SUPERAntiSpyware Reviews 338

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, often highlighting their patience and understanding when resolving issues. Many people appreciate the efficient and quick resolution of problems, with technicians often going the extra mile to ensure satisfaction. The service is frequently described as excellent, with consumers noting the prompt availability and effective solutions provided for various technical concerns. However, some customers expressed dissatisfaction with the product itself, citing poor performance and issues with software functionality. Additionally, a few people mentioned unexpected charges for services they did not knowingly request or use, leading to concerns about subscriptions and auto-renewal practices.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, courtesy, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the support team for being... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the software for making... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting being signed up for additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed help last year and found these guys. FABULOUS. Had a couple messes so stayed with the monthly and used them 2 or 3 times in 2 months. Later had another issue - straight to support.com for a... See more

Company replied

Rated 5 out of 5 stars

There's not much to say other than these people are amazing by simply doing what they promise. They never gave up on my computer issues & solved more than just 1. They had to escalate my networking is... See more

Company replied

Rated 5 out of 5 stars

James cleaned three computers in very little time. One laptop had very little RAM and he helped me decide which programs I could uninstall or not run on start-up. I'm not very technical, but his dir... See more

Company replied

Rated 5 out of 5 stars

They are always available right away to solve my problem. no waiting to make a tech appointment. They always assure me the problem will be solved. And By God's Grace and their expert knowledge it... See more

Company replied


Company details

  1. Software Company
  2. Computer Software Store
  3. Computer Support and Service Company
  4. Software Vendor

Written by the company

SUPERAntiSpyware, located at 150 South Los Robles Avenue Suite 400, is a leading innovator in antivirus and anti-malware solutions, dedicated to safeguarding your digital world. Renowned for our powerful and comprehensive software, we specialize in detecting and removing the toughest spyware, adware, trojans, ransomware, and other online threats. Our cutting-edge technology ensures your devices are protected, enhancing security and performance. Trusted by thousands, SUPERAntiSpyware is your ultimate defense against cyber threats. Discover unparalleled protection and peace of mind with our top-rated security solutions today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

338 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

He listen to me very well!

He listen to me very well!! and helped me do it all. its the live tech who we had trouble with not sure who he was. but he was definitely was yelling !!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and knowledgeable

Emmanuel was extremely helpful and professional. He walked me through what he was doing so later I could do some of the same things myself. He installed and worked on various systems, as well as cleaned up my starting programs. He was patient and very knowledgeable.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Jan was Exemplary

Jan was polite, professional, very fast, and is easy to understand. He was patient and didn't leave me wondering what was going on. He explained everything for my future use.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great tech...!

Once I hooked up with my tech, he de-cluttered my old laptop. Seems to be running much better since he worked his magic.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

U.S Tech Support Professionalism

U.S. Tech Support represented by Michael had eagerness in assisting me in the laptop issue.

Michael bridged the gap of understanding technology between a young person like him and a 75 year old person who has been out of school and work many decades ago.

His voice conveyed understanding flavored with patience and his willingness to assist. Obviously, he loves what he does.

November 28, 2023
Unprompted review
Rated 4 out of 5 stars

Problem was slowness of all processes

Problem was slowness of all processes. After fix took 45 minutes to restart; second and third restarts took 10 minutes each so really don't know if problem was resolved yet.
Personally I have tried to fix this so I gave it tto an expert. Because I am not an expert I do not know yet if my problem was completely resolved. My laptop is 14 years old so may not be fixable either!

November 28, 2023
Unprompted review

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