Simply my favourite bookshop in London. Great selection of books, fantastic staff and enough till points to reduce queues to a minute or two. When I retire, I plan to live there!
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See what reviewers are saying
I was given brilliant service - warm and highly informed, efficient and effective. I went in with a loose idea of what I wanted and came out with everything I could have wanted. It was a really positi... See more
Fantastic customer service (Thank you Georgina) - I got a reply within a short time frame that answered my query entirely and politely. I've only ever had a good experience with Foyles as a store, my... See more
I absolutely love the customer service at Foyles! I live in Italy and regularly contact them to pre-order books so I can collect them when I arrive in London. Every time, their responses are qu... See more
Company details
Information provided by various external sources
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Contact info
United Kingdom
- www.foyles.co.uk
4.4
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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We visited your Brigstowe St
We visited your Brigstowe St, Bristol store on Sunday the 6th of April and received excellent customer service from a friendly, extremely helpful employee named Pratham who went out of their way to make our shopping experience an excellent one. I have sent good feedback to Head Office :)
April 6, 2025
Unprompted review
Perfect customer service
Absolutely phenomenal. They response quickly, honestly and with such clarity. I immediately understood and learned what I wanter. Especially John, he's the best.
March 29, 2025
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that John was so helpful.
I will be sure to share your kind words with him.
Have a lovely day,
Foyles Customer Care Team
Dedicated assistance whenever you need
I have always received good help at Waterstones store no matter where the location was. The staff in the store and the online customer service are very helpful. Nothing whenever they can do is bothersome.
It is overwhelmingly a place to find good books, and stationery.
Moreover, the store has comfortable seats for a quick read and perhaps a cuppa from the in-house cafe.
Thank for the service. 👍
March 18, 2025
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that our teams both online and instore are so helpful.
Have a lovely day,
Foyles Customer Care Team
Poor Customer service over book subscription
I ordered as a gift for my son a years paperback subscription on 27th January. On 29th January he received a parcel only containing a receipt which obviously i didnt want him to see. In mid February having received no book I enquired to be told that the subscription hadnt been activated and would now start in March. On18th February I wrote again asking for the February book to be sent independently. Sadly as of 2nd March there has been no sign of it, no explanation and no apology. In short no books have been received by my son whose birthday weeks ago
January 27, 2025
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am sorry to hear you had some difficulty with your subscription. If you'd like to leave your name and order number in your reference, I will happily look into this for you.
Have a lovely day,
Foyles Customer Care Team
Kindness and care from 2 lovely people
It was a somewhat trivial issue I had - a missing piece in a small puzzle - but the response I had was exemplary.
Alyssa was attentive and responded very quickly to my complaint and suggested I take it back to the store, however as I explained I’m nowhere near a Foyles store, Alyssa got in touch with the shop I bought it from and sorted a replacement for me. It was then Ben from the store who impressed me too, as Ben added in an extra puzzle as an apology - super kind! This really made my day and made an annoying situation so much better! Even for such a seemingly small issue, the attention to detail and care from Alyssa & Ben really shows what a great customer care & shop team Foyles has.
Thank you both! Small acts of kindness go a long way.
January 17, 2025
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa and Ben worked together to get this puzzle replaced for you and a second one as a gift!
I will be sure to share your kind words with both of them.
Have a lovely day,
Foyles Customer Care Team
Best customer Support team!
I got the best support from the Foyles Customer Support team! Specifically from John who was awesome, helpful, quick to respond, and kind!
It really means a lot that they go the extra mile for book-loving customers :) Thank you!
January 8, 2025
Unprompted review
Alyssa was so kind and quick to…
Alyssa was so kind and quick to respond. Felt like a really nice personal touch to helping me add my receipt points to my card and making it super easy!
December 11, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so kind and made your enquiry so easy.
I will be sure to share your kind words with her, it will make her day.
Have a lovely day,
Foyles Customer Care Team
Reply from Foyles
Hello,
Thank you for your feedback.
Have a lovely day,
Foyles Customer Care Team
Great customer service
Alyssa was really helpful to help me with an order and amend a payment.
She was really kind and quick in resolving the issue.
November 19, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful in resolving your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Great online customer service
Great online customer service. Alyssa was very kind and helpful and the problem regarding my order was solved quickly. Would definitely continue ordering from them in the future.
November 19, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful and kind in resolving your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Great customer service
Great customer service. The problem was fixed quickly.
November 7, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback.
Have a lovely day,
Foyles Customer Care Team
Great service and quick speedy safe…
Great service and quick speedy safe delivery
October 19, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback.
Have a lovely day,
Foyles Customer Care Team
Great customer service
Great customer service. Email replies are very quick and helpful. Thanks Foyles (Alyssa)!
October 15, 2024
Unprompted review
Lost loyalty card
Fantastic, fast, clear service. Great shop! Have been going there for years. My favourite bookshop
October 2, 2024
Unprompted review
Chelmsford visit September 2024
I visited the Chelmsford store and loved the shop, the layout, the carefully curated autumnal books and the way the books were arranged to make them easy to find. I had a chat with the bookseller and settled on two books and a bookmark. When I made my purchase I realised I had left my Foyalty card at home but through the excellent customer service e mail, Alyssa added my points for me. Superb customer service AND bilbliotherapy that restored my spirits when I was hundreds of miles from home. Thank you Foyles!
September 25, 2024
Unprompted review
Inquired to order a book which is…
Inquired to order a book which is currently not listed or available. I was given the option to be notified when it does become available.
Overall a very pleasant and nice interaction.
June 17, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am glad you were able to request an update for your chosen book.
Have a lovely day,
Foyles Customer Support
Excellent customer service
Excellent customer service from Alyssa! She responded to my query immediately and solved my request promptly. Really impressed with Foyles after sales service.
September 5, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to help you so quickly.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Highly appreciate the prompt and…
Highly appreciate the prompt and seamless resolution of my Foyalty card activation issue, to Alyssa and her team. Thank you!
August 21, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to help you with your activation!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Reply from Foyles
Hello,
Thank you for your feedback!
Have a lovely day,
Foyles Customer Care Team
Friendly customer service!
Alyssa offered friendly customer service over the phone and email. Quick, efficient and got my query sorted which I'm super thankful for.
August 2, 2024
Unprompted review
Reply from Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to quickly and efficiently sort your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Support
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