Foxsoutdoor Reviews 

574
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Absolutely awful company to deal with. Ordered on 9th July and was told it would be beginning of August for delivery. On 10th August the tracking showed the order in China but on the 11th it said it h... See more

Rated 1 out of 5 stars

Scammers , i’m kindly requesting anyone who read this to never order from them as they blocked me from emailing them , they cheated on me , there were no goods to deliver, waited two months for not... See more

Rated 1 out of 5 stars

Ordered over 2 months ago and nothing. I showed in the system as delivered on 25th Sep but nothing. Sent a couple of emails and no answer at all. It's a COMPLETE SCAM! DON'T ORDER ANYTHING FROM TH... See more

Rated 1 out of 5 stars

I placed an order on July 3rd. it took nearly a month for the sipping and tracking to update. then it said the items were delivered to me at 3:50 am and signed for. I never received the goods. i conta... See more

Company details

  1. Camping Store

Information provided by various external sources

Your online outdoor specialist. Fox's Outdoor offers evrything you need for camping, hiking, trekking and world travel. We specialise in travel health care, rucksacks, sleeping bags, tents and winter footwear with a large range of Apres Ski boots from October to March.


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1.0

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TrustScore 1 out of 5

574 reviews

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Rated 5 out of 5 stars

Excellent service

Foxsoutdoor provided an excellent customer service experience. They did everthing they said they would do, to even detail the hour of delivery (which incidently was free!). I would certainly recommend them to others.

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic - Cheap and Delivery First Class!

Ordered a rucksack from Fox's; it was the cheapest out there by a long way. Dispatched the next morning; told it would be delivered between 14.26 and 15.26, and the door went at 14.26 on the dot. Great, thanks! :)

October 20, 2011
Unprompted review
Rated 5 out of 5 stars

1st Class, Excellent

What can I say, 1st class website, wanted a centain tent had it in stock searched other sites but Foxoutdoor was the cheapest plus free delivery, easy ordering, very quick delivery, well informed via Email about delivery, ordered Tuesday pm, arrived Friday, got Email on Friday momring to say delivery would be between 13.17 nad 14.17 arrived at 13.23. well packed.

October 19, 2011
Unprompted review
Rated 1 out of 5 stars

Not good ,havent recieved my goods nor have they/you replied to my emails !

Not impressed ! nearly 2 weeks and still no sign of my goods ,they havent replied to any of my emails ,and then they/you have the cheak to send me a "rate our service " feedback questionare !
I notice the money has been taken from my account though !
this was only for a £30 hat good job i didnt buy anything more expensive !

October 19, 2011
Unprompted review
Foxsoutdoor logo

Reply from Foxsoutdoor

Ian,
I am very sorry your order has not reached you. Please call us on 01494 773155 so we can assist you with your order.
I can assure you that had we successfully received your emails we would have responded.
The "rate our service" email is an automated feature, we have no control over it for impartialities sake but at least this has alerted us to your problem.
We look forward to hearing from you soon.
Fox's Outdoor

Rated 5 out of 5 stars

Awesome

Firm and smooth delivery, although there was no need of signature when the package was delivered, as it was said on the order page. And a bit pricey shipping, anyway to here in Sweden.

October 17, 2011
Unprompted review
Rated 5 out of 5 stars

Great service

We brought an awning for our new campervan, this was offered by FoxOutdoor at the best price we could find, was delivered very quickly and in excellent condition. Cant wait to try out our new purchase.

October 16, 2011
Unprompted review
Rated 5 out of 5 stars

Brilliant

Having searched the internet for the LOWE ALPINE TFX APPALACHIAN 75:95 XL, foxsoutdoor were not only the cheapest but was delivered the next day - excellent all round.

October 11, 2011
Unprompted review
Rated 1 out of 5 stars

on-line ordering system is a disaster

I ordered a camping mat and sleeping bag for by daughter's D of E trip. Both items were in stock and the order accepted and processed. On returning from work the next day I found an email to say the the mat was suddenly 'not in stock' and that I wouldn't receive it. It was then too late to order elsewhere - so my husband had to take an afternoon off work to visit a camping store.

If an item isn't in stock then Fox's should not be accepting the order - this is a really basic rule of internet sales. I won't be using their on-line service again, ever - because one can't be sure of getting the goods. This is a shame because we've shopped at Fox's Amersham for over 20 years.

October 9, 2011
Unprompted review
Rated 5 out of 5 stars

The service Fox delivered was exceptional.

I ordered my rucksack on the evening of 27th September, with a delivery date of 3 - 5 days. At 10.41 a.m on the 28th I was emailed to say the order had been despatched. At 8.00 a.m. on the 29th I was emailed to tell me that my order would be delivered between 13.36 and 14.36 that day. It was delivered at 14.00 on the 29th September. That was one and a half days after placing my order against a promise of 3 - 5 days.
The service was first rate and I was kept informed throughout. I will definitely use Fox Outdoors in future and will have no hesitation in recommending them to others.

October 5, 2011
Unprompted review
Rated 5 out of 5 stars

Great price, very fast delivery

Nothing to say except faultless transaction. I bought a stove for around £40. That qualified for free delivery. It arrived within a few days. Perfect.

September 27, 2011
Unprompted review
Rated 5 out of 5 stars

The delivery of my items was super fast!

The service i recieved from Foxes outdoor was first class. The website is smooth and very easy to navigate (well done foxes) and my order was delivered the next day, and for free!! All round excellent company to deal with and i have just put in a second order for more goodies. :)

September 25, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent, professional and helpful

An excellent product range with helpful staff.
Website was easy to use and helped select a range of products in support of a business trip to West Africa.

September 25, 2011
Unprompted review
Rated 5 out of 5 stars

Good service, reasonable price.

I bought a Lowe Alpine rucksack to replace a well aged one with broken zip and was happy with my purchase although I should have checked the details of my new one more closely before buying as I was surprised to find a couple of extra fasteners on the rucksack that I don't really need.

September 19, 2011
Unprompted review

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