Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eitay was an awesome person to speak to…
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when doing so made it so easy to sort out and had a nice laugh with him . Thank you again Eitay!
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Morning Taylor,
We are so pleased to hear about your positive experience! It's wonderful to know that our team member made the process easy and enjoyable for you. We appreciate you highlighting their excellent explanations and support.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience at Fonhouse today. The staff were very welcoming, friendly, and professional. They took the time to help me choose a new handset and made the whole process smooth and stress-free. Excellent customer service-I would highly recommend them. Thank you!
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Morning Joy,
We're so pleased to hear you had such a great experience with us! It's wonderful to know our team was welcoming, friendly, and professional, making the process of choosing a new handset smooth and stress-free. Thank you for your kind recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great customer service from the advisor…
Great customer service from the advisor I spoke to today. He was polite, knowledgeable, and made the upgrade process really easy. Everything was explained clearly, and the whole experience was smooth from start to finish. Thank you!
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Morning Danielle,
We're so happy to hear you had such a positive experience with our team! It's wonderful to know that our advisor was polite, knowledgeable, and made your upgrade process easy and smooth. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I spoke with Thomas about an upgrade
I spoke with Thomas about an upgrade, this was a really smooth process. Really nice person to speak to and had no issue in helping me choose a new phone. It’s nice to also speak to someone with a sense of humour… brilliant salesmen
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Morning Louin,
We're delighted to hear that your upgrade process was smooth and that our team member was helpful in assisting you with choosing a new phone. It's wonderful to know you appreciated their sense of humor!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service
Excellent service, quick phone delivery keeping my number was really easy, so happy with the service
July 22, 2026
Reply from Fonehouse
Good Afternoon,
We're so pleased to hear you received excellent service and that your phone delivery was quick. We're especially glad that keeping your number was easy and that you're so happy with the service!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service from the whole team
Great service from the whole team and it was so good to be able to speak to people to resolve my questions.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Alistair,
We're so pleased to hear that our team provided great service and that you were able to speak with them to resolve your questions. We appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Kayla and amy
I spoke with both kayla and amy who very quickly sorted out my problem.
I had been scammed and they were both so understanding and my problem was resolved within 10 minutes of being on the phone. I am so very thankful to both people I spoke with as I definitely dont need any more stress than what I already have. They both quickly understood the problem and dealt with it efficiently and i cant praise them enough for this. They explained the procedure of the cancellation and return very well and made me feel ten times less worried about if I would get my money back.
When shopping for a new device, the way they handled my situation has greatly impacted my decision and I will definitely become a customer in the future.
Once again I am so thankful to both ladies and i would highly recommend anyone to become a customer simply based on how their customer service team handles people and their problems.
July 30, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Amy,
We are truly grateful for your kind words and for sharing your experience. We are so glad to hear that our team was able to assist you efficiently and provide the support you needed during a stressful time. It means a lot to us that we could alleviate your worries and make you feel more at ease. We look forward to welcoming you as a customer in the future.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
michael was very polite and sorted out…
michael was very polite and sorted out my new phone very quickly, i am happy with the service he provided.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Abi,
We're so pleased to hear that our team member was polite and quickly sorted out your new phone. We appreciate your positive feedback on the service provided!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great customer service
Very knowledgeable and very helpful. Thanks for your help Liam.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Mark,
We're so glad to hear that you had a positive experience and found our team member to be knowledgeable and helpful. Thank you for your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Receiving great service at Fonehouse
The advisor who contacted me regarding my upcoming upgrade was very polite and informative. Antony gave space for any
queries that I may have had and addressed them professionally.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon J Marie. A,
We are so pleased to hear about your positive experience with our team. It's great to know that our advisor was polite, informative, and professionally addressed all your questions. We appreciate your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Overall pretty good.
Overall pretty good.
Ordered before the 2pm cut off for next day delivery but this didn't happen. On calling Customer Service, I was given some excuse about security check causing a delay - I only purchased a phone and no contract so if the payment went through, not sure what further security is required.
