correct size for the part I needed. However, the website is very clear on specification and size.
It was still a bit of a wing-and-a-prayer but the item I received was exactly what I needed.
It arrived when expected, perfectly packed and ready for use.

"This company is quick to take your money but extremely difficult when it comes to refunds. I had to repeatedly chase them, and instead of resolving the matter, they argued with me. Very unprofessional, frustrating experience, and I would not recommend them to anyone."

Customer service at its best !!!!!!

Delivery was on time. Great service!

Great product and fantastic customer service when I was looking for something else !

I paid for next day delivery Tuesday which didn’t arrive but not only that the courier never received the parcel for 2 days. Courier then contacted me to tell me the delivery was going to be the next day so Friday when no one was in to take receipt, rearranged for the next Tuesday which arrived today. Sorted!