Easy ordering process & quick delivery, simple collection from local collection point. Ordered 2 pairs of trainers, but 1 pair arrived in a half broken box, with a pair in that had clearly been tried... See more
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Review summary
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Easy to order and arrange to collect from store. However, store staff very slow when collecting. Queued for 15mins, staff initially told me an issue with their tech so couldn't locate order. Fortunate... See more
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Items was cheaper than anywhere else, well described, order process was easy even though I've never ordered from them before and it turned up safely early next day as I opted for that delivery. It was... See more
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I ordered shoes online but they were too small I went into houndshill shop and it was so easy to exchange for next size up The male shop assistant was the prime example of how customer service sh... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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Very happy with purchase.
Very happy with purchase however item had a small hole. Easily returned and changed with no issues. Highly recommend.
June 21, 2026
Reply from Footasylum
Thanks so much, Clare, for the fantastic review! We're delighted to hear that your item was easy to return and exchange. Your recommendation means a lot to us. Hope to see you again soon for your next purchase!
I've ordered quite a few things from…
I've ordered quite a few things from footasylum always spot on and fast delivery ordered on Sunday arrived Tuesday excellent
July 21, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, MISSJULIEBOUSFIELD! We're delighted to hear your order arrived quickly and that you're happy with the service. We love knowing you had a smooth shopping experience with us. Hope to see you again soon for your next purchase!
Reply from Footasylum
Thanks so much for the fantastic review, Andrea! We're delighted to hear you had a great experience with our delivery. We love knowing you’re happy with your order and hope to see you again soon for your next purchase! Thanks again for taking the time to share your feedback.
Varied choices at competitive prices
Varied choices at competitive prices. Easy on line service to negotiate. Excellent quality of products. Delivery prompt, delivered the next day. Grandson delighted.
July 16, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Maureen! We're delighted to hear you found our choices varied and our prices competitive, and that the online service was easy to use. It's great to know your grandson was delighted with the delivery promptness. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
I had a good first order experience
I had a good first order experience, as my house is easily mistaken for another house close to me and the courier has delivered to me and followed my instructions, which I am very happy about and came on time. Will definitely be ordering from here again. ❤️
July 21, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Bridget! We're delighted to hear that your delivery was accurate and on time, especially with the house mix-up. It’s great to know you’re happy with your experience and that you'll be shopping with us again. We look forward to your next visit!
I love Footasylum because it has a…
I love Footasylum because it has a great selection of brands and styles, making it easy to find clothes and trainers I like. The website is easy to use, delivery is reliable, and there are often good deals and new arrivals to choose from. Overall, it offers a convenient shopping experience with trendy products at competitive prices.
July 21, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Marcel! We're delighted to hear you enjoy our wide selection and find the website easy to navigate. It's great to know our delivery and deals meet your expectations. We really appreciate your support and hope to see you again soon for more trendy finds!
Reply from Footasylum
Thanks so much for the 5 stars, Jessica! We're delighted to hear your product arrived quickly and that you're happy with it. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Great prices
Cheap trainers purchased in the sale. Very happy with the purchase. Arrived on time and well packaged.
July 5, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Barry! We're delighted to hear you’re happy with your purchase and that it arrived on time and well packaged. It’s great to know you’re pleased with the value you got from the sale. Hope to see you again soon for more great finds!
Reply from Footasylum
Thanks so much for the 5 stars, Disaplinfn! We're delighted to hear you found our platform quick and easy to use. It’s fantastic to know you had a smooth shopping experience with us. Hope to see you again soon!
It was alright but the box condition…
It was alright but the box condition was poor and no toe filling for maintenance.
July 16, 2026
Reply from Footasylum
Hello Joshua,
Thank you for sharing your feedback. We're very sorry to hear about the condition in which you received your order. We understand how disappointing this must be, and we sincerely apologise for the inconvenience caused.
Please contact our customer service team with your order details using the link below, and we will do everything we can to resolve this issue as quickly as possible for you:
https://www.footasylum.com/contact/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
Thank you for your patience and understanding.
