Fox's three man team worked quickly and efficiently in extreme heat, and with friendly good humour, to pack and take all our household stuff into storage, pending a move to a new house. As the access... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... See more
Company replied
From the moment we did our online quote via whats app ( what a great idea!) to the removal van leaving us in our new property today I cannot rate this company higher! Their customer service was great,... See more
Company replied
The team provided an excellent service and supported us very well during our move, which is always a very stressful time for everyone. Would certainly recommend Fox Removals. Teams from both Cwmbran... See more
Company replied
Company details
About Fox Group (Moving and Storage) Ltd - Cwmbran
Written by the company
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Contact info
Somerset Road, NP44 1QX, Cwmbran, Torfaen, United Kingdom
- 01633 866166
Fox Group (Moving & Storage) Ltd
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service from start to finish
Brilliant service from start to finish. The survey was carried out the day after the request was submitted. Booked in for the following week. Turned up on time, got straight to work, carpets covered, nothing was too much trouble.
March 25, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
We’re delighted to hear you were happy with the service from start to finish. It’s great to know the survey and booking process was quick and convenient, and that our team arrived on time and got straight to work. We always take care to protect your home and make the process as smooth as possible, so your comments about the carpets and our willingness to help really mean a lot.
Thank you for choosing us, and we really appreciate you taking the time to share your experience.
NO FUSS
No fuss. Good advice and very supportive as undertaking not just a house move but relocating to a completely new area as a widow. Fox Group even transported my car. Nothing was too much trouble for Carl and Phil. They worked calmly and efficiently throughout the 2 days of the move. Gold star treatment and service. Well done and a big "Thank you both".
"
March 23, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you so much for your kind words, Jean! We’re thrilled to hear that Carl and Phil provided you with the support and service you needed during your move. It was a pleasure assisting you, and we’re glad everything went smoothly. If you need anything in the future, please don’t hesitate to reach out. Best wishes in your new home!
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Sarah, for your kind words! We’re thrilled to hear that you found our service helpful, polite, and efficient. We look forward to assisting you again in the future.
What a brilliant pair of lads moving us…
What a brilliant pair of lads moving us to the Isle of Man. Nothing was too much trouble. I swear that Carl put our bed back together better than it was before!?
Thank you
March 17, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you so much for your lovely feedback, Susan!
We’re delighted to hear that the team made your move to the Isle of Man such a positive experience. Carl and his colleague will be really pleased to know their hard work and attention to detail made a difference, especially getting your bed back together even better than before!
We really appreciate your kind words and wish you all the very best in your new home.
5* Removal and Storage service
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the safe collection of any of our clients furniture, gym equipment, office furniture etc., de-assemble and label as necessary and take to securely store for us for at their local storage facility until the work is completed. Once complete, they’ll then arrange for the items to be taken back to site, re-assembled and even set out in the room.
5* service from a 5* team!
March 9, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Marc, for your fantastic feedback and for trusting us to support your renovation projects over the years. We’re delighted to hear that the team has been able to assist with collecting, storing and returning your clients’ items smoothly, and that the dismantling, labelling and reassembly process has worked well for you. We really appreciate your continued support and your kind words about the team.
Would highly recommend
The three lads that helped us move were amazing. They made the stress of moving less stressful and they worked their socks off. We would highly recommend!
March 6, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for your review, Rhian. We’re so pleased to hear the team made such a positive difference on moving day. Moving can be a stressful time, so it’s great to know the lads worked hard and helped make the process easier for you. We really appreciate your recommendation.
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for your review, Rhys. We’re pleased to hear you found the service brilliant and professional, and we appreciate you taking the time to share your feedback.
Brilliant company
From the first time I contacted Leighton at Fox, I found him absolute star. It was a pleasure dealing with someone who epitomised excellent customer service, nothing was too much trouble for him. He didn't see problems he saw solutions, he was a ray of sunshine in a world where customer service seems like a foreign word.
The boys who moved our furniture caried on in the same vein, friendly, helpful and efficient, nothing was too much trouble.
I have to take my hat off too the driver of the van. The rear access to our house is quite difficult, however he managed too reverse a large van to where it needed to go - a brilliant piece of driving.
I would thoroughly recommend the Cwmbran branch of Fox.
March 4, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for your kind feedback, Mr Webb. We’re pleased to hear that Leighton made such a positive impression from your first contact and that he was able to help find solutions and make the process easier for you. It’s also great to know the removal team carried that same approach on the day with their friendly and efficient service.
We’ll be sure to pass your comments on to the team, including the driver, manoeuvring a large van in tricky access can certainly take some skill. Thank you for your recommendation of our Cwmbran branch, it’s very much appreciated.
Excellent service!
After being let down 3 days prior to moving day by City Removals, I contacted Fox Removals and spoke to Mike. He arranged a prompt video call to assess the move & provided a quote within a couple of hours.
Some of my belongings were going to storage so Mike arranged it for the next day (Weds) and the house move for Friday.
On Wednesday Brian & Daryl came and on Friday they came again, this time with Richard. The access for both properties was challenging, however they worked quickly, tirelessly, and with good humour. Nothing was too much trouble.
I cant thank them enough and would recommend them without hesitation.
Thank you to everyone who helped make my move completely stress free!
February 27, 2026
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Hi Rae,
Thank you for taking the time to share your experience following what must have been a stressful situation after being let down at short notice. We’re so pleased Mike was able to step in quickly, arrange the video survey, and get everything organised for you at pace, including the storage and moving dates.
It’s great to hear that Brian, Daryl and Richard handled the challenging access so efficiently and kept things positive throughout. We’ll be sure to pass your kind comments on to them and to Mike as well.
