Absolutely disgusting service 😡 I ordered 2 tops with the supposedly VIP Express delivery? Over 11 days and still no sign of them!! Now I can't get through to Customer Service, the robot on the phone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
scammers, avoid, they take money, never delivery or return your emails or calls. tracker of order doesn't work.
I ordered a jersey around Dec 1, 2022 company confirmed order and took my payment, then nothing. No updates or anything. I tried calling, no one answers the phone. I have had numerous chats but to n... See more
I am glad I read the reviews after my purchase from Footballshoponline as I would probably not of purchased from them...Great experience bought some Chelsea pajamas as were not available on Amazon bef... See more
Company details
Information provided by various external sources
Football Shop Online providing that cool football merchandise gift for any football fan in your life.
Contact info
Clifton Avenue 5, WA15 8HE, Altrincham, United Kingdom
- www.footballshoponline.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't buy from this company. Save yourself the grief.
I ordered a jersey around Dec 1, 2022 company confirmed order and took my payment, then nothing. No updates or anything.
I tried calling, no one answers the phone. I have had numerous chats but to no avail. Supposedly I've received a shipment tracking number but it doesn't state any proposed delivery date. I would never order from this company again. Steer clear and buy elsewhere. Our grandson sadly will not get his gift for Christmas.
I am glad I read the reviews after my…
I am glad I read the reviews after my purchase from Footballshoponline as I would probably not of purchased from them...Great experience bought some Chelsea pajamas as were not available on Amazon before Christmas paid for next day delivery and they turned up 24 hours later right size great price very pleased will use this company again. Thank you Merry Christmas
Put an order in for a jacket
Put an order in for a jacket, given 2 delivery dates over a couple of weeks and still no jacket. Claim evri had processing problems ( how can they have processing problems when all they need to do is deliver) then when I've asked for a refund they say prove evri hasn't delivered to a neighbour ( I have none). They also know that no attempt has been made on delivery. Avoid at all costs. They also advise through amazon so be careful
So quick and very helpful
Order came quickly but wrong colour…
Order came quickly but wrong colour they will not answer the phone or emails to exchange item for the correct order , used them via Amazon who say we must deal with seller . Don’t recommend using them ever ! Be ware
order made two weeks ago and paid twice following their request
order made two weeks ago, money taken, they asked for the payment again, caught me out , so now i've paid twice; and no sign of the jersey or a reply to my enquiries.. getting worried, son disappointed, AVOID
Order Not Delivered
I bought a kit in August last year (£103). Despite promises of delivery, the last being before Christmas, it has still not been delivered. Currently trying to get a refund.
Ordered just before Christmas, item not arrived
Ordered just before Christmas, been charged but have not received anything. I have tried to redirect the item twice but nothing has arrived. Tried to call the company, no answer just left a message. Very disappointed son here 🥲
Chelsea pyjamas
Ordered Monday night and goods arrived Thursday. Excellent service, Lovely quality and great price. Think there will be a very happy boy on xmas day 😊
Came before estimated delivery date
Came before estimated delivery date, brilliant quality👌🏽
Been waiting 3 weeks for an item
Been waiting 3 weeks for an item. Only responded when i chased and now been told this item takes 5 days to process through the warehouse... and no feedback on when out for delivery. BEWARE!
The Perfect Retailer
I have just made a purchase at Footballshoponline and finally my faith in retailers is restored. Refer to a dictionary or thesaurus, look up "perfect retailer" and you will see Footballshoponline. I came across them by accident. They answered my questions quickly and honestly and did not try to oversell me. I placed an order for 8 different products, all of which were delivered within a few days, faster than expected, as they had upgraded the delivery service knowing we would appreciate a quicker arrival, all without any additional cost to us. The items were exactly as described, high quality and authentic products at very good prices. I highly recommend this retailer - Great product, Excellent service, Fantastic communication
Arsenal pyjamas
Very reasonably priced, fast delivery, very good quality
Exellent items quick delivery recommend
Quick free delivery
Quick free delivery. Exactly as promised. Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








