Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Happy so far!
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Jackie,
Thank you for your positive feedback feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Jake wright was very professional
Jake wright was very professional, patient and attentive. Thank you for your time and assisting me today. I am one happy customer !
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning,
We're so pleased to hear that our team member was professional, patient, and attentive, and that you are a happy customer. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Eitay was amazing
Eitay was amazing. Helpful and informative and friendly.
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Emily,
We're delighted to hear that our team member was helpful, informative, and friendly. We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Amazing
Amazing, get the best deals, i got a brilliant deal with fonehouse, saving me a fortune. So quick from start to finish. With lightening speed delivery. Top marks all round. Thank you
August 4, 2026
Reply from Fonehouse
Good Morning Tracy,
We're absolutely thrilled to hear you found such a brilliant deal with us, saving you a fortune! We're also delighted that the process was quick from start to finish, with lightning-speed delivery. Thank you for your top marks all around!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The person I spoke to was absolutely…
The person I spoke to was absolutely lovely he was very understanding and gave excellent service! I appreciate it a lot
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Cameron,
We're delighted to hear that our team member was understanding and provided excellent service. We appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Jenifer was very helpful and attentive
Jenifer was very helpful and attentive
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Morning Evie,
We are so happy to hear that you found our service helpful and attentive. Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Ellie,
Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Not a UK iPhone
Whilst the price, delivery and initial communication from Fonehouse was very good if, like me, your iphone stops working after a few months you are screwed. On taking my iPhone to an Apple store I was told the phone was previously sold in India and as such was not subject to a UK guarantee. But Fonehouse are refusing to repair or replace my phone.
August 5, 2026
Unprompted review
Easy to use the website and quick…
Easy to use the website and quick delivery. No hidden extras.
My only issue was putting in my address - i needed to add house name and couldnt. I knew dpd wouldnt find me, they had to come back.
August 4, 2026
Reply from Fonehouse
Good Morning,
We appreciate your feedback regarding the ease of our website and quick delivery. We are sorry to hear about the difficulty you experienced adding your house name to the address. We are actively looking into improving our address input system to prevent such issues in the future.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very charming assistance explained…
Very charming assistance explained everything clearly in a timely manner.
August 6, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lisa,
We're delighted to hear that you received charming assistance and that everything was explained clearly and in a timely manner. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you found the experience to be straightforward and efficient. Thank you for sharing your positive feedback; we truly appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Rated highly by Martin Lewis
Rated highly by Martin Lewis for good deals. Mine was the S26 for a 2 years deal. I even traded in my old A54 and the price they offered was the price they paid. The money was in my bank account less than 48hrs after I sent my phone to them. Pleasure to do business with.
August 4, 2026
Reply from Fonehouse
Good Afternoon Michael,
We're delighted to hear you found a great deal and that the trade-in process for your old phone was so smooth and efficient. It's wonderful to know the funds were in your account so quickly!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon John,
We're happy you're pleased with our service and fast delivery! We appreciate you taking the time to leave us your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
New phone
It was so easy and quick to change to a new phone provider and get a new handset thank you easier than staying with my original provider which seems stupid
Came the very next day and everything switched over with 24hrs or so
July 27, 2026
Reply from Fonehouse
Good Afternoon Josh,
We're delighted to hear that switching to a new phone provider and getting a new handset was so easy and quick for you. We're also glad that everything switched over within 24 hours. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Aimii … amazing..
Aimii …. You were amazing..
Thank you for today, very professional,
Understood my issue,
Explained what went wrong,
Advised me of some options.
Would love to deal with you everytime I call phonehouse.
August 5, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Pete,
We're delighted to hear you had such a positive experience with our team member! It's wonderful to know they were professional, understood your issue, and provided helpful options. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent easy to order and great…
Excellent easy to order and great selection and prices next day delivery
August 3, 2026
Reply from Fonehouse
Good Afternoon Susan,
We're so pleased you found our ordering process easy, and appreciated our great selection and prices, along with next-day delivery! Your satisfaction is very important to us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
They do what they say they will do
They do what they say they will do
Great service I'm happy
July 27, 2026
Reply from Fonehouse
Good Afternoon Paul,
We're so happy to hear that our service met your expectations and that you're pleased. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Loads of phones to choose from at good…
Loads of phones to choose from at good prices, they informed me every step of the way I would recommend and I will choose another phone again in the future
August 3, 2026
Reply from Fonehouse
Good Afternoon Simon,
We're delighted to hear you found a great selection of phones at good prices! It's wonderful that we kept you informed throughout the process. We appreciate your recommendation and look forward to assisting you again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Troy,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service.
Excellent service. Harry the call handler was very patient with my lack of knowledge. Talked me through all the details. Even called me back because I didn't have all the information to hand.
Many thanks.
August 5, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Andy,
We're so pleased to hear you received excellent service and that our team member was patient and thorough in explaining all the details. It's wonderful to know they even called you back to ensure everything was covered.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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