Fotosense Reviews 

Very helpful people they delivered my tripod inside 24 hrs can't ask for more than that. I would have no hesitation in using them again thanks very much.

I have recently purchased two items and had them sent to Spain. Everything was ok and sent on time.
I would like to thank Holly very much for her kindness and for always being so helpful.
Will definitely keep on buying things from FotoSense.

Excellent Pre sale service and delivered on time. with out question i would use them again

I couldn't be more pleased, excellent service from Fotosense. They had the best price, delivery was prompt and on time. Many thanks to Holly, who is very friendly, helpful and efficient. Will definitely use Fotosense again.

During the online chat, I made clear that I needed the camera by the end of the week as we were off on holiday. And they delivered a day early!
Great customer service.

On the 14th Feb 2018 I ordered a camera, paid for quick delivery, then nothing, that is when I spoke with the lovely Holly, who I will say has empathy with the customer, thank you Holly without you this would have been one star.
I was told my camera was out of stock and that Panasonic were running late as they had a surge on this model? however all was not lost I was promised £100 cashback if I left the order with them, I was going away but I took another camera with me, so all good so far. My Panasonic eventually arrived, while we were away, on our return on the 2nd March I contacted Holly by email to say I had received the item. I was told the £100 would be placed in my PayPal account within the next 28 days. (30th March) The month of March came and went, April 3rd came no cashback, contacted Fotosense again and the email came back with more delays in payment, most of my emails through April were never replied too, finally on the 25th April I received and email apologising for my £100 cashback delay stating that I would be paid within 7>10 working days? then at 15:00 hrs the same day (25th April) I had another email stating that
"Further to our previous e-mail, we are pleased to confirm that your cashback has been processed and verified. However, the Promotions team are currently working their way through a backlog at the moment so you should receive a cheque payment within the next 21 days at the latest."
This is so bad that I am contemplating using my business debt collection agents to get official with this company in regard to my cash in their hands, but as its only been 4 months since I ordered the Camera and the promise of £100 cashback was made so perhaps the next few days will see their promise evolve if not, time to get legal.
I did say at the beginning that I was going to give 1 star for appalling service but Holly saved that, but on reflection after writing this and reading it back it can only be one star, Fotosense you really are bad as a customer facing business, you should be ashamed the way you treat us.

UPDATE: I've since been informed of a technical error in Fotosense receiving my emails and have assured me this fault has been forwarded to their technical team, as they are concerned emails may have been trapped by an overzealous spam filter. An apology was received from Fotosense.

[Very poor is the only rating I can give. Quick to take payment, slow in delivering items, absolutely no communication apart from a generated email. No pick-up on phone calls and all emails ignored. Even tried using their Live Support widget... nothing! A lesson learned... it's better to pay a bit extra to get customer service we deserve. I personally will not be purchasing from Fotosense again.]

terrible communication, wrong descriptions, simply just don't waste your time, Terrible service. I am writing to trading standards. as they didn't pay my return postage.
If you are after photographic equipment there are plenty of fantastic places to deal with

UPDATE:
They asked me to amend or remove this review to give a part of my return postage fees. I refused. Normally acording the regulations if a customer return a product if not 100% functional as described, return postage should be paid by the seller. (at least a part or the cheapest option)

I bought a Vortex Solo optic and found the communication to be excellent and quick, as was the delivery.
As a bank holiday was approaching they very kindly at no extra cost upgraded my delivery to next day to make sure I received my delivery in time.
Lovely to deal with, very well priced and a fantastic service, things not very often seen today.
Great company, well recommended.

Holly was extremely helpful in assisting claiming a Panasonic cash back deal. The whole transaction was painless with prompt delivery and camera well packed.
Very please and will use Fotosense again

Well done Holly

I left a question in the chat box and had a reply straight away with help on the best solution for my query as well as an upgraded delivery! The team are easy to reach by phone and e-mail and truly care about the customer satisfaction.

Will definitely shop from there again.

Holly went out of her way to make sure my camera arrived in time for my holiday. Also the cheapest company offering the model I bought by far!

Excellent range of products and when things go wrong, an excellent service to remedy. Everyone can sell , but few provide great after-sales service (in my case 4 years after the original sale).
I would buy again from Fotosense without hesitation.

Thank You and Wow, I am so impressed with Fotosense I have had two issues with a product and one was even out of warranty. The product faults were, not even their problem and they still went out of there way to put it right for me in double quick time too. Thank you so much Fotosense and see you soon

Ordered a lightbox back in September - Royal Mail mishaps and missed emails but team were very helpful.

Not only is the website easy to order from and has fast delivery it also has fantastic customer service! I used the website chat and within seconds they provided me with the correct information I needed. Thanks Holly!

Had a technical issue with a camera , staff very helpful in sorting it out over the phone especially as it was something i was doing wrong !
The delivery and service and the price also with ordering and delivery where first class too. Recommended .

Pretty terrible service. Ordered some photographic equipment that is widely available elsewhere but these had the better deal. Didn't receive any notification of delivery even though I'd upgraded my delivery option. So I contacted them on the second day via their web chat. Spoke to Holly who informed me, that even though they'd taken my money and let me pay extra for faster delivery, that part of my order was not even in stock. So they gave me a refund for that part of it. Was promised delivery by Friday for the second part (my shoot is on Saturday, which is now tomorrow!) bearing in mind I'd ordered this on the Monday, still no confirmation of delivery so I called them and spoke to Holly who informed me that it wasn't being delivered today (Friday) either? So, now I've cancelled the order and asked for a full refund. Just been on WEX's website and bought the items from them and received three emails all with payment details, delivery details and a thank you for shopping at WEX email. I wanted to give fotosense a 1 star rating but that would be unfair to Holly as she was very polite and very apologetic.

Just the nicest people to deal with.

Bought an XLR1 for my Lumix GH5 and i needed it urgently. It was out of stock everywhere but a very sweet person named Holly managed to locate one unit for me and I received it within 24 hours.

thanks for the help! will definitely use Fotosense again.

What an excellent company. Very helpful; they sent me a replacement screw for a tripod free of charge.

Brilliant service. Thank you.