I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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What people talk about most
Reviews shaping this summary
The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
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I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
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Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Fortnum and Mason Excellence.
The website is very well made to navigate, from finding to ordering products to delivery and picking a day and time to fit your schedule, communication is excellent and the products are always amazing quality from Fortnum & Mason. Very happy.
July 7, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Fortnum’s Shortbread
Easy intuitive online booking & kept up to date with delivery progress.
These were ordered as a little treat for my great-nephew who loves shortbread & he said they were the best ever!! Devoured very swiftly!
July 7, 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
High quality and taste
Great quality products, easy to order and can deliver to multiple countries in well packaged boxes
July 7, 2026
Reply from Fortnum & Mason
Good Morning Rich,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Brilliant service
July 7, 2026
Reply from Fortnum & Mason
Good Morning Vicky,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Delivery service good
Delivery service good . Arrived on time in great package..
Thank you
July 5, 2026
Reply from Fortnum & Mason
Good Morning Goji,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Efficient and easy to use and the goods…
Efficient and easy to use and the goods arrived on time
June 30, 2026
Reply from Fortnum & Mason
Good Morning Raymond,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
A beautiful gift easily found
The website was easy to search and clearly laid out. Ordering was straightforward and the price competitive. The parcel arrived quickly and well wrapped. The item was exactly as photographed, even nicer in my hand. I will definitely return.
July 6, 2026
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning Elaine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning Denise,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
The items were really delicious
The items were really delicious, I would have liked a free bag for life .
July 6, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Fortnums provide delicious produce and…
Fortnums provide delicious produce and their service is second to none
July 4, 2026
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning Paula,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
The package arrived safely
The package arrived safely, well wrapped and the notifications were good. I knew when it was coming, could re-arrange a day so I knew I'd be home, and it all went very smoothly. Thank you!
June 15, 2026
Reply from Fortnum & Mason
Good Morning Pippa,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
This was my online purchase
This was my online purchase. The expiry date of some items are found to be too near(September 2026). As a gift to my selected dears in Hong Kong, they need to finish them within a short time.
July 6, 2026
Reply from Fortnum & Mason
Dear So fun,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to discuss the situation.
Fortnum & Mason Customer Services
Very well designed and user-friendly…
Very well designed and user-friendly website that clearly describes the products. Delivery was on time and goods arrived as stated.
July 6, 2026
Reply from Fortnum & Mason
Good Morning Amelia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Fabulous gift
A full range of quality and beautifully presented teas from which to select a special gift for my daughter. Delivered safely. Delightful presentation with my birthday greetings printed on F&M letterhead. In her words: "a fabulous present".
July 6, 2026
Reply from Fortnum & Mason
Good Morning Sarah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Love Fortnum and Mason!
Returning customer. Absolutely love Fortnum and Mason. Beautiful products and excellent service. Highly recommend.
July 6, 2026
Reply from Fortnum & Mason
Good Morning Julya,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Cool and cute totes for easy groc shopping, etc.
It came from the UK to the US (Calif) so fast! Love these tote bags for quick grocery store trips, etc.-- so cool looking and also biodegradable fabic as well.
June 29, 2026
Reply from Fortnum & Mason
Good Morning Suzanne,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Amazing range of product
Amazing range of product, exemplary service. If only the whole world was like F&M!!!
October 28, 2025
Reply from Fortnum & Mason
Good Morning John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
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