The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent. The Ideal Standard cisterns are of an older des... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a mixer tap from Onbuy who sources it from FNX Bathrooms The mixer was not stocked by FNX but it seems Onbuy didn’t know this and charged me anyway. What a nightmare getting a refund F... See more
Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldn’t clean off. After couple of e mails and sent pict... See more
The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier s... See more
Company replied
Company details
Written by the company
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Contact info
Unit 13 Samson House, SS15 6DR, Basildon, United Kingdom
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
4.1
Great
352 reviews
Replied to 21% of negative reviews
Typically replies within 1 month
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just what i wanted when i wanted it…
just what i wanted when i wanted it fits the toilet pan and the adjustable pins were magic well done
August 5, 2025
easy ordering and delivery
August 5, 2025
Mixer mix up
I ordered a mixer tap from Onbuy who sources it from FNX Bathrooms
The mixer was not stocked by FNX but it seems Onbuy didn’t know this and charged me anyway. What a nightmare getting a refund
FNX were great when Onbuy finally spoke to them. It seems I am now being refunded … All due to Chloe in FNX office
Great company. Cut Onbuy out going forward they are not good at selling products they don’t have access to
August 8, 2025
Unprompted review
Customer service is exceptional
Customer service is exceptional, sorted my problem out that the Royal Mail could not in returning product.
August 7, 2025
Unprompted review
Nothing but 5 stars for this company…
Nothing but 5 stars for this company especially Chloe, she went above and beyond to make sure my items were there & anything damaged was replaced immediately without fuss. Thanks Lee
August 4, 2025
Unprompted review
Great customer service
The item I ordered arrived damaged. I contacted FNX and they had a replacement with me the next day. Amazing customer service and reasonably priced products. Would buy from them again.
August 4, 2025
Unprompted review
Excellent seller communication
Excellent seller communication. So so fast delivery.Excellent quality of goods.Thankyou.
July 30, 2025
Lost Product Replacement
Ordered a concealed cistern through their BnQ store. Original was lost by Evri, let FNX know and a replacement was sent out immediately and came in a couple of days. No hassle. Really good to deal with and product looks a fair quality and is as described.
August 1, 2025
Unprompted review
Wrong colour came
Got bathroom radiator off fnx bathrooms
On line Had an issue Wrong colour. Came Contact them
Fast reply and sending. One out and picking wrong one up
So very good service and very helpful
July 31, 2025
Unprompted review
Great experience with this company
Great experience with this company . Fantastic product with a very quick delivery response .
Highly recommended .
July 30, 2025
Unprompted review
After an appalling experience with B&Q…
After an appalling experience with B&Q I thought id buy direct from the supplier. Wasn’t disappointed! Quick delivery and great to deal with, will use again.
June 23, 2025
Unprompted review
Dont get messed about
This company sells on both ebay, under at least 3 user names (Bathroom Supermarket UK; Bathroom Spares Store; fitheowner) and also via B&Q market, aswell as online as FNX Bathrooms. I know this because in total, ive tried to order a specific style/name of tap 4 times. On each occasion, they advertise it as being in stock, however when you pay, they generate a postage label (with expected delivery date) but they never send out the item. On each occasion, the tracking shows Royalmail are expecting the parcel, but it never get dispatched, scanned or received into the postage system. Ive had to contact them each time to get a refund, and each time, the response is the same. They calm issues with shipping or damaged and it has to be returned, well this would have showing on postage tracking if it was true but it clearly does not. Also, once a parcel has entered the postage system, by law, it cant be removed and would travel through it till destination, ask Royalmail.
Here is a copy of some of the email responses.
"Hi There, Sorry to advise i have just tracked this for you and been advised this order has been damaged in transit and on its way back to us , we would usually issue a replacement straight away but are now out of stock of this item, did you wish for us to refund and cancel this or we can send once back in stock , due back in anyday now. Kind Regards"
27 June
"Hello
I am sorry to inform you regarding your order
Your order was dispatched for picking and loading from our systems, We may have already sent you a email to say it was on its way, we have just been informed the wrong item have been put into the stock allocation in the warehouse and data from our stock controller was incorrect for this item.
We are awaiting new stocks which we expect will be due on the 07/08
Please let us know how you wish to proceed
Kind regards
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XS[[695909444][7RCZXFVVVR73H]]
----------"
24 June
"Hi There, Sorry to advise i have just tracked this for you and been advised this order has been damaged in transit and on its way back to us , we would usually issue a replacement straight away but are now out of stock of this item, did you wish for us to refund and cancel this or we can send once back in stock , due back in anyday now. Kind Regards
Hi There, Sorry to advise i have just tracked this for you and been advised this order has been damaged in transit and on its way back to us , we would usually issue a replacement straight away but are now out of stock of this item, did you wish for us to refund and cancel this or we can send once back in stock , due back in anyday now. Kind Regards
XS[[694716616][SO0NWMCTFM72J]]"
16 June
"Hello
I am sorry to inform you regarding your order
Your order was dispatched for picking and loading from our systems, We may have already sent you a email to say it was on its way, we have just been informed the wrong item have been put into the stock allocation in the warehouse and data from our stock controller was incorrect for this item.
Your order was dispatched for picking and loading from our systems, We may have already sent you a email to say it was on its way, we have just been informed the wrong item have been put into the stock allocation in the warehouse and data from our stock controller was incorrect for this item.
We are awaiting new stocks which we expect will be due on the 20/07 if your happy to wait
We are awaiting new stocks which we expect will be due on the 20/07 if your happy to wait
Kind regards
Kind regards
----------
----------
XS[[688236567][63QN170HKCMH4]]
XS[[688236567][63QN170HKCMH4]]
----------"
7 May
June 25, 2025
Unprompted review
Great communication and quick delivery
Great communication and quick delivery, we are very happy with the product too
June 16, 2025
Excellent products and fantastic service
The items were good quality. Unfortunately fnx sent me a different fitting to the one I ordered but as soon as I realised and contacted them they immediately resolved the problem without any fuss. Mistakes can happen for everyone but it is what you do to resolve them that shows how genuinely good a company is and FNX were excellent. Thank you. I would certainly use them again and recommend them.
June 11, 2025
Arrived on time and no damage
Arrived on time and no damage. Fitted the space beautifully
June 9, 2025
Easy to navigate website to find what I…
Easy to navigate website to find what I need, good prices and fast delivery keeping me informed along the way. Well packaged,all good.
June 9, 2025
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