Fones Zone 

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Rated 1 out of 5 stars

Do not use. Impossible to get a refund after Chromebook arrived with an impossible to fix registration issue.

Rated 1 out of 5 stars

Bought online at Fonezone UAE an IPhone 7. the refurbished iPhone is supposed to be in mint condition. In fact the battery is nearly dead or maybe a cheap Chinese one. After several unpleasant calls... See more

Rated 1 out of 5 stars

I ordered an HTC phone which arrived a week after, which is tolerable, but when I opened the package , some important part of the phone is missing, sim tray, so I complained and promised me that they... See more

Rated 1 out of 5 stars

Ordered the unlock code on 24th and received email confirming it would take a maximum of 12 hours. Didn't then receive it until the 27th. This meant my daughter could not use her Christmas present... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Successful unlock eventually

Codes for my LG Optimus are obtained by FZ from elsewhere so delivery is not instant but arrived within stated time. Instructions a bit vague. 2 codes delivered but no mention of how to use "backup code" and neither code worked 1st time for me.
Response to support query was only in evenings so don't expect instant turnaround. Site advertises online support but not offered to me. First response to query was vague and ambiguous, but after follow-up query I got succinct and successful help next day. Overall it took 4 days from order to get successful unlock.

February 29, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing service

I am in Cyprus and brought a T-Mobile phone with me. I submitted the order and had an unlock code within 2 days. Unfortunately the code did not work. I submitted a support ticket and received excellent and fast help. Still no success so they refunded the full amount to my credit card.
Really impressed

February 29, 2012
Unprompted review
Rated 5 out of 5 stars

superb

dealt with my order fast and efficiently and the phone lock worked first time with no problems!

many thanks and would definitely use again

February 10, 2012
Unprompted review
Rated 4 out of 5 stars

Very good

Got my code with the estimated time-scale and it worked no problem. Please with the service.

February 6, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

The service was very quick and professional, I received a number of emails giving me updates of when to expect to receive the code I requested, and when I did encounter a problem, I received prompt advice almost immediately. Unfortunately the code didn't work for me as I needed to unlock a 3G phone and hadn't realised the codes don't work for them but nonetheless, I had a great customer experience with this company and would definitely use them again.

February 5, 2012
Unprompted review
Rated 5 out of 5 stars

Fast, simple, and brilliant service

I needed to unlock my phone as fast as possible and was recommended Fones Zone by GiffGaff. Although their website informed me that it would take around 72 hours to respond within an hour my request had been processed and the codes had been emailed to me. Along with these there were easy to follow instructions.
When an issue occurred with my phone wanting SP codes they were incredibly helpful and sorted the problem out even though it was not during work hours. I would recommend Fones Zone to anyone wanting quick, reliable, helpful service for a very good price!

February 3, 2012
Unprompted review
Rated 5 out of 5 stars

Smooth efficient service

Did exactly what I paid them to do. What more could I ask?
T-Mobile said it would take then £15 & 28days. Fones Zone did it for 12 in 24 hours!! Thank you.

February 2, 2012
Unprompted review
Rated 5 out of 5 stars

sarah-ann

have had 5 phones unlocked now each time excellent service and easy to follow instructions no cons with this company , highly recommended

January 28, 2012
Unprompted review
Rated 5 out of 5 stars

Simple & Efficient

Can't fault it. Was a bit apprehensive at first, having never unlocked a phone before. The code arrived promptly and the instructions were very clear. Code worked immediately.

Would recommend to others.

January 27, 2012
Unprompted review
Rated 5 out of 5 stars

Fast and professional service

I have purchased two unlock codes for "Samsung" mobile phones, which were delivered by e-mail quite fast, just within a few hours.
The web site provides all necessary information, checking of the code's availability, wide selection of the payment methods and user friendly interface.
This was my first time using foneszone's services and I intend to use it again when needed. I can also recommend foneszone to others without any doubt.

January 25, 2012
Unprompted review
Rated 5 out of 5 stars

Unlock for Motorola Atrix (UK)

I just wanted to say that everything went well with my purchase of an unlock code. As well as the process being quick,the instructions provided are simple enough that anyone could apply them.

Even though Paypal decided to audit my security and that held up the process by half a day, the team at Fones Zone were understanding and quick to respond once that issue had been resolved.

January 25, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Always wary when using a code service on the internet as there are so many rogue sellers out there. The foneszone website was incredibly easy to navigate to to find the information that I wanted, and ordering was a breeze!
The codes were predicted to arrive within 12 hours. They arrived within the hour and I was able to follow the very concise instructions included to unlock my handset. The unlock process took seconds once the code was received. I will definitely use the service again and recommend to anyone who will listen!!

January 24, 2012
Unprompted review
Rated 5 out of 5 stars

Quick reliable service

Codes came through quicker than promised and the back up support really helped me out even as my phone was pin locked by my daughter, thanks for staying with me Richard and providing excellent back up, cheers Jon

January 24, 2012
Unprompted review
Rated 5 out of 5 stars

Fast, Reliable, Friendly

My code for a Samsung Galaxy Ace arrived within the 12 hours stated. Foneszone provided accurate information on how to use the code. The whole process worked seamlessly, much better than Three, how said it would take 14 days to send me the code.

January 18, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant

Excellent - ordered code and received it the following day by email. I was actually sent 2 codes, of which the 1st one didn't work, so used the back up code which unlocked my phone instantly. Easy to follow instructions. Would defo recommend this online company. Thank you:-)

January 17, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

The unlock code was received as per the delivery timescales and it works perfectly. For weird reasons the email from fonszone was filered out of my inbox which created a confusion about the status of my phone unlock order.

January 16, 2012
Unprompted review
Fones Zone logo

Reply from Fones Zone

Hi Nikhil,

You ordered your code on the 2nd of Jan and it was sent out on the 3rd of Jan which is the day after you ordered, "13 days"?, this was still outside of our recommended time limit which I apologise for but things where a bit slow as it was the day after the new year.

We have not received any e-mail from you asking for support or even indicating that you have a problem?

If you login to our site which all customers can do, we have a full support area where you can get priority over questions asked and any support needed, all questions are answered within 1-24 hours, normally the same day in working hours 10am-6pm

Im not quite sure what has happened here but please contact via our support area and we will see if we can get this sorted out for you.

Kind Regards
Richard

Foneszone team

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