Fanatics Reviews 

Cheap apparel everything is not heat applied letters and numbers instead of sewn on. The prices have doubled on authentic on field what the players wear. Everything made in under developed countries and materials made in China. I will not purchase anything from them anymore. They have a monopoly on all major sports to supply cheap ass apparel!!

Ordered a soccer jersey as a gift. Tracking said it’s on its way for 4 weeks. Even after speaking to a representative still no jersey. Guess my sister won’t get this $185 present. No way to recoup my money. Should have read the reviews.NEVER ORDER FROM FANATICS.

UPS lost my Jersey and Fanatics customer service was amazing. The saw right away what UPS did and without hesitation I have a new jersey on its way with express shipping. Thank you!!

They are just ridiculously expensive, I've bought some team t-shirts and there is nothing special about them, not fitted or anything just a plain tshirt with team name and player name on back for over $45 each. They look and wear cheaply. Also bought a hoodie for over $70 and when I received it, it was pretty much a long sleeve shirt with a hood on the back, not a normal hoodie at all

This place is ruining NFL (and from what I can tell every sport) merchandise. But I post here for a recent visit to Lids (“a fanatics experience” with the Lids logo) where I no joke saw two obvious DHgate knockoffs (Dak and TJ Watt) HANGING FRONT ROW for sale. I told the clerk and he didn’t know any difference. But I just laughed, that’s fanatics for you. Just absolute trash.

I would give a zero if I could. I’ve been waiting since October for a refund of 132.00€
Im totally disgusted at this company. I’ve ordered 100s€ in merchandise and to be totally blown off on an item I returned and requested a refund. They’ve confirmed it was received but still no money.

Terrible customer service! I will never buy from this company again! Their ad says they ship within 4-5 days which is a lie! It’s been 11 days and haven’t ever gotten a reply from my emails. Do not buy from this company!

I've used them in the past but now I feel like they just take orders and use people's money like interest free credit.
It's been since Dec 5th that I ordered 3 items. I call earlier this week and they said I'd recieve an email from UPS with updated tracking since Landmark only transports to customs when coming into Canada.
I never recieved an updated tracking and I just called again and now they tell me they will reissue an order for two of the items and a refund for the 3rd because it's now out of stock. It's been o er 2 weeks and I'm just finding this out now???
@Fanatics @Lids - Get it together. You charge good money for the products you sell so give your customers the service they deserve.

Ordered a present for my husband and paid for expedited shipping. Their tracking is through a app called shop. My item can not be tracked. I asked for a refund. First email they offered a 5% hahaaaaa! Now they are not responding! 83$ thrown away! DO NOT ORDER FROM THEM SCAM!

SCAM, SCAM, SCAM!!! Ordered and was sent tracking to be delivered NOV.30 it arrive (BS) in Smyrna, TN on Nov18 and here it is Dec.1 and still in Smyrna, TN!! Have NO IDEA who the carrier is and customer service just says to wait 2-3 more days....for 8 days they've been telling me this. Thankfully I used PayPal and git my money back.

I have not been this disappointed by a retailer in many years, I can not explain how poor this service is. Three week delivery forcast for a commercially available product which still couldn't be met. Customer service is all automated so you can not speak with a human being and a replay back via email basically said, if you don't like it, cancel your order.

Please do not use this retailer for any future business, terrible.

Although fanatics was very apologetic on this " trust pilot" response , when I called them back to ask when my order was coming in - they explained not until next week . ( This response of ; " sorry we added upgraded shipping without your request , we've credited you .. well they were not not or friendly at all when I called back to ask when order would be in .. in fact the employee raised their voice scolded me that since they refunded my $6 , my order went back to ground shipping, and the whole problem that they created - that actually delayed everything..
So unfortunately the " bait and switch tactics " used online, are actually continued with the comments on this platform..
Here ; they seem very apologetic.. but when you call them - unfortunately the rudeness is only what you receive ...
I urge / and would love management to contact me .. " I'd be more than happy to give the 2 names of their employees that lectured me about how legal it is for them to bait in customers with a free shipping code , and when you use that code - they automatically bill you even higher for shipping ( without your knowledge or consent ) to upgraded shipping and charge even more . *" If you don't notice the higher amount on your final total , you would never know they charged you a much higher shipping amount ..
** The attitude of the employees I spoke with actually makes me want to look at legal remedies & look at possible class action possibilities - if attorneys can locate the hundreds of other's they did this deceitful way of offering free shipping, and then actually charging extra shipping charges than normal .
The response here is pleasant..
The response by employees is about the rudest you will ever encounter...

I ordered a jersey for my husband for Christmas on December 14th. It was in stock when I ordered it and it said it would ship by December 21st. I received an email on December 19th (5 days later) stating that my order can no longer be fulfilled as this item is out of stock. I’m not sure why it takes 5 days to tell me something isn’t in stock. Awful experience and now I’m scrambling to find another gift for my husband for Christmas.

When you order a piece of cloth and its not as descriped and completely wrong sized so you decided to send it back and it costs you more than half the original price ! , i think there is no need write here more, should i ?
Thank Companies like this, i have decided to stop buying clothing online, i will go then in person.

Please avoid this company not the utd…
Please avoid this company not the utd store total scammers took my money and sent me a tracking link that clearly shows goods were never dispatched I told them to cancel and refund a week ago they have now sent me a email saying goods dispatched today even tho I cancelled the order I now have to hope they turn up then go through this all again to return them have now had my money 3 weeks and I no longer need the goods as purchased else where absolutely disgusting customer service DO NOT GIVE THEM YOUR MONEY

Horrible customer service. Bought a gift for someone who wears Small-medium, ordered medium. Didn’t fit, zipper broken. Exchange a nightmare, can’t connect with service. Got a large, zipper broken-still too small. Now Fanatics claiming I owe $9.99 for return. Inferior products, DO NOT BUY FROM FANATICS.

Placed a return on a gift that I received and was promised that the entire return amount would be on a gift certificate. Days went by and I haven’t received the gift certificate yet so I reached out to fanatics to check the status only to find out that only a portion was out on a gift certificate. Glad I asked before the chat was over to confirm the amount because I was being ripped off and given less money than was paid for. They refunded the difference of course but not in a gift certificate but instead the original payment which I would never get because IT WAS A GIFT. Positive that they’ve been ripping plenty of people off by taking a portion of their return money. This was absolutely terrible and the service was horrible.

Ordered a product that needed to be returned. Requested store credit to use purchasing another product. After 1 month, multiple customer service attempts, and a delivered return product, I'll be disputing this charge and ensuring people are aware what bad Customer Service they have.

If I could have given no stars I would have done it! Absolutely worst scheiß shop ever in the world. They show different colours etc of the products and send the wrong items. Then you pay a lot of money to send it back, but it's actually their fault.
I will never ever order again!

Why does Fanatics have a monopoly on so many licensed products? I ordered a New Era MLB Cardinals that that was described as Navy. When it arrived it was Black. There is no where to review the product. I wonder why? Because Fanatics messes everything up. I'm satisfied with maybe 1 in 4 orders. ugh!