Ford Spares Reviews 

DONT ORDER FROM THIS COMPANY PLEASE READ
First i found the parts from this company on EBAY, when i called the company to ensure its genuine company, sales person Ben said if you order on the phone we will give you 3 months warranty(via ebay you get 30 days) so I ordered the parts for my car and when the parts arrived my local garage tested and it was not in working condition. I straight away returned the parts paid postage myself and when i call them after few days asking for refurned they refused and said one of the part is not what we sent originaly(See how they Rip customer a trick). Obviously i didnt have any evidence to prove either. Long story short they did not refund me for that part at all after so many calls and emails Ben said our MD is on leave and will be back after few weeks making rubish excuses. I suggest do not buy direct always involve/paypal, mistake i did and a lesson learned.

Avoid this company at all.

Ordered a part for my car. Arrived in full working order and would definetely use again

DO NOT BUY FROM THEM!!!
Purchased part that suppose to be used but fully working, find out this is part from after crash/accident car and there is many many issues with it, far away from used fully working part. Furthermore received different serial number while I have clearly requested certain serial number, and been asking for confirmation about this prior payment. While tried to make contact and any agreement to sort this out been told same thing, and finally ignored.

Ordered a reconditioned engine from Ford Spares Ltd, told me 1-3 days for delivery, 9 days later still no delivery and never called me to keep me updated, it is £800 not £20 and I had to constantly chase updates as to where my engine was, tried to blame it on the couriers saying they had delivered it to the wrong address, who would just take delivery of a paletised engine knowing they had not ordered it ??
Five days after the 'courier delivered it to the wrong address' still no delivery to my mechanic, I called and asked for Ben who had been dealing with it to call me back as soon as possible or I would be forced to cancel the order, no call back again, called them again the next day for Ben to tell me I had cancelled the order the day before and my money would take three days to be refunded.
Gained my money under false pretenses, I do not believe they even had the engine and lied to buy time while they tried to source one, I mean, come on what courier company would deliver to the wrong address and then leave it there over the weekend before collecting it again ?
Not to be trusted

Parts came very quick as described. Parts now on the car and honky door.. Thanks.

I brought a fiesta engine over the phone with someone called ben who was very friendly and helpful for £357 but before the engine could arrive I lost my expertise’s that was going to fit the engine so I called up Ford Spares and explained my situation and asked what my refund options were, I was told that if I didn’t sign for the engine on delivery when they received it back someone would give me a call up to arrange a refund but I wouldn’t get my delivery fee back (£47.99) which I was happy to swallow. A week later I still hadn’t heard from anyone so I checked my Credit Card and I had been refunded £192 without anyone calling me like I was told they would. I called them up and I was told that I’d inherited delivery cost twice and there is a 20% restocking fee on all refunds.
I explained that I had no access to their refund policy at the time and as I ordered it over the phone I called the same number to find out their refund policy and no-one explained I would have to pay delivery fee twice and there was a 20% restocking fee.

I have since checked their website and accept that this is there policy but it wasn’t ordered online as I didn’t have access to a computer at the time, everything was done over the phone and this was not explained when I called up to ask for their refund policy.

The person on the phone showed no empathy or care to what I was saying to them and just said that the policy and it was on the invoice that came with the engine.
I then explained again that I was told not to sign for the engine on arrival so I never saw the invoice and that it should of been explained to me properly over the phone.

I accept that inheriting two lots of delivery cost could of just been miscommunication over the phone but the 20% restocking fee was never mentioned or discussed. Had this all been communicated and explained correctly over the phone and knowing the costing behind it my decision would of been different.

While I feel that the delivery cost issue could be communication problem/misunderstanding on both sides I don’t think I should of been liable for the 20% restocking fee and that ford spares should of inherited that due to them not providing me with their full refund policy when I called up for it.

I am now £165 in the hole for an engine I’ve never seen and won’t be using or recommending “Ford Spares” to anyone in the future.

very helpful guy . did not have the part I required but found me the part on another web site. very rare to find decent people now days . thank you very much. regards clive.

Great service, parts in stock and arrived next day

Really helpful staff, good range of products, item as described and also excellent delivery arrangements - thanks.

Purchase of spare part for vehicle.
The operative on the telephone was attentive, efficient, cordial and polite.
The process throughout was professional.
The goods arrived on time and in good order.
Overall a pleasurable transaction without any difficulty, therefore without hesitation must relay a 100% satisfaction rating for anyone whom requires service from Ford Spares together with my personal "thank you" for what clearly has been a note-worthy experience.

Excellent service from friendly, helpful and knowledgeable staff. They supplied me with the exact Radio CD I needed to my 17 year old Focus ST170 to its original spec. This was important to me I see the car as future classic.
Another bonus is that they are just down the road

Very poor customer relations. I spoke to a tech guy regarding an exhaust part. I ordered the part which i was told would be the correct part only for it to be wrong. I then spoke to the manager who took 2 days to get another part out to me. AGAIN this was the wrong part.. my response from them was... well i dont know what to do.... i asked for a refund but was told I HAD TO ARRANGE FOR THE ITEMS TO BE SENT BACK which i did. It then took me a further call to them to get my refund... well thats what i thought. After spending £119.98 inc postage, they would only refung £114 claiming thats the total they could refund due to the system and not them. When challenged they told me that i would have to wait umtil the end of summer for the manager to return ???? And then i could request a cheque for the remaining money....... to me this company isnt very professional i would stay well clear of i was you...... it isnt about the £5 its about the principle coupled with the hassel i have had to go through.....

..............

Thanks for your reply however when you speak to a member of staff for over 7 minutes on a premium rate mobile number.... yes it charges you a fortune to speak with them.... to tell them what you need, they still get it completely wrong. Then you have to ring them again.... another call to the premium rate mobile..... there seems to be a picture building here.....
And i still havent recieved a cheque in the post like you said... again poor customer service.... i was told by Ben that i would have to ring ..... on the premium rate number again.... after summer when the boss would be back in order to get a cheque refund........ poor poor poor

Excellent prices and great service.

Price of the parts were very good indeed & delivery was prompt & well packed. Will definitely be using again.

COULD NOT FAULT SERVICE OR PRODUCT WILL DEFINITELY BE USING AGAIN

Bought MK2 Focus headlights, good as new, absolutely marvellous price as well. Love it!

I found the manager very knowledgeable and very helpful in helping me to choose the right part which was very reasonably priced I also received it the next day excellent keep up the good work I will definitely deal with them again

Great customer service and very reasonable prices