Received no shipping emails so I contacted them via the online chat later in the day to be told it was shipped the previous day and given a tracking number - on tracking this number on the Royal Mail website, it was only notified to the courier 6 minutes before I was given the number - not the day before as I was told.
Still not had an email notifying me that my order has shipped or a tracking number (other than the online chat with customer service) but I have received my phone, but not next day as advertised.
On the phone - purchased a refurbished "Excellent" grade - to be honest, it looks brand new and has 100% battery health.
If the communication was slightly better, it would have been 5 stars but the product is 5 stars.
Would order from again.
July 30, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Steve,
We appreciate you taking the time to share your feedback. We are truly sorry to hear about the issues you experienced with the delivery and communication regarding your recent order. We understand how frustrating it must have been to not receive your item as expected and to encounter discrepancies in the shipping information provided. We are actively reviewing our internal processes to ensure our communication is consistent and accurate, especially concerning shipping notifications and tracking updates. It's wonderful to hear that despite these challenges, you are very pleased with the quality of the refurbished phone and its condition. We value your business and are committed to improving our service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Kayla was very helpful and resolved my…
Kayla was very helpful and resolved my problem. I asked for the delivery to be changed.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Simon,
We're so glad to hear Kayla was able to assist you with your delivery change. We appreciate you sharing your positive experience with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great deal for a new Samsung phone
I found a great deal online for a new phone for my son. I was struggling to complete through USwitch so I gave Fonehouse customer services a call. I spoke to Callum. We went through the deal I had seen online. He dealt with my enquiry quickly and efficiently. Customer service was excellent, really pleased with the deal we got for the new phone.
July 31, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Emma,
We're so pleased to hear about your positive experience with us. It's wonderful that our team member was able to assist you quickly and efficiently in finding a great deal for your son's new phone. We appreciate you sharing this valuable feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Mr Ritchie,
We're pleased to hear that we were able to assist you promptly with your issue. We appreciate you taking the time to share your positive experience.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service,fast shipping
Excellent service,fast shipping. highly recommend.Thank you
July 29, 2026
Reply from Fonehouse
Good Afternoon Slawomir,
We're delighted to hear that you experienced excellent service and fast shipping! We truly appreciate your high recommendation. Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great customer service
Great offers and easy to order. Good communication throughout the process and speedy delivery. Great customer service!
July 29, 2026
Reply from Fonehouse
Good Afternoon Catherine,
We're delighted to hear that you found our offers great, the ordering process easy, and our communication throughout the process effective. We're also pleased that you experienced speedy delivery and excellent customer service!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Didnt even deliver it mate
July 28, 2026
Reply from Fonehouse
Good Morning,
Thank you for your review.
We're sorry to hear that you feel this way. Based on our records and the courier's tracking portal, your handset was dispatched on our next-day delivery service, and we can see evidence that it was successfully delivered.
If you would like us to look into this further, please give our Customer Care team a call on 0333 900 1133 and select option 2. We'll be happy to discuss your concerns and review the delivery details with you.
Kind regards,
MJ
Friendly, helpful and understanding
I had to cancel my phone contract due to no coverage in my building and liased with Charlotte and Ido, both were very friendly, understanding and patient. I am very happy with the level of care and support they provided so took out a new phone and contract with Fonehouse which was delivered the next day! Their customer service is excellent, I would definitely recommend!
July 20, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Hayley,
We're so pleased to hear about your positive experience and that our team provided such friendly, understanding, and patient support during your contract cancellation. It's wonderful that you were happy enough to take out a new phone and contract with us, and that it was delivered so quickly. We truly appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
It was a great deal
It was a great deal. Competitive price, all details about deal online, prompt communication and delivery on time. Excellent customer service. All good..
July 28, 2026
Reply from Fonehouse
Good Afternoon Jayant,
We're delighted to hear you found our pricing competitive and all the deal details clear online. It's wonderful that our communication was prompt and delivery was on time, and that you experienced excellent customer service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon ,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.