Absolutely brilliant! I ordered 3 foam and feather seat cushions, price very reasonable, Friendly yet professional, kept me fully informed , packed with care , definitely recommend them and would u... See more
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I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The... See more
Company replied
Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... See more
Company replied
Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transporta... See more
Company replied
Company details
Written by the company
We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.
Contact info
Livedale Foam & Sundries Ltd Unit D Enterprise Court Seaman Way , WN2 2AG, WIGAN, United Kingdom
- 03434149990
- customerservice@thefoamshop.co.uk
- www.foam4u.co.uk
4.5
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant!
Absolutely brilliant!
I ordered 3 foam and feather seat cushions, price very reasonable, Friendly yet professional, kept me fully informed , packed with care , definitely recommend them and would use them again with no hesitation .
Thank you jane
October 19, 2026
Unprompted review
Placed an order on 30/9/26 and even…
Placed an order on 30/9/26 and even after several calls and messages left and email sent I still have not even received a reply
Very disappointing
September 30, 2026
Unprompted review
Reply from foam4u
We’re very sorry to hear about your experience and completely understand your frustration.
I have personally checked all of our email inboxes and unfortunately cannot find any emails relating to your order. However, I am sorry that you have been unable to get a response to your calls and messages.
We have now looked into your order and can see that there have been no tracking updates since the parcel left us. Unfortunately, it appears the parcel may have been lost in transit.
Rather than delay things any further, we have arranged for a replacement order to be dispatched today.
We pride ourselves on our customer service, so we're particularly disappointed to hear that you've had this experience.
Please accept our sincere apologies for the delay and inconvenience caused. We hope this now resolves the matter for you.
I ordered 8 replacement foam cushions…
I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The finished result was so perfect I was amazed that they fitted as if they were the originals. I am just delighted and highly recommend this company for any foam needs. Thank you.
September 21, 2026
Unprompted review
Reply from foam4u
Thank you so much for your wonderful review!
We’re delighted to hear that your replacement foam cushions fitted your dining chairs perfectly, especially given their unusual shape. It’s fantastic to know that our team could guide you through the process and help you get exactly what you needed.
We really appreciate your kind words and recommendation, and we hope you enjoy your chairs for many years to come!
Great company
Great company, will use them every time, they answered my questions perfectly. Would recommend them to all.
September 1, 2026
Unprompted review
Happy with the order and arrived in…
Happy with the order and arrived in good time. The mattress topper is definitely cooler than the mattress I was using previously which is great. Arrived not vacuum sealed which was unexpected but, not dirty or anything so can't complain really.
June 3, 2026
Unprompted review
Reply from foam4u
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your order and that your mattress topper arrived promptly. It's great to know you're already noticing that it sleeps cooler than your previous mattress – that's exactly what we hope our customers experience.
We also appreciate your comments about the packaging. While many of our foam products are vacuum packed, some toppers are shipped without vacuum sealing depending on the size. We're pleased to hear it arrived in perfect condition.
Thank you again for your feedback, and we hope you enjoy many comfortable nights on your new topper!
Highly recommended
I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who asked what kind of firmness I wanted, then quoted me a good price. I sent off the cushions covers so they could do pinpoint accurate measuring. Once they'd measured up they gave me an amended price - to my immense surprise, it was lower than their original rough estimate. I really wasn't expecting that level of honesty. When the cushions were returned a couple of weeks later, they fitted perfectly. And they had translated my firmness requirments exactly right. Bliss! In short, I had excellent service from these guys, and would heartily recommend.
on the phone
June 9, 2026
Unprompted review
Reply from foam4u
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with both the service and your new Ercol armchair cushions. We always aim to provide honest, transparent pricing, so it's especially rewarding to know that our revised quote came as a pleasant surprise!
Having your cushion covers sent to us allows us to achieve the most accurate fit possible, and we're thrilled to hear the finished cushions fitted perfectly and that we matched the firmness you were looking for.
