Fonesunlock Reviews 

113
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Worth your money! I would definitely recommend this site to friends needing to unlock their phones. Top notch service! I am a very happy customer. Thank you very much!

Rated 4 out of 5 stars

I'd just about given up hope of unlocking the phone with only three attempts left when these guys sorted it all out for me! One little problem was the bb info unlocker wouldn't work on my PC running V... See more

Rated 1 out of 5 stars

Ordered My MEP Code for my Curve 8520, 3 days later nothing. I have sent 3 E-mails and still no reply, My Order Number is #13520. Very Disappointed, wish I had of read the reviews before placing an... See more

Rated 5 out of 5 stars

Worked on 1st code provided. Phone : Blackberry curve 8900 with updated operating system. New sim inserted, software detected wrong sim card and request for "unlock code". Yes and was presen... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Mobile phone unlock codes are entered direct into your phone with the keypad. Dont be a slave to your network. We can unlock your phone in seconds.


Contact info

4.2

Great

TrustScore 4 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(113)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service.

Received the info requested within an hour. Minor issue was resolved very quickly despite it being outside the company opening hours.
First class service.

December 25, 2010
Unprompted review
Rated 5 out of 5 stars

fast

My unlock code arrived 2 days after my order was placed.Only problem,my phone is not listed on thier instructions .to use the code ,it took a bit of detective work to figure out how to use it to unlock my LG gt540 but I got there

December 24, 2010
Unprompted review
Rated 2 out of 5 stars

refunds not possible reason for negative rating

thought i required an unlocking code discovered i was unable to use the code as the phone was already unlocked.
so requested a refund but refunds aren't possible
not exactly happy about it so low rating given

December 18, 2010
Unprompted review
Fonesunlock logo

Reply from Fonesunlock

Dear Sascha,

Refunds are possible if the code given isn't correct, but this wasn't the case.

Due to the nature of the product we're not able to refund as it's something that isn't returnable. These codes do come at a cost to us also, and we sell them on with very little profit - as you can see our company is very competitive within this market.

Our website also asks you to read the terms and conditions before the last stage of placing the order.

Taken from our T's & C's:
"5.1. We can only guarantee that the service will fulfill the customers expectations if the following criteria are met:
5.1.4. The mobile phone that the Buyer intended to unlock (whose IMEI number has been given by the Buyer when purchasing the service), is not already unlocked."

Link: http://www.fonesunlock.co.uk/terms-and-conditions.html

Kind Regards,
Tim Kwong.

Rated 4 out of 5 stars

Good service - Iphone 4 unlock

Clear website, excellent communication throughout the waiting period which was longer than expected for the unlocking of an Iphone 4 from Vodaphone. I am one very satisifed customer and would happily recommend the service to others.

December 13, 2010
Unprompted review
Rated 5 out of 5 stars

Pixon M8800

got the code within hours
and it unlocked first time
many thanks for a good service

December 7, 2010
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding service. After getting wrong codes from Orange directly and with only 1 MEP try left, I got the right code from Fonesunlock and it worked. Fast turnaround, quick service, even on the weekend. Great stuff. The networks could learn about customer service from these guys.

December 6, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent

I made a mistake by entering the wrong imei number so i recieved the wrong codes. The help i got was fantastic and was given the right code for free. I would highly recommend these. Also i did recieve the codes i purchased only a few hours after purchase which was really fast.

November 30, 2010
Unprompted review
Rated 5 out of 5 stars

Pure Brilliance!

I got the recommendation for the site off a friend who used it before so I was already expecting good service. I got exactly that. Ordered late in the day and received the code early the next morning, worked like a charm! Thanks!

November 30, 2010
Unprompted review
Rated 1 out of 5 stars

Waiting time and correspondance...

I have waited now for over 12 days to get my iphone 4 unlocked through this site. I paid my money ages ago and have written to them 3 times now asking what is happening, but to date, I haven't yet heard from them once...! Terrible service which I would not reccomend to anyone....!!!

November 23, 2010
Unprompted review
Fonesunlock logo

Reply from Fonesunlock

Dear Mr. Innes,

I believe your phone is now unlocked after 12 working days from the date of order. As stated in the email to you, your emails were being filtered into our 'Junk' mail folder, but has since been corrected. We state on our website that the iPhone 4 Vodafone unlocking service takes up to 10 working days and unfortunately it was delayed another 2 working days which sometimes happens because of our supplier not being able to deliver on time.

I am sorry for the delay and any inconvenience caused. We have taken down the iPhone 4 unlocking services since your order because we can't have our customers unhappy, it takes far too long.

Once again I apologize and hope you'll give us another chance to prove our level of good customer service.

Thank you.

Kind Regards,
Tim Kwong.

Rated 5 out of 5 stars

Excellent

Unlocked my Iphone 4 through itunes, quicker than the network provider can, well impressed, put up with all my moaning too!

October 12, 2010
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look