Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
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Joshua was very polite and explained…
Joshua was very polite and explained everything very well with detail. He made sure I was happy before ending the call.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Danielle,
We're delighted to hear that our team member was polite and explained everything in detail. We're so pleased they ensured you were happy before ending the call!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Really easy & straight forward to…
Really easy & straight forward to getting a new handset.
Also they kept you updated on when it was going to be delivered.
Also making sure everything went smoothly.
Will definitely use again and would highly recommend friends to go through these if they wanted to get mobile 📲 etc
August 5, 2026
Reply from Fonehouse
Good Afternoon Jean,
We're so pleased to hear that getting a new handset was easy and straightforward for you. It's wonderful to know that you were kept updated on the delivery and that everything went smoothly. We appreciate your high recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Joshua dealt with my phone contract…
Joshua dealt with my phone contract renewal very promptly and efficiently. I was able to reduce my monthly payment by £25 and it only took a matter of minutes on the phone.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jessica,
We are so pleased to hear about your positive experience with our team! It's wonderful that we could help you reduce your monthly payment quickly and efficiently. We appreciate you sharing your feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony was really friendly and super…
Antony was really friendly and super helpful in upgrading my plan. The process was straightforward and all questions I had were answered swiftly.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Cheryl,
We're so pleased to hear that our team member was friendly and super helpful in upgrading your plan. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila was very polite and was able to…
Taila was very polite and was able to explain evrything i needed to do to port my existing Vodaphone number to the new Vodaphone contract taken up, and also followed by an email guide to help.
First class service and great deal that no other provider could match.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon George,
We're delighted to hear you received such first-class service! It's wonderful to know that everything you needed to do was clearly explained, and that you also received a helpful email guide. We're glad we could offer a great deal.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
First class service and so competitive!
Daniel was really helpful and explained fully the contractual terms and was able to advise on any questions that I had.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Stephen,
We're delighted to hear that our team member was very helpful and thoroughly explained the contractual terms. We appreciate you highlighting that all your questions were answered.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Lucy very informative professional and…
Lucy very informative professional and helped me with the plan and phone I wanted
Easy process and all explained to me
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Angela,
We're delighted to hear that our team member was informative, professional, and helped you with the plan and phone you wanted. We appreciate you highlighting the easy process and clear explanations.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Friendly
Friendly, not pushing happy to help and advise with my order, happy to explain when asked.
August 7, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon James,
We're delighted to hear that our team was friendly, helpful, and happy to advise and explain everything regarding your order. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Delivery was very quick
July 27, 2026
Reply from Fonehouse
Good Afternoon,
We are so happy to hear that your delivery arrived quickly! We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Peter,
We're delighted to hear that you experienced quick and easy service. Your positive feedback is greatly appreciated and means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Carolann,
We're delighted to hear that you experienced excellent service. Your positive feedback is greatly appreciated and means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had an Amazing experience with this…
I had an Amazing experience with this company. Best price on the market. Phone collected and received very quickly and payment processed the same day. No issues at all. Thank you
July 28, 2026
Reply from Fonehouse
Good Morning Michal,
We're delighted to hear you had such an amazing experience with us and found our prices to be the best. We're also glad your phone was collected and received quickly, and that payment was processed the same day without any issues. Thank you!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Contract renewal
Spoke with Antony Chamberlain who was very helpful. He clearly explained the various options that were available to myself for my phone upgrades. A pleasure to deal with.
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning David,
We're so pleased to hear that our team member was very helpful and clearly explained the various options for your phone upgrades. It's wonderful to know you had such a pleasant experience.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Jonathan,
We're glad to hear you had a positive experience with us. We understand your frustration with the delivery service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent experience
Excellent experience. Incredible deal on a new Pixel 10 with an unlimited Vodafone plan. Phone arrived quickly and everything was up and running in no time
July 25, 2026
Reply from Fonehouse
Good Morning Neal,
We're delighted to hear you had an excellent experience and found an incredible deal on your new Pixel 10 with an unlimited Vodafone plan. It's great that your phone arrived quickly and was up and running in no time!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum is the Best
Callum was very good in answering my questions and he even managed to wave off the upfront cost which is great for me .
Overall , the Custumer experience was great. He gave me a very good informed decision on the purchase I made. I am very happy with it . Just waiting for the phone to arrive. Thank you
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Preciosa,
We're delighted to hear about your positive experience and that you received a very good, informed decision on your purchase. It's wonderful to know that we could assist with the upfront cost. We appreciate you sharing your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had a great experience
I had a great experience with Fonehouse. I spoke with Harry, who was extremely helpful, friendly, and professional throughout the whole process. He explained everything clearly and made sure I understood all the information without making me feel rushed. The whole experience was straightforward and efficient thanks to his excellent customer service. Highly recommended!
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Frankie,
We're happy to hear you had a great experience and found our team member to be extremely helpful, friendly, and professional. We appreciate your positive feedback regarding the clear explanations and efficient process. Thank you for your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very clear and helpful information
Very clear and helpful information, Joshua was really helpful
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Kate,
We're delighted to hear that our team member provided very clear and helpful information. We truly appreciate you sharing your positive experience with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Sent a phone with a s
Sent a phone with a s
im that didn't work. Had to order a new one when it came it won't register. Sitting using an old phone with a different number. Now have to go into a Vodafone shop which is miles away. When I have time to see if they can register the phone and get the dam thing to work. My first bill comes out on the 14th. With a phone I can't use fuming is an understatement!!!
August 4, 2026
Thomas was super helpful and helped me…
Thomas was super helpful and helped me cancel a previous order due to the address being wrong and put in a new order! Easy customer service and very helpful.
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Izzy,
We're delighted to hear our team member was super helpful in assisting you with your previous order and placing a new one. It's great to know you found our customer service easy and very helpful.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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