Thank you again for your kind words and recommendation. We hope you enjoy your refreshed armchair for many years to come!
Didn’t even get to order
Didn’t even get to order, the first few emails were responded to, gave all information required. No replies received after I sent an email with measurements so I could get a quote. Sent 2 chaser emails and still no response so going to have to look else where. Really disappointing to have this kind of experience given I wanted cushions and cushion covers, clearly don’t want my money 😅
June 3, 2026
Unprompted review
Reply from foam4u
Thank you for your feedback, and we're very sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we completely understand your frustration, especially after taking the time to send your measurements and follow-up emails.
We sincerely apologise if your emails were missed or overlooked. It was never our intention to leave you without a response or make you feel that your enquiry wasn't important to us.
If you're still willing to give us the opportunity, we'd really appreciate it if you could contact us directly with your details so we can investigate what happened and provide the quote you originally requested.
Thank you again for bringing this to our attention, as feedback like yours helps us improve our service.
Bought replacement cushions for my sofa…
Bought replacement cushions for my sofa and the product and service was spot on. Still early days usage for the cushions but they hold up excellently. Very happy.
June 3, 2026
Unprompted review
Reply from foam4u
Thank you so much for your kind review! We're delighted to hear that you're happy with both the replacement cushions and the service you received. It's great to know they're holding up well and providing the comfort and support you were looking for. We truly appreciate your feedback. Enjoy your refreshed sofa! 😊
I’m very impressed
I’m very impressed, it has made such a difference to my sofa and it’s made me realise how poor quality the original filling was. I called up a month or so ago and the gentleman on the phone was very helpful. I had to wait a few weeks (it does mention the turn around on the site so this isn’t a negative thing) and they took care of filling the covers I sent in and return postage. Would highly recommend and i’m pretty certain rest if my family will be using foam4u at some point. Thanks for making my sofa comfortable again 🙌
March 13, 2026
Unprompted review
Reply from foam4u
Thank you so much for your kind words! We’re absolutely delighted to hear how much of a difference the new filling has made to your sofa—there’s nothing better than restoring comfort and bringing furniture back to life.
It’s great to know our team was able to help from the very first call, and we really appreciate your patience with the turnaround time. We always aim to be as transparent as possible, so it’s lovely to hear that this met your expectations.
Your recommendation means a lot to us, and we’re thrilled to hear your family may be considering us too! If you ever need anything else in the future, we’re always here to help.
Thanks again for choosing Foam4U 🙌
A happy repeat customer
I've used Foam4U a few times now and it's now my go-to online shop for upholstery supplies. Have so far received a big bag of foam crumbs for stuffing pouffes, and a bulk load of foam sheets and wadding to re-do a sofa. Shipping is quick and goods always arrive in good condition.
Produces fit my needs and, as a DIY reupholstered, the prices and service are perfect.
I also love the dispatch email that says they are excited about sending the order as I am to receive it... This makes me giggle every time as I REALLY like getting big post!
Keep up the good work!
January 19, 2026
Unprompted review
Reply from foam4u
That’s such a lovely review — and honestly, “I REALLY like getting big post!” made me smile too 😄📦
Custom Mattress
I ordered a custom sized mattress for a bed for my son. I spoke to Cy at Foam4U who guided me on the best options for materials and cover. Mattress was delivered on time and the quality is outstanding. My son loves it and it fits perfectly into the space. Very happy and would highly recommend.
November 15, 2025
Unprompted review
Reply from foam4u
Thank you so much for your wonderful review! We're thrilled to hear that the custom mattress worked out perfectly for your son and that he loves it. Cy will be delighted to know his guidance was helpful. It’s great to hear the fit and quality met your expectations. We truly appreciate your recommendation and are always here if you need anything in the future!
