Foot Locker Reviews 4,933

I received an incomplete order. I called customer service and they said they couldn’t reach the store. I needed to call back. Why don’t you call or email me back. I told you if you even look at the delivery picture there’s no way a xxlarge sweatshirt and joggers could both fit in that small bag. I will be disputing this with my card company.

Customer service for this company is practically nonexistent. I purchased a pair of shoes and paid extra for 2-3 expedited shipping only for the delivery date to change to a 5 day delivery which wasn't what i paid for
I called to have the difference in shipping cost refunded and was forced to talk to a bot that was unhelpful in assisting me with the refund. Then I took up the offer to be called back after being told it would be more than a half an hour wait time but was never called back. While it is easy to purchase and for them to profit they put all these barriers on the backend to ensure people give up on getting refunds and they get to keep your money on undelivered promises.

Worst Experience Ever – Avoid Footlocker UK!
I placed an order for a pair of shoes in-store and paid £120 on my credit card. The assistant assured me delivery within 2–6 working days. I waited patiently, but there was absolutely no communication – no email, no phone call. After 7 days, still nothing.
I tried calling the shop using the number provided, but it never worked. Frustrated, I went back to the store, only to be told my order had been rejected! No explanation, no apology – just a refund. On top of that, I wasted extra money and time: £5.00 for parking and petrol for two trips of 6 miles each. Completely unacceptable.
Footlocker UK has given me the worst shopping experience ever. If you value your time and money, do NOT shop here. Go to JD Sports instead – they actually provide good service and keep their promises.

If I had the option to give zero stars, I would have done so. Please do not order online from this company. Orders get cancelled, and customers are left to carry the cost. I had a Choice Gift Card worth $100. I could have chosen other brands, such as Amazon or Coles, but I selected Foot Locker with the hope of buying a good pair of shoes. On Boxing Day, I visited the Adelaide Rundle Mall store and found the collection extremely poor, with very limited options. Because of this, I decided to order online instead.

I ordered two pairs of shoes, each priced at $49.95, using the $100 gift card. I also paid $9.90 for shipping from my credit card. A few days later, I received an email saying that one pair was unavailable and that a refund would be issued. However, I was refunded only $40.05.

I was completely confused as to why the refund was $40.05 when the shoe price was $49.95. I had to call customer care myself to understand what had happened. Only then was I told that the $9.90 from the credit card would not be charged, which kind of sums up as - 40.05+9.9=$49.95 in value. This information should have been clearly communicated in the email with a proper cost breakdown, instead of forcing me to call their head office.

What made the situation worse was that I was now forced to place another order to use the $40.05 Foot Locker refund voucher, and this meant paying another $9.90 shipping fee. Given that the Rundle Mall store had very limited designs, ordering online again was my only option. This meant another unavoidable loss of $9.90 for me, through no fault of my own.

I contacted head office and requested a free shipping coupon for my next order, as the cancellation was done by them after confirming my purchase. Paying shipping twice was not something I agreed to. For me, $9.90 is not a small amount. It is equivalent to two weeks of milk in my budget or three weeks of eggs. I spent about 30 minutes on the call, during which the representative repeatedly apologised but offered no solution. I asked to speak to someone who could actually help and prevent me from incurring extra costs. Only then did she say she would inform the manager, and the manager would call me.

The next day, a manager called me. I had to explain the entire situation again. I clearly stated that I had committed my $100 gift card to Foot Locker, and their cancellation had now forced me to pay shipping twice. I was locked into shopping with them because the refund was provided as a Foot Locker voucher. I requested free shipping so that I would not lose money due to their stock mismanagement. I made it clear that this situation was not caused by me.

Unfortunately, the manager repeated the same scripted apologies as the previous representative. When I asked to speak to her line manager, she told me that she was the final point of contact and that no further solution would be provided. She repeatedly said, “This is the system and I cannot change it.” This response was extremely frustrating. Systems are designed by people, and they can be adjusted if a company genuinely cares about its customers. I felt that she was actively blocking me from reaching to her boss, despite the clear mismanagement by her team.

Some people reading this may wonder why there is so much concern over $9.90. This is not about the amount. It is about a system that forces customers to pay shipping twice because of the company’s own mistakes. It is about a company that acknowledges the inconvenience but refuses to provide any practical solution, leaving the customer to bear the financial loss.

Please avoid this company if you value fair treatment and accountability.

