Easy ordering process & quick delivery, simple collection from local collection point. Ordered 2 pairs of trainers, but 1 pair arrived in a half broken box, with a pair in that had clearly been tried... See more
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Review summary
Created with AI, based on recent reviews
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Easy to order and arrange to collect from store. However, store staff very slow when collecting. Queued for 15mins, staff initially told me an issue with their tech so couldn't locate order. Fortunate... See more
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Items was cheaper than anywhere else, well described, order process was easy even though I've never ordered from them before and it turned up safely early next day as I opted for that delivery. It was... See more
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I ordered shoes online but they were too small I went into houndshill shop and it was so easy to exchange for next size up The male shop assistant was the prime example of how customer service sh... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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Very reasonable price of items I bought…
Very reasonable price of items I bought and a quick delivery, excellent 10/10
July 17, 2026
Reply from Footasylum
Thanks so much for the fantastic 10/10 review, Martin! We're delighted to hear you found the prices reasonable and that your delivery was quick. It’s great to know you had a smooth shopping experience with us. Hope to see you again soon for more great finds!
Great company but need clearer descriptions
Great service, genuine product, quick delivery. The only difficulty is my son thinks i may have ordered him women’s trainers, its not clear on the description, so he’s not wearing them much but too late to send back as he has worn them.
July 7, 2026
Reply from Footasylum
Thanks so much for leaving a review, John! We're glad you received your order quickly and hope you're happy with the product. We appreciate your feedback and look forward to seeing you again soon!
perfect...
July 16, 2026
Reply from Footasylum
Thank you so much for your positive feedback! We're thrilled to hear you're happy with your experience. If there's anything else we can do for you, just let us know. Have a fantastic day!
Reply from Footasylum
Thanks so much for the 5 stars, Tyrone! We're delighted to hear your product arrived earlier than expected and that you're happy with it. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Quick and easy
July 17, 2026
Reply from Footasylum
Thanks so much for the 5-star review, Danielle! We're thrilled to hear you had a great experience with us. Hope to see you again soon for your next purchase!
A1 service
Brilliant service.
From ordering my new purchase, the ease of using the online store to the speedy delivery time.
Product was as described, packaging and the delivery was great can’t fault them in any way
June 15, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Julian! We're delighted to hear that your experience from ordering to delivery was smooth and that you’re happy with your product. We love knowing you had a great shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5-star review, Dfacebusy! We're thrilled to hear you had an amazing experience with us. Hope to see you again soon for your next purchase!
Got a nice tracksuit for my boy for his…
Got a nice tracksuit for my boy for his birthday and treated myself to new crepes 😘
July 21, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, Marisa! We're delighted to hear you treated yourself to some new crepes and your boy's tracksuit for his birthday. It sounds like a fantastic celebration! We love knowing you had a great shopping experience with us. Hope to see you again soon for more stylish finds!
Reply from Footasylum
Thanks so much for the 5 stars, Mrs. McCarthy-Barrett! We're delighted to hear you enjoyed the selection of trainers and the delivery experience. It’s fantastic to know you had a great shopping experience with us. Hope to see you again soon for your next footwear find!
Delivery on time
Delivery on time, happy with the product and I shop with Footasylum on a regular basis, quality service
July 16, 2026
Reply from Footasylum
Thanks so much for the fantastic 5-star review, JOHN! We're delighted to hear that your delivery was on time and you're happy with the product. It's great to know you enjoy shopping with us regularly. We really appreciate your support and look forward to seeing you again soon!
I’ve ordered 2 times in the passed few…
I’ve ordered 2 times in the passed few weeks and I haven’t received any of them! The first one I was refunded for but the second one at £130 hasn’t and I still haven’t received my things since the 30/06
June 27, 2026
Reply from Footasylum
Hi there,
Thank you for your review, and I am really sorry to hear that your shoes arrived with marks on them. I completely understand how disappointing and frustrating this must be, and please accept our sincere apologies as this is certainly not the experience we aim to provide.
We would really like the opportunity to look into this properly for you and work towards a resolution as quickly as possible. Please could you update your review or contact us at customerservices@footasylum.com with your order number and a photo showing the marks on the shoes, so we can locate your order and investigate this further as a priority.
We appreciate you bringing this to our attention and will do everything we can to help resolve this for you.
Nice lady serving pleasant and helpful
July 16, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Denise! We're delighted to hear you had a pleasant experience with our team. We love knowing you enjoyed your shopping with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the fantastic 5-star review, Jaafar! We're thrilled to hear you had a great experience with us. We love knowing you're happy with your shopping. Hope to see you again soon for your next purchase!
Reply from Footasylum
Hi John,
Thank you for taking the time to leave us a review!
We are delighted to hear that you were happy with the quick and reliable delivery and that your product arrived exactly as expected.
We really appreciate your kind feedback and hope to welcome you back again soon.
Thank you.
Good buttt
The delivery was fast and efficient which was very nice but the box came crushed and the shoes weren’t wrapped up properly and were quite dusty :(
Happy with the shoes tho js wished it came a bit more new looking lol
July 16, 2026
Reply from Footasylum
Hi Hana,
Thank you for taking the time to leave us a review!
We are really sorry to hear that your order arrived with a crushed box and that the shoes were not wrapped properly and appeared dusty. We completely understand how disappointing that must have been, even though you are happy with the shoes themselves.
We closely monitor our courier performance and packaging standards to help improve our service, and we have noted your feedback.
If the shoes have been affected in any way or if you need any further assistance, please get in touch with our Customer Service team using the link below and we will be happy to help:
https://www.footasylum.com/contact/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
Thank you.
Reply from Footasylum
Thanks so much for the fantastic review, Elaine! We're delighted to hear you had a quick delivery and a smooth experience with us. We really appreciate your kind words and hope to see you again soon for your next purchase!
Footasylum is the best
Footasylum is the best. I really enjoyed shopping on the website, it is so easy and very helpful for people who want something different from the traditional styles. I would recommend it for anyone looking into the young and fresh market. Top!
July 18, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Fatima! We're thrilled to hear you enjoyed shopping with us and found our website helpful for discovering unique styles. We love knowing you had a positive experience and hope to see you again soon for more fresh finds! If you ever need anything, just give us a shout.
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