Thrilled with the results
Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive Thursday, well packaged. Volia - 15yo sofas looking like new! Very comfy (memory foam + medium density foam sandwich, with the thicker Dacron) and we've been using them for several weeks now and they're still perfect (the cushions and Foam4U), as they didn't prompt for a review, but their quality of product and service deserves these 5 stars!
October 13, 2025
Unprompted review
Reply from foam4u
Thank you so much for your wonderful review! We’re thrilled to hear that your new cushions arrived quickly and helped bring your 15-year-old sofas back to life. It’s great to know that the memory-foam/medium-density sandwich with thicker Dacron is giving you the comfort and support you were looking for.
We truly appreciate you taking the time to share your experience—especially since we didn’t prompt for a review. Your kind words about our product quality and service mean a lot to us. If you ever need anything else, we’re always happy to help! Enjoy your refreshed sofas! 🙌🛋️
Wide range of products and good…
Wide range of products and good quality. Ordered three separate orders (one for a friend when she saw how good the foam was!) and they were all despatched very quickly. Very pleased with the service.
August 25, 2025
Reply from foam4u
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality of our products and the quick delivery. It’s wonderful that your friend liked the foam too! We really appreciate your continued support.
It’s 4 of October and ordered on 23 of…
It’s 4 of October and ordered on 23 of August. I never received my order. I emailed their customer service for a refund. I’m awaiting a reply.
August 23, 2025
Reply from foam4u
Thank you for your message. We have already emailed you regarding the courier tracking issue and have offered a refund if the order is no longer required. We always aim to put things right given the chance. Once made aware of courier issues we will always fix the problem.
Foam4u have been so helpful
Foam4u have been so helpful - something went wrong with my order and Si was just so focused on putting it all right and making sure it was sorted. Service is first rate and the company is highly recommended.
September 16, 2025
Unprompted review
Reply from foam4u
Thank you so much for your kind words! We’re really glad to hear that Cy was able to get everything sorted quickly for you. Providing great service and making sure our customers are looked after is always our top priority. We truly appreciate your recommendation.
Great service
The company offer a wide selection of items each with specific guidelines for their use. Measuring abd listing's were very easy, as you input your required measurements into Foam4u tool and it tells you the precise cost for what you require. This makes ordering to a budget easy, no guess work at all. Great service, delivery and communications.
Customer care are helpful and efficient, as i realised after ordering and paying I had forgotten to add protective netting. I contacted them within the hour and it was no problem. This was immediately added to my order at no additional cost. Thank you for such a great product and service.
August 1, 2025
Reply from foam4u
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our measuring tool made the process simple and stress-free for you, and that ordering within your budget was straightforward. It’s great to know our team could quickly assist with adding the protective netting to your order—we’re always happy to help. We truly appreciate your kind words about our service, communication, and products.
Reply from foam4u
Thank you! We're glad the foam fit perfectly and arrived quickly.
Reply from foam4u
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team. We’ll be sure to share your feedback with the them.
A brilliant company
A brilliant company. You get exactly what you’ve ordered and delivery is within days.
Highly recommended
July 24, 2025
Reply from foam4u
Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and exactly as expected. Your recommendation means a lot to us.
A great company to deal with
This is such a brilliant company to deal with. I phoned the company and was answered by a very friendly person, Si, who was really helpful. We went through the type of replacement cushion I needed and I sent off the cushion cover for Foam4U to make the measurements. I heard back really quickly as to the cost which included postage.
I received the new cushion and cover within a couple of weeks and I was so pleased with the result. The seat cushion fits back in the sofa perfectly and the sofa looks like new again.
I would thoroughly recommend Foam4U with regard to their customer service and their manufacturing service.
August 1, 2025
Unprompted review
Reply from foam4u
Thank you so much for your kind words! We’re delighted to hear that Cy was able to help you find the perfect replacement cushion and that you’re happy with the result. It’s wonderful to know your sofa looks like new again – that’s exactly what we aim for! We truly appreciate your recommendation and look forward to helping you again in the future if you ever need us.
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