I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
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I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
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Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Good selections and was glad to find…
Good selections and was glad to find items suited to the lifes circumstance i was trying to purchase for
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Lovely afternoon tea biscuits & wine
Lovely afternoon tea biscuits & wine, very well wrapped & arrived quickly. Excellent, thank you.
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Dear Helen,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to discussthe situation and make things right.
Fortnum & Mason Customer Services
Gastly experience.
Gastly experience.
I went to this afternoon tea place with my mother (who spent time to book in advance) and sister.on the website it showed aa
winnie the pooh afternoon tea and DID NOT make it clear of what sort of food they woud have and what ages it would be suitable for but ofcourse we booked it we assumed it would be for all ages.we arrive right on time sit down and we ask for the winnie the pooh afternoon tea.they tell us that the winnie the pooh tea is only for under 10.1st of all its not just 10 year olds and under that love winnie the pooh theres bloddys 100 year olds who love itwe and my sister and both teenagers and we love winnie the pooh as much ir even more then half the younger kifs there.2nd of all they did not make this clear on the website or socail media or any posters around the building.we are left there confused so we continue asking some questions and they go on to tell for the drink aspect of the meal we cant swap and drinks and we have to have this random tea.have to.me and my family are elft there disapointed upset and empty handed.so as we were not promised whay we came for we walk out .this is poor marketing,horrible advertistment and poor experience
Do not recommend if youre looking for a family experience.
Very disappointed the lack of clarity
Be better.
FALSE ADVERTISTMENT
July 21, 2026
Unprompted review
Reply from Fortnum & Mason
Dear Josie,
We are truly sorry to hear about the issues you encountered with your online order.
Your feedback is valuable to us, and we will address these concerns to ensure a better experience for all our customers.
Please kindly reach out to us via our Email Form here (https://support.fortnumandmason.com/hc/en-gb/requests/new), with your order number or receipt, quoting reference Trustpilot - #2349459 - Afternoon Tea, and we would be happy to review your experience with the relevant department.
We hope that we can resolve the issues you have experienced and restore your faith in Fortnum's.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon Cynthia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Afternoon Ann,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Afternoon Julie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Prompt delivery and great quality…
Prompt delivery and great quality products. Can't go wrong with a F&M hamper.
June 30, 2026
Reply from Fortnum & Mason
Good Afternoon Damian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Very happy
I was very pleased with my purchases and would do it again. Not too often as it is quite expensive. The delivery was very quick.
July 6, 2026
Reply from Fortnum & Mason
Good Afternoon Rosemary,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Afternoon Beth,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
I can’t fault anything with this or any…
I can’t fault anything with this or any other order from Fortnums. Just perfect.
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon Jeanette,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Posh biscuits
Easy to order. Description didn’t tell me how many biscuits were in the box but a quick Google helped. Recipient said the biscuits were delivered in perfect condition and were very nice.
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon Sue,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
The cost of getting my parcel to…
The cost of getting my parcel to Australia was so much more than I have ever been charged by any overseas company but I needed a new brush after 30 years so I had to pay
July 7, 2026
Reply from Fortnum & Mason
Dear Kate,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We are sorry to hear about the cost of shipping your parcel to Australia. We have noted your comments and will ensure they are shared internally for review.
Fortnum & Mason Customer Services
Easy ordering system on line
Easy ordering system on line.
Prompt delivery in a substantial box.
Great communication and terrific quality products.
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon Christine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
First class experience
Very easy to order and excellent service. Also excellent products.
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon Mr Saadeh,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Quality of product and speedy delivery
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon Mr & Mrs Hurdiss,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
BEST !!!!!!!!!!!!!!!
July 7, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent product at very good price.
Excellent product at very good price.
Timely delivery.
July 7, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Fortnum and Mason Excellence.
The website is very well made to navigate, from finding to ordering products to delivery and picking a day and time to fit your schedule, communication is excellent and the products are always amazing quality from Fortnum & Mason. Very happy.
July 7, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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