Frustrating
The item I received didn’t fit so I returned it for exchange.
I haven’t received any confirmation for my exchange.
I contacted customer service and they are saying the order is still showing label generated even though I have evidence of delivery and a confirmation from footasylum that they have received my return.
This is really frustrating
July 21, 2026
Reply from Footasylum
Hi Martha,
Thank you for taking the time to leave your review.
We are sorry to hear about the frustration caused regarding your exchange. We have checked your query and can confirm that our team has already responded to you via WhatsApp with an update regarding your return and exchange.
Please check your WhatsApp messages, where we have provided further details and assistance with resolving this for you.
Thank you for your patience, and we hope we can get this resolved for you soon.
Fast delivery
Fast delivery - delivered in under 24 hours!!!
Impressive. Got a few bargains so in all it was a win!
July 16, 2026
Reply from Footasylum
Thanks so much for the fantastic review! We're thrilled to hear your order arrived in under 24 hours and that you managed to grab some great bargains. It’s always a pleasure to make your shopping experience smooth and enjoyable. Hope to see you again soon for more awesome finds!
Shoes came quick
Shoes came quick - the delivery people were harsh with delivering box came broken but other than that shows came great
July 6, 2026
Reply from Footasylum
Hi there,
Thank you for taking the time to leave us a review.
We are pleased to hear that your shoes arrived quickly and that you are happy with your purchase. However, we are sorry to hear that the delivery box arrived damaged. We will share your feedback with the courier team, as we always want parcels to be handled with care throughout the delivery process.
We appreciate your feedback and hope to welcome you back again soon.
Good experience all around..
Delivery service was good, always kept update, order was well packaged, and the service was great as always though I only ordered twice, I have had no issues, so I would definitely recommend
July 9, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Kris! We're delighted to hear that your order was well packaged and that you enjoyed the updates throughout. It's great to know you've had a smooth experience with us, and we truly appreciate your recommendation. Looking forward to your next visit—give us a shout anytime you need something new or just want to say hi!
Wait for my order 13 days and stil not…
Wait for my order 13 days and stil not come this is a joke for real
July 13, 2026
Unprompted review
Reply from Footasylum
Hi Eliasz,
Thank you for your review, and I am really sorry for the delay in delivering your parcel.
I have checked your order, and while we dispatched it on time to ensure it reached you as quickly as possible, it has unfortunately been lost within the courier's network, which is beyond our control.
As soon as you contacted us to report the issue, we arranged a replacement order for you, and it is already on its way.
We sincerely apologise for the inconvenience caused and appreciate your patience. We hope your replacement reaches you very soon and restores your confidence in shopping with us.
Reply from Footasylum
Hello Rod,
Thank you for sharing your review. I'm very sorry to hear that you still haven't received your refund. To assist you further, could you please contact us directly with your order details? This will help us investigate the issue and ensure your refund is processed as quickly as possible.
https://www.footasylum.com/contact/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
We appreciate your patience and look forward to resolving this for you.
quick service and easy to collect
July 7, 2026
Reply from Footasylum
Thanks so much for the 5 stars, Steph! We're delighted to hear you found our service quick and easy to collect from. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Great price and service !!
My number one go to for most things with great selection and price. Staff are always helpful and polite and dont start following you round pestering you like other stores !!
July 16, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Mr Gibb! We're delighted to hear you appreciate our helpful and polite staff, and that you find our selection and prices great. It’s always a pleasure to know our team makes your shopping experience enjoyable. Hope to see you again soon!
Becouse I went in store placed an order…
Becouse I went in store placed an order for home delivery told the person what sizes I wanted and the wrong sizes came absolute joke so not happy!
July 15, 2026
Reply from Footasylum
Hi,
Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide. We have contacted you with the details and how to resolve this.
We are looking forward to your reply. We appreciate you bringing this to our attention, and we’ll do everything we can to put this right for you.
Reply from Footasylum
Thanks so much for the 5 stars, Mairita! We're delighted to hear you had a great experience with us. We love knowing you enjoyed your shopping and hope to see you again soon! If you ever need anything else, give us a shout.
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