Fone Angels Reviews 

2,234
•
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Great service ! Sent a free mail in pack within 3 working days, iPad slotted straight in the slimline cardboard box. Box had instructions on what to do, posted it (fits as a large letter so was chea... See more

Rated 1 out of 5 stars

very disappointed in fone angels.you cannot get threw to anyone in customer services to find out whats happening.my ipad is still in there hands despite it being nearly three weeks.i have emailed and... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs. First the company shamefully tries to sale uplifts that are not needed. They had my Ipad for months, repair was sub-standard, but i was just thankfull to get the item back after... See more

Rated 1 out of 5 stars

Fone angels offered terrible service< took over a week to get my free mail pack< then over 2 weeks to get my phone back. Upon receipt all seemed well, screen replaced so sent my device off for trade... See more

Company details

  1. Money & Insurance

Information provided by various external sources

If you have experienced any problems or issues with the service, we would like the opportunity to put things right before you leave any feedback. Please contact our priority service at: prioritysupport@foneangels.co.uk Our senior customer service adviser will respond within 2 WORKING HOURS.


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2.5

Poor

TrustScore 2.5 out of 5

2K reviews

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2.5

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Rated 2 out of 5 stars

Use a different service

Use a different service. Although the prices are affordable I would suggest you use a different company. After having my iPhone 6 screen repaired in October I recently found out that my phone was missing the internal screen shield and screws after having it repaired by a different service. In addition to this is took more than a week to receive my phone back and the process was delayed by being told there were additional repairs required that were totally unnecessary.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Would highly recommend fone angels

Would highly recommend fone angels, ipad came back like new! Ipad had bowed a bit in the middle and they even straightened that out! Very impressed. Was sent back in 2-3 days! Did a fab job!many thanks.

January 22, 2018
Unprompted review
Rated 5 out of 5 stars

I’ll be back !!

As a first time user of Fone Angels, I was impressed by the cost of the repair, the website was easy to use and the package to send the item in arrived quickly.
I sent my iPad off as arranged. I didn’t receive any confirmation email or text to confirm the item had been received safely, so maybe this could be looked into to ensure a text is sent when the item is received.
I got an email to confirm the device had been looked at and I was also offered an additional repair to the device which wasn’t a mandatory repair, and it was simple to refuse this.
Within 48 hours my device was returned in a secure and well packed envelope. The repair has been done to a high standard and I’m pleased the device is now working as it should.
I would use Fone Angels again when I need more repairs completing.
Thank you!!!!

January 22, 2018
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to finish.

A fantastic experience from start to finish. From the moment the postage pack arrived right through to getting my phone back, everything was superb. Fone Angels kept me regularly updated with progress and when i got my phone back it looked and worked like new! The service was quick, efficient and excellent value for money. I would strongly recommend anyone looking for phone repairs to seriously look at Fone Angels first.

January 22, 2018
Unprompted review
Rated 1 out of 5 stars

Disgraceful service

Disgraceful service. I sent my phone in to have its screen replaced and it came back with a broken microphone. When I returned it, they said the microphone had been damaged by me (it was working perfectly when I sent it in) and refused to take responsibility. They've returned my phone and now it freezes/crashes whenever I touch the screen. I genuinely wouldn't be surprised if they'd done this on purpose to make a point. My advice would be to find a proper company to fix your phone, the people at foneangels are unpleasant and completely hopeless.

January 21, 2018
Unprompted review
Rated 3 out of 5 stars

Have used fone angels several times now …

Have used fone angels several times now and not always been particularly satisfied. They always seem to find additional work that requires more money being spent. I have never agreed to the additional work being carried out and my ipad always works just as well when it is returned. Not convinced the additional work is necessary.

January 21, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended - thank you!

I highly recommend Fine Angels.
Yet again we've had a broken iPad screen repaired. Same device, same 7 year old responsible for breakage six months ago. This time she actually videos herself dropping it!!
I was hoping but not expecting the same seamless, effortless, efficient, speedy, affordable repair service from Fone Angels with the same high quality of communication - responsive and informative - at each stage in the process. But hand it to them, their service was absolutely faultless again and stupidly easy to use.

January 17, 2018
Unprompted review
Rated 5 out of 5 stars

prompt and efficient service

prompt and efficient service. The screen used to repair my iPhone 7 was of high quality and looked the same as the original. Excellent service and worth paying that little bit more as the 12 month guarantee is worth having. All in all and thoroughly recommended service.

January 17, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent screen repair

When my little boy dropped his ipad mini and cracked the screen I thought that was the end of it ! I stumbled across Fone Angels via an internet search and decided to give them a try. The website is very professional, nicely laid out and the pricing is clear. I took advantage of the free main-in pack and I was was highly impressed by the customer service (we stayed in email contact albeit over the Christmas holiday). When the ipad was sent back with a replacement screen we were amazed - the workmanship exceeded expectations. My little boy thinks we bought him a new ipad.

January 17, 2018
Unprompted review
Rated 5 out of 5 stars

iPad screen repair. Great value.

I sent off an iPad to phone angels for a screen replacement. They sent a bespoke box to post it to them which was really well designed. They let me know when they received the iPad. They did recommend a precautionary replacement of the power ribbon cable as it was close to the worst damage but I asked them to just replace the screen as the iPad was an older model. Once they had replaced the screen they let me know when they had posted the iPad back. It arrived a couple of days later in perfect condition. I was a little worried at some of the reviews I have seen but my experience has been absolutely fine. The posting box, processing and repair have been excellent. I would be very happy to use them again.

January 14, 2018
Unprompted review

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