Foodpanda Thailand Reviews 

The food was ordered at 2:23PM with a delivery time of 315pm. Unfortunately the food had not arrived even at 3:45, I contacted helpdesk. The answers from helpdesk were very generic answers. The food finally came but it was delivered not to my office but at the next door apartment. The food was taken into a house next door. The rider when realising his mistake, tried to retreive it, i refused to take it and proceeded to cancel the order.
Never again Foodpanda. The excuse that there are too many orders in our neighbourhood is not acceptable, in future manage your transport better and not take orders if its over your limit.

Scamed like everybody here, never use this!!! Never ! They cancelled and took the money never sent the food saying address is not correct !

I had experience with food panda, I shop in makro for arround 450Bpaid by credit card, suddenly they canceled, no refund, that said, I gave the wrong address, which I never change my address in my profile, before order never had problem with Delivery.And they said driver called i didn’t pickup, actually never coming call. Until now result no refund & no shopping goods never arrive. SO PLEASE WHEN YOU ORDER BY FOOD PANDA YOU BETTER PAY BY CASH BASED ON EXPERIENCE ‼️‼️‼️

Worst app and company ever !!! I ordered Macdonald through Food panda with waiting time 15-30 minutes the add to 50 minutes then 1 hr then 2 hrs then cancel my order with out give us any reason horrible app and company value avoid this app at all cost !

estimated time is a joke, after waiting 2 hours this "customer service" dude called peter was telling me "If I were you, I would wait and take this 20bht voucher" hahahh what a joke! removed this app for good

I waited for 2 and a half hours, the food was never delivered and then it got cancelled. So I sat on my couch waiting for 2.5 hours and then my order got cancelled. What an astronomically poor service. Truly, truly abysmal. No customer service agents or contact numbers to call. Oh - and this happened two nights in a row.

So I guess me and many other users will be leaving FoodPanda and switching to Grab or Lineman or something.

Get f@cked foodpanda.

I've been waiting more than 2 hours for my food (still waiting. There is no way to cancel the order or talk to a customer service representative. I am done using this app. TERRIBLE TERRIBLE SERVICE. My order should be free at this point. Wasting people's time!

2 hours+ for a food delivery is unacceptable. Spend more time on the quality of your service and less time spamming us with marketing campaigns when all your customers need is timely service.

Ordered from Burger King. Everything arrive stone cold. The driver stopped literally in two other places before mine and when I told him that he is in the wrong direction he said oh I have to deliver another one first! 30 minutes after he picked up he brought me smt uneatable and you can’t warmup fastfood! I talked to the customer service to listen only that they are sorry and they will improve. They know all, just they steal your and my money. Insane. I never had such a horrible service in my life.

My order hasn’t been delivered and if you check the attached photo that foodpanda took you will see the building picture with no one in it not even the grocery!

Contacted support which tried to contact the delivery person and failed. Then said that escalation took place and will hear back within 24 hours.

30 mins later escalation team came back with an email saying refund has been refused.

Tried to contact FoodPanda Thailand on Instagram and Facebook.

Refused to help saying "..It looks like you were already give the best resolution for your case"

FoodPanda definitely managed to scam me out of 1,170 Baht.

I contacted the credit card company and filed a dispute but will take time to find the get the final response

Order number: r21j-tycz

Terrible.
Wish I'd have checked Trustpilot first, would have saved A LOT of hassle!
Ordered via the app for food delivery, made the biggest mistake in Thailand to pay before delivery
(always pay cash on delivery if you can).
Guess what? Had me stood on the road for 30 minutes, updates include 2 minutes away, nearly there......then out of nowhere, 'you have cancelled the order'! No I didn't!!!
Then, took hours of my time contacting the help section on the app, wasted time, as many have said on here, Food Panda said sorry we are not refunding the charge!!!
I have screenshot everything.....Will be taking it up with my credit card company.
Purely fraudulent company.

I would give them zero stars if I could.
I ordered and gave the drop off address to deliver the food. They took money off my card and ignored delivery instructions and did not even contact me even although I gave my mobile number.
No food was delivered and I was charged.
I will chase this up with my bank as it is stealing.
I complained on their app and I was assured that it would be investigated an led rectified.
Now someone has emailed me stating I won’t be refunded with no further explanation.
Would recommend to never use this app.

Disater!
I never god my food and Foodpanda didn’t give refund!!
They are thieves!!!

Food panda are just thieves stealing peoples money and dont care what the food is that they send out. It's about time they were exposed for their type of zero consumer rights policies and bad customer service. They simply do nothing when the food is not satisfactory or the oder is wrong and just keep your money. Best stay clear of this rogue company in Thailand. Customer service was contacted 2 times, and both times, a so-called Mark said he could do nothing and ended the chat. Pure waste of time and basically food panda stole the money.

Bad customer service and stealing funds from customers with no refunds or explanations. They believe in the policy of if he doesn't call we can keep the funds. Horrible and will use grab from now on.

they rip people off, cancel the order and no refund cause i didnt pick the phone for 5 minutes at work. the address is there and many times they would even deliver without informing me or the called even call me to inform about delivery.
very bad, and no place to call or chat with support.

So, let me tell you how frustrating my experience has been.
-- I made an order
-- delivery driver arrived, I met him downstairs at hotel lobby. I noticed my food was incomplete. I ordered 3 items and only 2 items were present.
--I cancelled the order, thinking no big deal, I'll just place another order
--get back on my computer, try to make another order
--"your cash-on-delivery option has been disabled"
--talk to livechat support, I ask why?
--support : sorry, it seems your cash-on-delivery option has been disabled, please make use online payment, possibly due to too many cancellations" (bear in mind I had never cancelled an order in the past)
--I say "yes I know it's been disabled, but why?
--support : exact same template " sorry, it seems your cash-on-delivery option has been disabled, please make use online payment, possibly due to too many cancellations"
--I say "I cancelled because my order was incomplete, that is not my fault. the delivery driver showed up with an incomplete order. can you re-activate my cash payment option?"
--support: "it seems the driver could not find you"
--I say "I just told you, i met the driver, my order was incomplete. that's why i cancelled. can you just tell me when i can use cash to pay again?"
--support : "sorry, it seems your cash-on-delivery option has been disabled, please make use online payment, possibly due to too many cancellations"

This has got to be the most enraging customer service I have ever encountered in my life. I can't shake the feeling that this is intentional, and whoever's behind the support is doing it for a laugh. because it doesn't seem possible to have customer service as terrible as this.

1 uninstall app and save grief from this company customer service the absolute worse give you the run around with lies
I blame management for not fixing this need a strong visionary management team
Never using again can’t follow simple refund want you just to give up

I have given up on using food panda

One of the very worst food delivery services in Thailand