We really appreciate your recommendation and are delighted we could help make your move go smoothly in the end. Wishing you every happiness in your new home.
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Hi Richard,
Thank you for your review. It’s great to hear that you found the team quick and friendly, and that nothing was too much trouble for them.
We really appreciate you taking the time to share your feedback.
Very helpful and efficient.
Very helpful and efficient.
It would be helpful to label the sides of each box
instead of the top of the box.
February 11, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for your feedback. We’re pleased to hear you found the team helpful and efficient.
We also appreciate your suggestion about labelling the sides of each box rather than just the top. That’s a practical point and something we can certainly take on board to make unpacking easier.
Thanks again for taking the time to share your experience.
Both the removal guys Carl and Paul…
Both the removal guys Carl and Paul were amazing. Went above and beyond to help, very patient with the wait to het the keys and great with my little boys who just wanted to be involved. Top notch service and would recommend to anyone needing their services.
January 31, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Mr Christopher. We are delighted to hear that Carl and Paul went above and beyond to help and that their patience during the wait for the keys made a difference. It is wonderful to know they were so kind with your little boys and helped make the day a positive experience for everyone. Your recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
I had a very good experience with my…
I had a very good experience with my move. The company communicated well leading up to the move. The lorry arrived on time. The removal crew were very polite and during the packing they checked in with us regularly to confirm items were ready to be packed. They quickly took off a door to allow a large item to be removed, with no difficulty. Everything was well packed and labelled and nothing was damaged. Overall a very positive experience.
January 20, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Mr Vickers. We are delighted to hear that you had such a positive experience from the communication before the move through to the completion on the day. It is great to know that the team arrived on time, worked carefully and kept in touch with you throughout the packing process. We are also pleased that everything was packed and labelled well and that nothing was damaged. Your kind feedback means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Excellent Service
From obtaining a quote right through to moving day the team at Fox were excellent. The two gents who moved us were great. They explained how the day would run and made the whole experience stress free. Nothing was too much trouble. Highly recommend.
January 6, 2026
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Mr Brown. We are delighted to hear that the service was excellent from the initial quote through to moving day. It is wonderful to know that the team explained the process clearly and helped make the whole experience stress free. Nothing being too much trouble is exactly what we aim for. Your high recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Clear quote
Clear quote, excellent teams both managing and the moving team . They are storing our goods as well. Thanks all
December 15, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Philip. We are pleased to hear that you were happy with the clear quote and the excellent support from both the management team and the moving crew. It is great to know that your goods are now safely in storage with us as well. Your kind words are much appreciated, and we are glad you chose Fox Moving and Storage.
The first lift by John and Rhys was…
The first lift by John and Rhys was great, very friendly, very accommodating and efficient. The first drop by Richard and Rhys was very different, Richard was surly, had to be reminded to assemble beds and did not plumb in washing machine. Did the bare minimum. Second drop with John and Rhys again perfect.
December 9, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Iain. We are very pleased to hear that your first lift and second drop with John and Rhys were carried out so well and that you found them friendly, accommodating and efficient. They will be very grateful for your kind feedback.
We are however sorry to hear that your experience during the first drop did not meet the standard we expect. This is not the level of service we aim to provide, and we apologise that the assembly and connection work was not completed as it should have been. We will address this with the team involved to ensure improvements are made.
Thank you for taking the time to share both the positive and the constructive parts of your experience. We appreciate your feedback and your decision to use Fox Moving and Storage.
From start to finish the service…
From start to finish the service provided by Fox removals was outstanding .The whole team were very professional and we were kept informed every step of the way .Rob ,Brian and Daryl were amazing during our move and took great care when packing and moving our belongings .Nothing was too much trouble and we knew we were in safe hands .We can highly recommend this company .
December 1, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Jeannette. We are delighted to hear that you received outstanding service from start to finish. It is wonderful to know that the whole team kept you well informed and that Rob, Brian and Daryl took such great care when packing and moving your belongings. Nothing being too much trouble is exactly what we aim for, and we are so pleased you felt in safe hands throughout. Your high recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Moving without stress
We were absolutely delighted with the efficient, friendly service we received this morning from Brian, Jonathon, Ryan and Carl. They worked so well together and packed away our furniture into crates ready for storage, like putting a jigsaw together.
November 27, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Susie. We are delighted to hear that you were so pleased with the efficient and friendly service from Brian, Jonathon, Ryan and Carl. It is wonderful to know that they worked so well together and packed your furniture with such care and skill. Your kind words mean a great deal to us, and we are very glad you chose Fox Moving and Storage.
Very professional and efficient
Very professional and efficient
Guys very polite and know how to move boxes and large furniture in a short period of time
Thought the price was very reasonable too
November 25, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Susan. We are delighted to hear that you found the team professional, efficient and polite, and that they handled both boxes and large furniture with such skill and speed. It is also great to know that you felt the price was reasonable. Your feedback is much appreciated, and we are very glad you chose Fox Moving and Storage.
What an exceptional level of service
From start to finish, everything that was promised was taken care of to an exceptionally high standard, easing the stress of moving from South Wales to Scotland.
The team of staff who packed my personal belongings for the move were professional and friendly, putting my mind at ease. I would highly recommend Fox Moving for any house removal needs.
November 14, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Katrina & Yvonne. We are delighted to hear that everything was carried out to such a high standard and that the team helped make your move from South Wales to Scotland as stress free as possible. It is wonderful to know that you found our staff professional, friendly and reassuring throughout the packing process. Your kind words and high recommendation mean a great deal to us. Thank you for choosing Fox Moving and Storage.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.