Fones Zone 

Thanks for visiting Trustpilot. Unfortunately, we've had to temporarily close this page for new reviews. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not use. Impossible to get a refund after Chromebook arrived with an impossible to fix registration issue.

Rated 1 out of 5 stars

Bought online at Fonezone UAE an IPhone 7. the refurbished iPhone is supposed to be in mint condition. In fact the battery is nearly dead or maybe a cheap Chinese one. After several unpleasant calls... See more

Rated 1 out of 5 stars

I ordered an HTC phone which arrived a week after, which is tolerable, but when I opened the package , some important part of the phone is missing, sim tray, so I complained and promised me that they... See more

Rated 1 out of 5 stars

Ordered the unlock code on 24th and received email confirming it would take a maximum of 12 hours. Didn't then receive it until the 27th. This meant my daughter could not use her Christmas present... See more

Company replied

Company details


Contact info

All reviews

(204)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ron Aberdeen

The contact I had with Richard at Fones Zone was excellent he tried to help me in any which way that he could. All the advice he submitted, I tried but we never managed to unlock the phone.
I was promtly (the time between Foneszone saying that I would be refunded and going into my PP account was 3 minutes thats fast)refunded into my Pay Pal Account. I most centainly would have no hesitation in recommending Foneszone.

October 10, 2011
Unprompted review
Rated 5 out of 5 stars

Very good service and worked very well

Recieved the unlock code within a few hours as promised.
Worked first time.
Simple clear instructions. Took a few seconds. My 6 yr old could have done it.
Regular offers of assistance, contact and phone help numbers if any difficulty encountered. Not needed in my case.
Got what I paid for. Satisfied customer.

October 10, 2011
Unprompted review
Rated 5 out of 5 stars

quick service and correct unlock code

Not much to say and all good really. I had a KPN sim for Holland and need internet etc (maps especially) for my trips. 20 pounds for the unlock key number and provided it after just a few hours on a Saturday. T-Mobile could not do it over a weekend wanted 14 to 20 days for the HTC desire I have on contract. The foneszone gave worked and the phone now works for calls and internet in Holland with the KPN sim card. On a side note to get internet access you need to enter the APN details in the mobile network settings in Android for your new service provided or only calls will work. If google APN and your provider you should be able to get it that way.

October 9, 2011
Unprompted review
Rated 1 out of 5 stars

RIP OFF!!

This company took my money, took 10 days to send me any code to unlock my phone and then it didn't work. I sent an email explaining and was sent 3 more 'back up codes' which didn't work either. I told the so called support that i only had 2 attempts left, he sent me one more suggestion and it still never worked! I asked for my money back and they told me i'd need to send them photographic evidence of my phone in about 6 different screens to prove it hadn't worked!
I'm still £13 down and my phone is locked. Fones Zone is a rip off DON'T USE IT!!

September 29, 2011
Unprompted review
Fones Zone logo

Reply from Fones Zone

The codes requested work 99% of the time but i hold my hands up about the delay, this was due to delays from our supplier and could not be foreseen.

If these codes do not work it is normally down to the user giving us the wrong imei or service provider or not reading the instructions properly.

As stated in our terms and conditions we asked you for a few pictures just to check that information given by you was correct, ie imei etc and if you send us the pictures requested a full refund will be issued.

As you are not willing to provide the pictures we cant prove that the phone has not been unlocked.

You are completely entitled to a full refund upon us receiving the pictures as requested. We pride ourselves on complete customer satisfaction and have dealt with any questions you have had promptly.

We would like to resolve this matter with you as soon as possible.

Rated 5 out of 5 stars

easy as can be.

I made the order and within a few hours I recieved e-mails asking for a few details to enable the order to be completed, all with simple to follow instructions to find the required info on my handset.

4-8 days was the suggested delivery time, and on the fourth day my code was delivered, once again with simple to follow instructions and my handset was up and running once more, could not fault the service and communication.

September 25, 2011
Unprompted review
Rated 5 out of 5 stars

Phone Unlocking Service

I bought a service to unlock my mobile phone, and followed the instructions which were straightforward, but I needed further data from fonezone.co.uk which was provided promptly and without fuss.

My phone was successfully unlocked and I felt guided and supported by fonezone.co.uk at every step along the way.

I would certainly recommend them and their first class service.

