Foot Locker Reviews 4,922

I only gave them one star because I had to in order to write this review. Footlocker fucksucks trash.im find somewhere else to spend my money.

I recently visited the Cardiff store in City centre I asked a lovely lady called Shannon where the junior section was and she was so polite and showed me, I was then handed over to a gentleman called Josh he was so accommodating with what I needed and also was there to show me the other options online that could off be an alternative to what I wanted, My friend also wanted a pair of shoes which he was again really helpful with our needs and what we wanted.I will also just mention there was a lady called Donna who was lovely to talk to and she was talking about her new shoes. Overall had a great experience in store and would return thankyou all for the support.

Never ever will I use this company again, ordered trainers in November 2025 - after waiting 3 weeks for delivery they come and were 2 totally different shoes. Iv tried to return the following instructions that were very hard to follow, at the time there was an issue in the supplying returns labels, when I finally got them to the locker for return jan 9th 2026 I sent them the proof, it is now almost MARCH and I still haven’t received my refund, after contacting them and getting the rudest call agent, didn’t listen, spoke over me and raised his voice as I was expressing my concerns, who definitely could not grasp the situation, he informed me that the parcel was not collected by UPS and is still sitting in the locker and that I as the consumer must sort this problem out myself, phone ups and ask for the parcel which obviously cannot be done as Footlocker as a company have to raise the issue with their courier service not me as a consumer. Tried to run back at 12:09 to inform them ups wouldn’t be giving me the parcel and it is their job to follow this up, only to find out that customer service is now closed and I’m still left without a refund. Absolutely terrible behaviour on their behalf and shambles of a company to deal with I will NEVER order from this company again. Worst experience I have ever encountered with customer service.

terrible costumer service and the quality of shoes is even worst . still not answering my mails and even i dont get my money back

Absolute joke of a service. Ordered twice on the 20th Feb, and both were cancelled because they sold me stock they didn't actually have. Their "solution" is for me to follow their social media and use a discount code with a million exclusions. My time was wasted and my funds were tied up for nothing. First and last time ordering from Foot Locker UK.

They received my returned items on 04/02/26 it’s now 22/02/26 and still no sign of a refund. Horrendous customer service.

Ordered on line for home delivery.delivered to wrong address been in told I’m not allowed a refund or a new pair trainers sent out

Foot locker is one of my favorite shoe stores orders come fast and they have great customer service

Refused to process my refund after return not delivered by courier eventhough I followed their return process and provided evidence, then blamed me saying they wouldn't process the refund as I hadn't followed a company process rule in a hidden EU help page.

I received a completely incorrect item that I did not order and they refused to send me the correct shoe that I actually ordered. My order had someone else's personal information and another stranger also now has my personal contact information and address. When I contacted customer service they told me that although it was their mistake, I need to arrange return of the incorrect product myself and they would withhold a refund until 1-2 weeks after it was received. So disgusting

Faulty shoes and process to return is long and slow

returned a pair of £100 trainers had to get in touch numerous times about a refund to be told that the shoes was missing from the box and I wouldn’t be getting a refund iv never known a company to have such bad customer service

I ordered a pair of Hoka shoes from Footlocker in August 2025. After 6 months the sole had started to detach from the shoe itself with normal use. I contacted the customer service team, who asked for photos of the issue. After providing these, they have still asked for the shoes to be returned to their Quality Department even though the defect is evident. No pair of shoes should have such a defect after 6 months. I have returned the shoes to Footlocker reluctantly (at my own inconvenience) and remain hopefully they will provide a refund, as they do not offer replacement.
Overall terrible customer service, I will never buy shoes from Footlocker again and will go directly to Hoka next time.

DO NOT BUY FROM FOOT LOCKER. I purchased a pair of sneakers and requested an exchange to which I had to pay for a box and label to ship back to them for an even exchange because it was not accepted in store... it is now 3 weeks later, 3 phone calls and multiple chats I have not heard a PEEP of them receiving my order back or sending out the replacement. I finally got someone on the phone after a 36 minute wait, who did not speak clear english and she put me on hold for another 28 minutes to tell me i have to wait ANOTHER 7-10 business days for them to process, but that the warehouse received my exchange back over 2 weeks ago. They refused to send anything stating that in writing I had to "go by her word" and then she hung up. I am at a loss of money and patience.

I placed an online order and Ike was shipped to an old address that is no longer in my profile and every step of the way, to corporate read a script,saying that I’m sol and offered NO resolution!!!!! They have lost one of their last customers!!!!

This experience has been extremely unsatisfactory.

I sent clear photos of the item along with the dispatch note, yet it took several days and numerous back-and-forth emails for your team to locate the order number. During this time, no meaningful progress was made.
First email has been sent in 24th until today no solution.

Once the order was finally identified, my request was rejected without the item being properly inspected, based solely on photographs. I do not consider an assessment carried out only from images to be fair or reasonable.

Despite asking three times for information regarding your escalation process and how to contact management, my requests have been completely ignored.

As a result, I have no option but to escalate this matter externally. I will be contacting Citizens Advice and a consumer law advisor to pursue further action, as I believe my consumer rights have not been respected.

I expect a formal response and clear escalation details without further delay.

Rubbish shop, fabrication about delivery and poor customer service with refunds.

Bought some trainers for my son that didn't fit, came to exchange at Trafford centre store but they didn't have his size...I didn't have the original payment card as I closed that account ...they would not return my money and would only offer a gift card..the manager Liam and sales rep Noah were just not willing to help...especially Noah he was VERY VERY RUDE , I actually said that I need a solution and they were just not willing to do anything...such atrocious attitude and behaviour from them , I was left really angry and upset ...they have no sense of care for their customers at all!!!

Sent out a pair of trainers for Xmas....one was obviously not new, faded and not acceptable. Went 50 mile to return, shop ordered another pair online which never arrived. When asked for refund they said I had to return to shop for refund which I declined to do. They then gave me the runaround for a couple of weeks before their headoffice could refund. Never buying from them again

Return process is a nightmare & their customer service only makes it worse. No follow up, chat bot is an absolute joke!