I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
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I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
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Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Amazing range of product
Amazing range of product, exemplary service. If only the whole world was like F&M!!!
October 28, 2025
Reply from Fortnum & Mason
Good Morning John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Item supplied as advertised
Item supplied as advertised, delivery made on correct day, well received by recipient.
July 4, 2026
Reply from Fortnum & Mason
Good Morning David,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Great source of teas
All was received as ordered. We buy quite a few different teas from F&M and are consistently impressed by the quality and the service. While our most recent order turned up about a week late,F&M followed up to address this (full marks for addressing this). Generally orders are delivered surprisingly fast.
July 5, 2026
Reply from Fortnum & Mason
Dear Christopher,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to discuss the situation and make things right.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Morning Mishelle,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning Maria,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
I had a damaged tin os biscuits and the…
I had a damaged tin os biscuits and the very helpful lady replaced them immediately
.
June 28, 2026
Reply from Fortnum & Mason
Good Morning Jackie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order and our customer service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services
Reply from Fortnum & Mason
Good Morning Caroline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Fantastic service and communications
Fantastic service and communications !
Ordered quite late on Sunday evening- delivered midday Monday !
Full communications all the way !
July 6, 2026
Reply from Fortnum & Mason
Good Morning Henry,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Morning Mr and Mrs Francis,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Can never go wrong with F&M
Yummy biscuits, jams and chocolates to give as gifts. Can never go wrong with them. Delivery was prompt and the goods ordered were wrapped very well. Never disappoints.
June 29, 2026
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Fortnums is my ‘go to ‘ shop
Fortnums is my ‘go to ‘ shop . Always reliable with old school manners and courtesy .
July 6, 2026
Reply from Fortnum & Mason
Good Morning Mr Porter,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Dear James,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received excellent service. We trust the contents of your order were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Excellent service and products
Excellent service and products. Delighted with all the items - real treats!
July 6, 2026
Reply from Fortnum & Mason
Dear Joan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service and products provided. It is wonderful to know that you were delighted with all the items and found them to be real treats.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Allison,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with our products and that your order arrived quickly. Your kind feedback is greatly appreciated.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Quick service
Quick service, arrived on day that I asked for, only complaint is the size of the box, way too big for my items.
July 6, 2026
Reply from Fortnum & Mason
Dear Helen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with our quick service and that your order arrived on the day you requested.
We also appreciate your feedback regarding the packaging. We are sorry to hear that the box was much larger than needed for your items, and we will ensure your comments are shared with the relevant team for review.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great experience as always.
As always the assistant over the telephone was very helpful and the package arrived as promised. Tracking also very useful.
Thank you.
June 29, 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that, as always, our telephone assistant was very helpful and that your package arrived as promised. It is also wonderful to know that you found the tracking service useful.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Perfect experience
I was so pleased to find out that you deliver to Germany without horrendous delivery costs. And i was also pleased to find refill packs of Earl Grey as i already have déverse tin boxes. So Thank you!
And the tote is absolutely fabulous of course!
June 29, 2026
Reply from Fortnum & Mason
Dear Dominique,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased to find that we deliver to Germany without excessive delivery costs. It is also wonderful to know that you were able to find our Earl Grey refill packs to use with your existing decorative tea tins.
We are especially pleased to hear that you love the tote bag too it's fantastic to know it was such a hit
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Nicole,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the product, packaging, and our fast and reliable delivery service. Your kind feedback is greatly appreciated and will be shared with the team.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
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