September 22, 2011
Unprompted review
Rated 5 out of 5 stars

Business profesional

I was looking on google for all the site that can unlcok my Black Berry 8900
I cam across foneszone via a video, so i started my homework by reading the feedback from other customer about this company and I found out that they are really profesional and the are the best on what they do.
my network was T-mobile and when I moved to Saudi Arabia, i found out that I can't use my phone so I contact foeszone and they did unlcok my phone with in 24 hr.
they are great and trustworthy. so if you plan to do a transaction with them ....
you should do it...

September 22, 2011
Unprompted review
Rated 5 out of 5 stars

Has to be 5 star for service alone

The first number i received failed to work BUT, within 6hrs the company had provided me with a way of unlocking my phone. Any company would of had the same trouble with the normal unlock code, but i dont think many companys would of been so quick in finding a solution.

Great site and great company

September 22, 2011
Unprompted review
Rated 5 out of 5 stars

Samsung Galaxy Spica Unlocked

Received the Unlcok code within 24 hours. Had to boot up the phone with the sim card in. then input the 8 digit code, and hey presto succesfully unlocked at first attempt. Had tried another provider before, but they couldn't deliver, should have gone straight to foneszone, will in future. Recomend to all, fast reliable service. Well done. Eric

September 21, 2011
Unprompted review
Rated 4 out of 5 stars

LG Optimus-Me-P350 unlocked sucessfully

Received first set of unlock codes (and easy to follow instructions) very quickly unfortunately they didn't work. However a support request was answered promptly and a second set of unlock codes was received fairly quickly and suceeded in unlocking my phone.
Total time to unlock phone 3 days with the main delay being caused by me not realising that my reply to the support response hadn't sent.
Overall very satisfied with the service and much less hassle than and cheaper than the service provided by the network (tesco) unlocking a different handset which took around 3 weeks and mulitple phone calls- wish I'd used foneszone for both now!

September 19, 2011
Unprompted review
Rated 5 out of 5 stars

Simply The Best

Easy, professional and helpful service. I requested an unlock code on a Saturday morning and the code was received by lunchtime. It took a further 10 seconds to enter the code in my mobile, as per Foneszones instructions, and my 'phone was unlocked.

Yes, there are cheaper sites, and sites explaining how to unlock your mobile by downloading software, but why risk getting locked out of your mobile completely, or getting scammed with codes that do not work correctly.

Foneszone is simply the best and I would recommend their services to anyone.

September 16, 2011
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service

Excellent customer service. I stupidly did not read the instructions properly but this was not the fault of FonesZone and didn't have the original SIM card. Please make sure you have the original card otherwise the unlock will not work.

Can't fault the company on their advice though. Thanks

September 15, 2011
Unprompted review
Rated 5 out of 5 stars

HTC wildfire s SIM unlcoking code

kept me updated with the order and supplied instructions for the order. The code that was supplied to unlock worked the first time. Very professional service.

September 15, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Received my unlock code well within time scale. I was very impressed with the options given should the phone not unlock on first attempt and on what to do if your phone freezes. Would definitely recommend Foneszone.

September 14, 2011
Unprompted review
Rated 5 out of 5 stars

Great service

I have just unlocked 2 phones through foneszone, my Orange Rio and my Husband's Blackberry 8900. I received the codes the same day as ordering and got a discount for the second phone unlock. Mine unlocked first attempt using the straightforward instructions and code provided. The Blackberry didn't unlock with the codes provided, but after contacting foneszone online, they promptly emailed back with further info needed from us and once this was given, they emailed a new code which worked. I would definitely recommend foneszone and use them again if the need arises.

September 14, 2011
Unprompted review
Rated 5 out of 5 stars

First Class - Samsung GT-E1150i - Unlocked perfectly

Googled around a lot unsuccessfully for unlocking this model phone. Eventually found the FonesZone website which was very clearly laid out.
It gave immediate confirmation that my phone was covered and that a refund would be made if they couldn't offer a code. The terms and conditions were fair and they offered the protection of paying by PayPal.

The cost was slightly high, but they offered a reasonably quick service.
After payment the feedback given was that the unlock code might be delayed by the approaching weekend (this was Friday AM). However, the code was delivered within the time originally promised on the website.
There were lots of e-mails to report progress, one of which was the unlock code.
I logged in to get the specific instructions for my phone. The model wasn't listed, so I used the 'other models' instructions and powered up the phone with the 'new' SIM card installed. The message on the phone was 'Network Code' and a flashing cursor, slightly different to the instructions. I entered the supplied code and the phone showed the message 'Network Code Passed'.
It subsequently reported the 'new' network.
I checked out the phone and it made and received calls perfectly, read the contacts list from the SIM, and worked in every other way I checked.

An excellent unlocking service.

September 11, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look