I ordered a pair of Nike Tech pants for my son as a gift for a special occasion and paid extra for courier delivery to ensure it arrived on time. The package never even left the store, and FedEx has no record or tracking information for it. I was told the order is allegedly “lost.”
The event is tomorrow, and the gift is ruined. To make matters worse, Foot Locker was unable (or unwilling) to ship a replacement to a store to resolve the issue in time. No real solution was offered.
This has been an extremely disappointing experience from start to finish — poor fulfillment, poor communication, and zero accountability. A special moment was completely spoiled. I will be sharing this experience on every platform available so others are aware.Worst retail experience I’ve ever had.

I purchased shoes online, unfortunately I had to return a pair for exchange because they were too large. Of course, I have not received the exchange or any updated information on the exchange. I have called the 1800 number several times, no one answers or returns calls. The chat bot is a disgrace as no information can be received there as well. I have also emailed several times also with no response. I have even called the corporate number and nothing. I guess I will be taking a loss, and I most certainly will not be purchasing anything else from Foot locker. My how the mighty have fallen. STAY AWAY from Foot locker!

order 2 sizes of adidas shoes, one week later both are cancelled - very unserious shop, avoid them not to recklessly freeze your money.

I have been trying for several days to get help with canceling a return request because I need a QR code not sprinted label. U have bent on hold for over an hour, had done a chat in line, have left my number for a call back - NOTHING!!! I'm beyond frustrated and will never do busubesx with then.
People don’t order from them. Worst customer service !!!!

(Footlocker) the online return process is absolutely terrible, and the customer service is the worst. Do not ever buy from this company online. I will never purchase anything from them again.

Worst customer service
Can’t get hold of anyone either call or chat

I had a great experience at Foot Locker! The store was well organized, and the staff was very helpful. I especially want to thank Kelmonnie, who helped me a lot and made the whole experience smooth and enjoyable. She was patient, knowledgeable, and really took the time to make sure I found exactly what I needed. Excellent customer service — I’ll definitely be coming back!

Ordered multiple items and they said they sent the items but not. Not able to reach customer support at all. Ruining our Christmas party.

Placed order and was told when I Placed order it would be instore 24 hours later 3 days later still not instore and received email to say sorry not even lefted wherehouse
Big thank you to foot locker for not delivering Christmas present

Foot locker's customer service is truly unhelpful. Along with long customer service support wait times (An excuse for people to use chat bot) and call backs being non-existent, I've had a really poor experience trying to retrieve a package that was sent to the wrong address.

Came to ask where my parcel was as the tracking wasn't working and the Customer advisor clearly with no customer service skills. Was so rude "well if you needed it for christmas you should have ordered it earlier".. most places you can do next day delivery i ordered this 4 days ago. I didn't come through for a lecture i came through to find out why my tracking wasn't working and where the parcel was. Christmas is in 2 days. Gelino is the customer advisor

Sent the wrong size item, I had to reorder it and then after weeks of waiting they said it was out of stock! I went on the website and it was still showing as in stock but triple the price!! Customer service were incredibly unhelpful! Will never purchase from them again, absolutely useless

Awful awful experience. Such a shame to see a company I used to love go so downhill. Ordered for my daughter and they have just delayed and delayed and then eventually cancelled the order with no contact and no explanation.

Return a purchase made online on December 12th and the warehouse received my return but they haven't returned my money back. Im frustrated and not happy with my experience 😒

Ordered a Christmas gift. 4 days later they email they are out of stock leaving little time to find a replacement. Not to mention the purchase will hold on my card. The email sent offers no apology for posting inventory they do not have. Then they send me another email "Sorry we had to cancel on you! Here's 25% off!" Like I would ever make another purchase with this company. Online or otherwise.

Enjoy your inevitable fate in bankruptcy.

Foot Locker are the worst company I have ever ordered from. Ordered trainers on 8th December and still waiting. I have complained by email three times and spoke to two different customer service people. Both said they would investigate. They first tried to deliver them when I had specifically changed the date as I knew I wouldn’t be in. Then I had a message to so they had been delivered. Didn’t arrive on the 15th December as requested. No email or message to advise when being delivered. My daughter will not be getting her Christmas present if reading all the other reviews are anything to go by!! Terrible company.Avoid avoid avoid!!
I couldn’t put no stars unfortunately They don’t deserve a single one.