I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
Company replied
I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
Company replied
Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Easy to order
Easy to order. Wide selection of products illustrated and described. Informed of order progress and completion. Happy recipient of product.
July 1, 2026
Reply from Fortnum & Mason
Good Evening John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Excellent service and great products.
July 1, 2026
Reply from Fortnum & Mason
Dear Mrs J A McDonald,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and that you are enjoying our products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Evening Neil,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Evening Mary,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Excellent service and quality product
April 13, 2026
Reply from Fortnum & Mason
Good Evening Ian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Dear Jo Goddard,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great gift and order to delivery was seamless.
Easy to order, service excellent and delivered on time as a gift.
July 8, 2026
Reply from Fortnum & Mason
Good Evening Karen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
I recently ordered from Fortnum &…
I recently ordered from Fortnum & Mason, and the entire experience—from browsing to delivery—was absolutely exceptional.
The teas are, quite simply, the best I’ve ever tasted. The quality is unmistakable from the first sip: rich, perfectly balanced, and incredibly aromatic. You can tell these blends are crafted with real expertise and heritage behind them. Whether you’re a casual tea drinker or a true enthusiast, this is on another level.
The packaging is equally impressive—elegant, secure, and beautifully presented. It genuinely feels like a luxury experience from start to finish. Delivery was fast, reliable, and handled with great care, with everything arriving in perfect condition.
Fortnum & Mason truly sets the standard for premium tea and service. If you’re looking for the finest tea experience, this is it. Highly recommended.
July 8, 2026
Reply from Fortnum & Mason
Good Evening Eduardo,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Quick and efficient
July 1, 2026
Reply from Fortnum & Mason
Good Evening Judith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Dear Mihaela,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with our packaging and that you are enjoying our jams.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
love my products but my delivery was…
love my products but my delivery was very confusing, my items where almost sent back. your delivery needed a gate code, and you did not ask me for one. all other delivery companies do not ask for a code when coming into community so I was confused.
I love your store and can't wait to shop again.
July 1, 2026
all ok
all ok. I had to contact you because just after I made my order I wanted to add one item. Your customer service agent was very good, but unfortunately it was not possible to add anything to the order.
July 1, 2026
Reply from Fortnum & Mason
Good Evening Zoltan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
F&M - My Go to Store!
I love F&M! It is always my first stop when I arrive in London, and I always have a shopping list for my American friends. Your cashmere bed socks are always at the top of my list. And now I have joined your Friends of Fortnum program. I look forward to having cocktails and shopping on my next trip!
July 6, 2026
Reply from Fortnum & Mason
Good Evening Judith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order and our store.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Dear Ian Newbold,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on the quality of our products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Evening Ian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order and our store.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on our timely delivery and packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Top shelf!
There are not many stores left in this world on which you can count on an extremely high-quality product with recurring frequency. This is one of them.
July 8, 2026
Reply from Fortnum & Mason
Good Evening Jameel,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
The canvas bag is lovely a great size I…
The canvas bag is lovely a great size I am pleased with my gift.
July 8, 2026
Reply from Fortnum & Mason
Good Evening Lynne,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Very easy online ordering
Very easy online ordering. Updates and delivery on time. Thank you.
July 7, 2026
Reply from Fortnum & Mason
Dear Norma,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on our communication.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
My order was well packed
My order was well packed, great gift for the teachers. Thank you
July 1, 2026
Reply from Fortnum & Mason
Good Afternoon Aga,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
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