Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... See more
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Review summary
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Reviews shaping this summary
The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent. The Ideal Standard cisterns are of an older des... See more
The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier s... See more
Company replied
Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldn’t clean off. After couple of e mails and sent pict... See more
Company details
Written by the company
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Contact info
Unit 13 Samson House, SS15 6DR, Basildon, United Kingdom
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
4.0
Great
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We recently ordered a towel rail from…
We recently ordered a towel rail from FNX Bathrooms for our new bathroom and were really pleased with the quality of the product. Upon delivery, we noticed that the free angled valves were missing, but after contacting Sam via email, she responded quickly and arranged for them to be sent out via courier straight away. Excellent customer service and a very prompt response would definitely recommend FNX Bathrooms!
May 8, 2025
fast delivery
April 17, 2025
Was struggling to find a radiator to…
Was struggling to find a radiator to match my existing ones then I had the fortune to find James at FNX Bathrooms. FNX Bathrooms not only took the time to source the correct product but processed the transaction and delivery superbly. Thank you for a five star service.
April 17, 2025
Unprompted review
Good product, be ready for delivery
Good product
Good information supplied by staff on phone.
Very early cut off for next day delivery, this should be made clear on web site
Delivery company - Good communication. As a result we saw this had been delivered, but not to this address
Poor delivery, item left at wrong house as driver not read the delivery address - after flagging him down, he did go back to bring the tap to us.
April 15, 2025
First time using FNX Bathrooms and would use again!
Ordering was easy, the staff were very helpful and the item arrived on the advised date plus I was able to track it. What more can you ask for - oh and the price was great!
March 17, 2025
Easy to use website
Easy to use website. Tracked delivery, so I knew when parcel was arriving.
March 10, 2025
Great service & fast delivery
Great service & fast delivery, my items were very reasonably priced & good quality.
March 4, 2025
Silently Sublime: RAK Seat Delight!
Honestly, who gets excited about a toilet seat? Me, apparently! The RAK Series 600 Soft Close Seat from FNX Bathroom is genuinely impressive. I insisted on the original, and the quality speaks volumes – sturdy, sleek, and that soft-close? Pure bliss.
The quick-release hinges? Cleaning just became infinitely easier. Plus, the bright white finish is flawless.
But the real win? The delivery. Seriously rapid, and packaged securely. No delays, no damage. Just a premium product, delivered fast. If you're after a quality upgrade, this is it. FNX Bathroom nailed it!
February 24, 2025
Great experience with FNX
Great experience with FNX. Very reasonably priced and service was excellent, delivering extremely quickly when the builder needed to close the walls.
We also received a very personal service from senior management on an aftercare issue, that was dealt with excellently. Would definitely use again.
February 26, 2025
Unprompted review
5 Star customer Service
I received a unit that unfortunately was faulty, i spoke to Sam the same day, and the next day Sam told me that they had despatched a new unit out to. I would highly recommended not only for there customer service but the quality of the unit was great. Thanks again.
February 25, 2025
Unprompted review
Took the money and didn’t deliver
Took the money and didn’t deliver, had to ask for a refund which they sent.
February 10, 2025
I recently placed an order and still…
I recently placed an order and still haven't received the unit, after 4 weeks. Despite being told delivery dates and nothing. I have decided to cancel the order because I simply cannot wait any longer. I have sent several emails wanting a refund and have tried numerous calls to receive my monies. I have now received notification I will receive my refund soon. Nobody is picking up the phone. I will definitely not be using you again in the future. Awful lack of customer service.
February 13, 2025
Unprompted review
Reply from FNX Bathrooms
Hey Ms Millard,
James here, please would you mind letting me know if I can contact you first thing in the morning to piece together what has happened so far so we can bring this to a resolution, I would be interested in finding out more on your experience and apologise for the experience you’ve had so far.
Look forward to hearing from you.
James
Top Quality Looking for a small cloakroom sink and…
Looking for a small cloakroom sink and cabinet We discovered this website and were amazed at the great price
The ordering was very simple and the item was delivered very promptly a few days later
The quality is absolutely excellent and better than some items we had seen at double the price
Would highly recommend this retailer for your bathroom needs
January 30, 2025
Reply from FNX Bathrooms
Hey John,
Thank you so much for your review, we are pleased you love your item and valued our service!
Hope to deal with you again.
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